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Premises Technician Resume Example

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PREMISES TECHNICIAN
Professional Summary

Responsive Premises Technician with outstanding problem-solving and multitasking skills. Analytical and motivated with excellent communication abilities. Over 8 years of experience installing and repairing low voltage electrical line and Telecom equipment. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Skills
  • Dispute Resolution
  • Troubleshooting systems
  • Documenting activities
  • Safety practices
  • Pole Climbing Certified (Lineman)
  • Operational improvement
  • Business operations
  • Organization
  • Process improvement
  • Relationship development
  • Customer service experience
  • Superior troubleshooting skills
  • Configuring equipment
  • Educating customers
  • Device Installation
  • System Repair
  • Fiberoptic equipment
  • Problem resolution
  • Communications
  • Project organization
  • Customer service
  • Team management
  • Team building
Work History
Premises Technician04/2013 to Current
AT&T Inc. – Visalia, CA
  • Pole Climbing Certified (Lineman)
  • Safely operated various hand tools such as drills and hand tools.
  • Installed and repaired services and electronic equipment.
  • Maintained company vehicle and company equipment.
  • Educated customers on how to use their service.
  • Read and deciphered graphs and blueprints.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
  • Installed and configured new devices and system components.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Responded to service requests during and after business hours.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Read blueprints and schematics to correctly place equipment.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving their issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Handled numerous calls per day to address customer inquiries and concerns.
  • Resolved all types of problems, improved operations and provided exceptional client support.
  • Worked with many customers to understand needs and provide excellent service.
  • Led my team in delivery of my projects.
  • Developed team communications and information for team meetings.
  • Transported equipment to customer locations.
  • Saved $ by implementing cost-saving initiatives that addressed long-standing problems.
Machine Operator/Certified Forklift Operator10/2011 to 07/2012
Odwalla Inc. – Dinuba, CA
  • Read and interpreted blueprints and schematics for work to be performed.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for daily operations.
  • Set up and ran packaging and sealing machinery to produce exceptional products for company needs.
  • Operated forklifts, hoists and other material handling equipment without accident.
  • Operated all types of equipment safely and efficiently with team of 20 employees.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Machine Operator10/2009 to 10/2011
Leprino Foods Company – Lemoore, CA
  • Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Read and interpreted blueprints and schematics for work to be performed.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Maintained machines within work area, complying with company and OSHA safety rules and regulations.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for all operations.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
Education
Associate of Science: Computer Networking And TelecommunicationsExpected in 11/2022DeVry University- Downers Grove, IL
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Resume Overview

Companies Worked For:

  • AT&T Inc.
  • Odwalla Inc.
  • Leprino Foods Company

School Attended

  • DeVry University

Job Titles Held:

  • Premises Technician
  • Machine Operator/Certified Forklift Operator
  • Machine Operator

Degrees

  • Associate of Science : Computer Networking And Telecommunications Expected in 11/2022

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