Driven, energetic business professional bringing 15 years of experience as accomplished regional leader. Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in luxury sales management, skilled in resolving issues and understanding the importance of corporate branding.
Skills
Self motivated/Self starter
Ability To Lead Large Teams
Relationship Building
Ability to Deal with Changes Effectively
Analytical/Strategic Thinker
Superior Guest Satisfaction
Strong Communication
Business Development
Talent Training and Development
Leadership Capabilities
Internal Control Procedures
Presentation Skills
Planning And Execution
Work History
President/Managing Partner, 02/2019 to Current Skechers Usa Inc. – Denver, CO,
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives of 10% annual sales increase, providing company with strong and sustainable organizational leadership.
Established new workflow and training processes to improve operational efficiency for 150 employees.
Met with clients to discuss objectives efficiency and presented illustrative reports, including budget performance metrics and analysis..
Collaborated with company partners to develop and actualize strategic plans to advance company's mission and objectives and promote revenue, profitability and growth.
Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Supervised daily operations of multi-million dollar divisional operation.
Developed innovative sales and marketing strategies to facilitate business expansion.
Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
Flagship Store Manager, 02/2020 to 02/2021 Starbucks – City, STATE,
Increased revenue streams 8.5% by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Assessed financial statements and plan dollars reports to evaluate percent to plan performance, developed targeted improvements and implemented changes resulting in driving metric to most improve goal dollars.
Supported regulatory compliance by overseeing all audits to verify protocol adherence.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Assessed, optimized and elevated operations to target current and expected demands.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Flagship General Manager, 02/2011 to 02/2019 Luxottica Sunglass Hut – City, STATE,
Oversaw P&L for $10 million dollars and achieved margin targets consistently to stay on track with growth plans.
Maximized efficiency by coaching and mentoring 50+ store personnel plus 75 regional store managers on luxury selling principles, industry practices, company procedures and iPad software system.
Designed modern employee recognition program which boosted productivity and improved team morale.
Delivered best-in-class sales services to customers to build brand and drive business.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
District Co-Manager, 05/2005 to 02/2011 Limited Brands Victoria's Secret – City, STATE,
Over-achieved store sales goal and achieved $64 million dollars by leveraging interpersonal communication skills and product knowledge to cultivate and train 500 employees.
Increased revenue up to $10 million dollars year after year implementing effective sales strategies in all aspects of sales cycle process.
Evaluated operational trends and made proactive strategy adjustments in Beauty Category to maintain alignment between performance of $17 million dollars and achieved objective of +5.5.%.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Drove financial performance of assigned category by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Education
Bachelor of Arts: Hospitality Administration And Management, Expected in 06/2004 Katharine Gibbs School - New York City - New York, NY, GPA:
Continuing education in French
Minored in Business Administration
Coursework in Understanding Financial Statements, Introduction to Hotel Operations and Services Marketing Planning and Management
PROFESSIONAL MANAGEMENT TRAINING:
Professional Development mentoring from Luxury Houses Senior Business Executives, COOs and CEOs of Prada, House of Versace, Tiffany and Co., Ralph Lauren, Dolce and Gabanna, Chanel, Bvlgari and Persol Luxottica Luxury Academy, New York, NY 2011-2019
Coaching and Development, Leadership Skills, Team Building, Strategic Thinking, Employee Retention Victoria's Secret Management Training, New York, NY 2005-2011
High-end Luxury Customer Service: Le Cirque, Restaurant Daniel, Cello and Le Bernardin, Management in French Fine Dining New York, NY 2000-2005
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