Prestige Sales Manager Retail Sales Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Enthusiastic, energetic, dedicated customer service manager with 20+ years of experience in retail management seeks position with a company interested in growing their entire team. Consistently achieved record-high guest service rankings, achieved top line sales growth and promoted a culture of accountability.

  • Communication
  • Planning and Execution
  • Exceptional Guest Experience
  • Driving business growth
  • Coaching and Developing
  • Analyzing business results
  • Operational results
  • People performance
  • Organization
09/2017 to Current
Prestige Sales Manager/Retail Sales Manager Holiday Station Stores - Workday Hayward, WI,
  • Assisted guest's in purchasing decisions by asking open-ended, probing questions, determining each guest's needs and building sale by delivering a WOW experience.
  • Analyzed daily GEM segments to uncover strengths and opportunities to adjust behaviors to drive results..
  • Delegated tasks to team members based upon individual strengths and experience within store to drive top line sales growth.
  • Worked one-on-one with team members to motivate while delivering feedback in busy, retail environment through effective coaching.
  • Cultivated store brand focus and accomplished strategic business initiatives through close collaboration with store leaders, brand partners and team members.
  • Streamlined operations and improved team focus and productivity by prioritizing tasks prior to start of each shift.
  • Analyzed sales reports to enhance sales performance through celebrating successes and determining opportunities to create action plan daily.
  • Ensured all team members completed continuing education through DMT program during daily GEM segment.
  • Recruited new team members, conducted interviews, and ensured completion of orientation training to retain top talent.
  • Planned and executed events through delegation of responsibilities with all team members.
  • Ensured knowledge and compliance of Ulta Beauty policies, procedures, and standards to execute on a daily basis.
01/2010 to 07/2016
Beauty Store Manager SEPHORA Inside JCPenney City, STATE,
  • Attracted, hired and trained entire store team in 2 new locations for new "Store within a store concept" while maintaining retention goals.
  • Coached and developed leadership team to drive top lines sales growth through identifying opportunities and strengths and building personal development plans to meet those goals.
  • Ensured company brand vision, policies and procedures were led through effective training, coaching and accountability.
  • Analyzed all business reporting to schedule effectively to meet salary base crew hours while ensuring the right people, right place, right time and guest experience.
  • Grew revenue by improving sales and service strategies through WE CARE+ selling program which led to $1.5M in Charleston, SC and $2.5M in Savannah, GA location.
  • Trained and developed 15+ employees per location through constructive feedback and focus on long-term career growth.
  • Identified underperforming metrics through business insight and developed SMART action plans utilizing company tools and programs to drive results.
  • Created and led employee performance evaluations with effective feedback to align with company strategies and personal development goals of leaders and team members.
  • Ensured all store standards and operating procedures were met to minimize losses which included loss prevention, inventory control and safety in the workplace.
  • Set goals with leadership team for store events by analyzing previous event behaviors and results then delegating of roles, responsibilities and accountability of entire team.
08/2001 to 07/2008
Store Manager Bath & Body Works City, STATE,
  • Recruited, trained and supervised 40+ customer sales associates, part time sales leaders and co managers while ensuring diverse and inclusive team.
  • Collaborated with team to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw all store operations while generating $2.3M annual sales in A+ volume store and exceeding LY sales. Decreased shrink levels from previous year.
  • Coached and developed leadership team through competencies and accountability to drive results through effective business insight and SMART action planning and ensured effective follow up.
  • Analyzed opportunities through company tools and behavior observation including conversion, SPLH, average ticket, UPT, CSL program and scheduled effectively to ensure right people, right place, right time.
  • Supported team in personal development through individual development plans, succession planning, coaching and training.
  • Took stretch assignment of Acting District Manager for 13 stores during District Manager's absence while maintaining active Store Manager role in personal store. Peer to peer coached to ensure performance of district and stores. Led district conference calls for one year previous to stretch assignment.
  • Won Field Leadership Conference two years in a row for delivering consistent results above company results. Won Bath & Body Works Reflection award for Region in Quarter 2 of 2007 for living the brand through customer service standards, building company loyalty, promoting success of peers and employees and financial results.
Education and Training
Expected in 06/1994
High School Diploma:
Bradwell Institute - Hinesville, Ga,

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Resume Strength

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Resume Overview

School Attended
  • Bradwell Institute
Job Titles Held:
  • Prestige Sales Manager/Retail Sales Manager
  • Beauty Store Manager
  • Store Manager
  • High School Diploma