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principal product manager transformation leader resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Visionary Product Transformation Leader Collaborative Product innovator with a passion for leadership opportunities who practices Technical, innovative, and digital transformation skills in building products with a clear vision and strategy by defining success metrics while focusing on faster delivery to meet customer expectations and negotiating with stakeholders when necessary.

Expert in analyzing the gaps from Business and Technology perspectives and transforming complex processes into clear, sustainable, and supportable products.

An enthusiastic leader who Consistently meets commitments with integrity. Expertise in:

Organizational change management |Digital Transformation / Enterprise Solution Sales / System Architecture / Product Management / Strategic Planning / Executive level Reporting / Dashboard / Cross-functional leadership | IT policies and compliance | Software Development Life Cycle / Process Optimization / Vendor relations / Global Implementations

Skills
  • Brand Building
  • Data Analytics
  • Teamwork and Collaboration
  • Stakeholder Alignment
  • Jira, Atlassian, Rally
  • Product Roadmaps
  • End to End Feature Delivery
  • Wireframe Design
  • Interpersonal Communication
  • Requirements Building
  • Product Development
  • Strategic Planning
  • Product Vision and Strategy Ownership
  • ROI Analysis
  • Product Development Consultations
Experience
12/2014 to Current
Principal Product Manager / Transformation Leader Enverus Conshohocken, PA,
  • Managing a team of high-performing Product managers / Product Owners / Engineers in building products across the Supply Chain domain
  • Responsible for defining the product vision and roadmap and prioritizing the delivery
  • Reduced 100% manual work in customer refund and drove $15M savings by creating an automated service to refund customers within three days
  • Designed and delivered a finance control between Order management and Financing application to reduce variance from $35M to 10K
  • Served as a hiring committee member at the company level to onboard new Product management personnel
  • Led the Digital Transformation and Value delivery for the Reverse Logistics business process: Re-Architect the integration with the warehouse
  • Drove strategic initiatives in close partnership with executives, 3rd Party vendors, and internal IT partners
  • Led diverse initiatives to scale the delivery of various product capabilities and ensure immediate benefits toward customer experience
  • Took ownership of addressing a variety of change management, DevOps Adoption tools (for ERP applications) capabilities
  • Provided Strategic recommendations to senior leadership in bringing new opportunities from insights to product delivery
  • Acted as the primary resource in managing the product teams driving product delivery from conception to distribution
  • Engaged with internal and 3rd party vendors to deliver the complex process by decommissioning the existing ERP change management process to a new complete workflow-enabled DevOps application
  • Conducted the internal training sessions for new product managers in researching the existing process and conducting research in onboarding new products – Buy in instead of in-house development
  • Responsible for building metrics and establishing KPIs for scalable and stable products
  • Drove the initiative to implement domain-level CI-CD DevOps process with Shift-left Continuous testing capability
  • Accomplishments:
  • Winner Circle Award: Award is given to the top 500 employees.
12/2009 to 12/2014
Sr. Engagement Manager Microsoft Corporation City, STATE,
  • Brokered and cultivated deep relationships, established engagement models and relationship improvement strategies between IT org
  • Managed work demands and escalations, set expectations, managed planning, conducted Service Reviews, and used the voice of the customer framework to run Service Improvement Plans
  • Influencer and decision maker of Monthly Business Review topics with internal and partner General Managers
  • Focused on portfolio planning of the business needs to ensure that the highest-value scenarios and capabilities are assessed and prioritized to be enabled by IT and co-developed
  • Enabled Agility by standing-up permanent ERP dual landscapes and rolling out Release Management tools, providing a foundation for a formal SAP monthly releases process
  • Worked closely with ERP Service Engineering managers to define and document value propositions
  • Managed the annual budget of $45M across multiple teams to deliver projects in a fiscal year
  • Led the team of Service Engineers supporting commerce platforms.
12/2005 to 12/2009
Principal Consultant SAP America City, STATE,
  • Played a crucial role in modeling the business process for an international business model across multiple countries
  • Worked with Sr—executives from the USA and overseas clients to define the international market strategy
  • Architecture the integration between Oracle POS application to SAP ERP for high-volume Retail transactions
  • Led the team to design the loyalty program integrating with the SAP application
  • Led a team of SAP consultants to implement Retail Merchandise planning for an online shoe retailer
  • Part of the presales team to identify potential customers for SAP products
  • Member of SAP team of consultants in 7 implementations with an international rollout across three countries
  • Clients: Best Buy International, Chicos, WAWA foods, Cabela’s, T-Mobile, Zappos
12/1999 to 12/2005
Principal SAP Lead T-Mobile City, STATE,
  • Member of SAP development team with responsibilities to design integration points across SAP and internal T-Mobile Applications
  • Built a custom solution for tracking and approval of timesheets in the SAP HR application
  • Led the team to implement an SAP solution to monitor the high-volume retail transactions before posting to financials
  • Led programmer in developing an archiving strategy to reprint invoices from archived data
  • Led analyst to implement SAP Business warehouse application.
Education and Training
Expected in to to
Bachelor of Technology: Mechanical and Industrial Engineering
- ,
GPA:
Certifications

SAFe Certified Product Manager

Wharton School of Business - Executive Presence and Influence

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Resume Overview

School Attended

Job Titles Held:

  • Principal Product Manager / Transformation Leader
  • Sr. Engagement Manager
  • Principal Consultant
  • Principal SAP Lead

Degrees

  • Bachelor of Technology

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