Experienced Prior Authorization Representative with excellent communication and customer service skills demonstrated by 10 years of experience in the prescription drug field as well as 8 years of telecommuting.
Managed prior authorization request for Dr's offices, hospitals, and nursing homes with up to 5000 request in the fax queue. Managed called flow with up to 100+ calls in queue. Several recognitions for employee of the month and vice president choice of the month.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Communicated directly with doctors' offices via telephone, fax and email.Verified patient data and billing information.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Answered inbound phone calls from patients and doctor's office. Refilled prescriptions and helped with billing and claim concerns.
Education America-Medical Asst.
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