Principal Technical Project Manager, 01/2005 to 07/2018 AT&T/BellSouth – Atlanta, GA
Consistently exceeded performance objectives while launching broadband products/services in scope, on schedule, and in budget.
Managed geographically dispersed teams including Product Marketing (Owner/Sponsor), Sales Operations, Customer Care, Field Operations, IT, and outside vendors.
Regularly communicated project status and risks to leadership.
U-verse Gateways - Managed Agile-like projects to launch residential gateways and firmware updates for over 4 million U-verse customers.
Tracked defects via JIRA.
U-verse Extended Reach High Speed Internet - Managed project to expand U-verse High Speed Internet Access to 3.4 million additional customers.
High Speed Internet - Led $215M project to deliver faster Broadband speeds and better speed coverage within AT&T's ADSL Broadband footprint.
Premium Internet Security - Launched re-branded anti-virus, anti-spyware, and firewall suite with Microsoft Vista compatibility.
Online Backup - Created product requirements for business data backup service trial.
Negotiated terms with third party vendor.
Trained support desk on billing and technical aspects of trial.
HomeMonitor - Launched video camera trial for consumer DSL customers.
Business Domain Email - Migrated legacy email customers to new platform with anti-spam and anti-virus filtering.
Launched new ordering site for small business customers.
Collaborated with IT to create new bill for service.
Video Chat - Launched video chat functionality for instant messenger.
Completed Alpha and Beta releases.
Helped create support tracking mechanisms, technical support training, and updated online help content.
Security Solutions Developer, 06/2003 to 01/2005 BellSouth – Atlanta, GA
Evaluated vendor solutions and created business cases for managed Internet security services such as SSL VPN, intrusion prevention, and denial of service protection.
Wrote computer security articles for online dialup and DSL customer help portal.
Manager, 05/2001 to 06/2003 Kwanza Comm./Hands On Atlanta/MBA Company/carpet.org – Atlanta, GA
While searching for a full-time management position: Performed network security audit for City Colleges of Chicago for Kwanza Communications (IT consulting firm).
Marketed volunteer programs to the Hospitality industry for Hands On Atlanta (non-profit organization).
Promoted/hosted Atlanta events for the MBA Company (national MBA networking organization).
Created and maintained carpet.org (consumer carpet website with 100-400 visitors/day).
Product Manager, 03/2000 to 05/2001 Internet Security Systems – Atlanta, GA
Developed user personas, product requirements, and marketing materials based on market data and customer interaction for SiteProtector (centralized management system that unifies management and analysis for network, server, and endpoint security agents and appliances).
Created financial models to determine pricing for SiteProtector.
Trained sales force and demonstrated products to prospects.
Completed Pragmatic Marketing courses "Practical Product Management" and "Working with Development.".
Product Manager, 06/1998 to 03/2000 Synchrologic – Atlanta, GA
Developed product requirements and marketing materials for SyncKit (database synchronization software).
Performed competitor analysis and wrote competitive papers.
Decided product direction and vision.
Managed customer relations and represented Synchrologic at trade shows.
Manager, 08/1995 to 09/1996 AT&T – Atlanta, GA
Developed intranet tool for 20 switch engineers to input network assignments.
Eliminated use of email form.
Designed software tool to incorporate process flows of 60 network switch engineers that eliminated paper hand-offs and automated measurements data (cycle time, workload, etc.).
Reduced cycle time by an average of 5 days.
Supervised 4 interns.
Associate Manager, 06/1993 to 08/1995 AT&T – Alpharetta, GA
Facilitated meetings after system outages (that prevented access to residential telephone billing information) to identify recurring problems and procedural flaws in the Southeastern data center.
Recommended internal improvements that decreased average outage time by 18 minutes and increased system availability by 0.2%.
MBA: General Management, 6/98 MIT Sloan School of Management - Cambridge, MA General Management
BS: Engineering, 6/93 Massachusetts Institute of Technology (MIT) - Cambridge, MA Engineering
Project Management Professional (PMP) Certification: 12/07 Project Management Institute
Using and further developing my project management knowledge, skills, and experience to facilitate and achieve desired business objectives.