Prep-cook Resume Example

Addressed all guest complaints and referred any escalated situations that I could not handle myself to management.Documented any observed safety hazards and reported them to management immediately. Suggested salon services and retail products to customers.Strictly monitored guest access to restricted areas. Verified end-of-day reports against credit and cash profits.Processed all cash and credit card transactions with a 100% accuracy rate.Executed all daily opening and closing procedures.

• I helped with the dress, the shoes, the veil, and even picking out dresses for their bridesmaids and mother of the bride.I listened to the bride's wants and needs and pulled from my own knowledge to give them the full experience. Fielded an average of 20 customer service calls per day.Exchanged returned merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel and various store departments.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.In all I processed up to 30 customer orders per day.

• As a hostess I was the first face that patrons saw at Casa Napoli.Greeted guests and sat them at tables or in waiting areas.Assisted diners with seating as needed.Responsible for daily set up of five stations.Attempted to limit problems and liability related to customers' excessive drinking.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.