principle lead quality engineering resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Profile & Certification
Professional Summary

Principal Lead with 17+ years of experience in IT Industry. Over 6+ years of experience in Robotic Process automation using UiPath and Blue Prism

Strengths in Program Management in Agile, People Management and backed by Digital Transformation experience and AI/ML analytic skills


Improved delivery efficiency (Increased feature throughput by 40%) by decentralizing the teams grouped by function into multi functional squads/scrums teams

Setup governance process and KPI to continuously monitor and improve

Defined estimation process and guidelines to have consistent KPI's across teams

Successful production roll out and support of RPA solutions along with other ongoing products implementation.


Tools/Products Expertize:

Guidewire - PolicyCenter, Billing Center and Claim Center in P&C Insurance

TruCare- A case management product in HealthCare

Order Management and Real Time Billing Products in Telecom

Cloud And Analytic Skills:

  • MS Azure Classic Studio to build ML Models
  • NLP, Sentiment Analysis
  • Building AI Teams and Data science Eco Systems
  • Neural Networks and ensemble techniques
  • Supervised Learning

Program Management Skills:

  • Large Program management in SAFe agile- Team & Process setup and define KPI
  • Create & maintain roadmap, budget tracking and RAID management
  • Continuous Quality Improvement
Work History
Principle Lead - Quality Engineering, 07/2021 to Current
AmdocsCity, STATE,
  • Responsible for leading testing engagement, Managing team of 200+ across globe;
  • Acting as Technology evangelist and strategist for test solutions; collaborate with multiple teams in business and technology to devise test strategy and plans, test designs and automation to build testability and quality into products.
  • Responsible to develop and execute solution strategy and business plan, define best test approach and value proposition for new and existing customers.
  • Researches, evaluates, and prototypes new test methodologies, technologies, and products;
  • Surveys market landscape to continuously provide direction and insight. Develops and enhances test infrastructure and evaluate features in order to create complex test solutions.
  • Supports and leads business development and excellence, marketing and sales efforts by serving as testing SME, proposing, designing, and assisting in implementation of solutions; Identifies and qualifies business development and pull- through opportunities. Develops and maintains client relationships and provides guidance on end to end solutions and designs, constantly seeking to bring value to target customer.
  • Provides leadership in use of processes and tools. Proposes and follows through with improvements in processes and tools. Ensures effective application of corporate standards and procedures. Proposes improvements, tracks and provides updates about pertinent technology trends and explores automation opportunities and other measures to improve testing efficiency
Senior Manager - Quality Engineering Practice, 01/2008 to 06/2021
  • Managed QE Portfolio worth of 8 Million and governed all deliverables to target customers
  • Expertise in solutioning Quality for commercial off the shelf products in Insurance and HealthCare Industry (Guidewire, Exigen, TruCare, Facets )
  • Provide test management leadership/expertise in planning, coordinating, and supporting rollout of client specific enterprise level digital transformation strategies for QE organization across the globe
  • Serve as liaison between Senior Management, Agile Teams, Release Train Engineers, and internal/external stakeholders to define scope of work, establish project governance processes, and track/report performance metrics to client leadership team.
  • End to End Test strategies for Large Programs that has multiple projects- Cloud Migration, New products implementation and customization.
  • Defined Quality Governance Process across many client organizations and defined quality gates for Sprint, Integration, End to End, Security and Performance testing area.
  • Estimation and Funding Management for QE programs/projects.
  • Resource Forecasting/allocation & Management.
  • Key enabler to migrate Legacy Automation Framework to Micro services-based framework, implement various QE BOT solutions part of Digital Transformation enablement.
  • Responsible for building Automation Roadmap, Test Data Management with industry latest tools and technology.
  • Responsible for Idea and innovation management.
  • Credited for introducing/releasing Estimation Process and Tools to migrate projects from Waterfall to Agile.
  • Experienced in transforming the teams from waterfall to Agile with Task, Test and defect management process.
  • Drove process to implement service virtualization technique that addresses environment/code base challenges during product integration and testing phases.
  • Support Cognizant Business and Sales team by adding QE solutions and estimations to RFP’s.
Senior Test & Implementation Engineer, 01/2005 to 01/2008
  • Served as point of contact in analyzing client requirements and identifying gaps in Telecom Fraud Assurance and Billing products.
  • Served as liaison between client, development team and product owners to define business requirements, customize products, prepare use case documents and test case strategies.
  • Supervised release/installation of product application/enhancements and resolved post installation issues.
  • Hands on experience in creating Automated test suites, deploying new product and upgrading existing products in production.
  • Implemented Change Management processes to complete/implement bug fixes to support production goals.
  • Increased team productively by developing/deploying automation tools that replaced/eliminated manual tasks.
  • Maintained QA expertise in Python, Oracle, SQL scripting languages for Automation
Post: AI/ML For Leaders, Expected in 08/2021
University of Texas McCombs - ,
Bachelor of Engineering: Information Technology, Expected in 03/2004

AZ 900 - MS Azure Cloud Professional

PMP - Project Management Professional

SASM - SAFe Advanced Scrum Master

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Resume Overview

School Attended

  • University of Texas McCombs

Job Titles Held:

  • Principle Lead - Quality Engineering
  • Senior Manager - Quality Engineering Practice
  • Senior Test & Implementation Engineer


  • Post
  • Bachelor of Engineering

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