preliminary processor resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Innovative Call Center Representative with 10 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.
Skills
Appointment Coordination
Multitasking and Time Management
Data Entry Documentation
Check Processing
CRM Software
Advanced MS Office Suite Knowledge
PC Proficiency
Administrative Procedures
Responding to Difficult Customers
Order and Refund Processing
Customer Data Confidentiality
Understanding Customer Needs
Education
Michigan State UniversityMichigan, Expected in 05/2022 ā āCertificate:Digital Communications And Multimedia - GPA:
Everest Tampa, FL, Expected in 04/2017 ā āAssociate of Science:Business Administration And Management - GPA:
Work History
Alamo Group - Preliminary Processor Kent, WA, 09/2020 - 05/2022
Entered data into computer tracking system and filed paperwork according to procedures.
Received and reviewed incoming documents and materials.
Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Examined incoming materials and compared to documentation for accuracy and quality.
Prepared file for final clear-to-close by branch management.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Received on-going, comprehensive training on home loan products and mortgage process.
Exceeded monthly production goal each month by 20%
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Reviewed and validated details of loan applications and closing documentation.
Coordinated closing process with attorneys, title companies and government clerks.
Relx Group - Administrative Assistant/Receptionist Marysville, WA, 03/2016 - 03/2020
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Responded to customer requests for products, services and company information.
Acted as first point of contact and set appointments for prospective clients.
Assisted office team by making phone calls, copies and appointments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Carried out front office duties utilizing data entry skills in framework of medical database.
Obtained payments from patients and scanned identification and insurance cards.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Designed and implemented referral process to identify students for special education.
Developed educational plans with students to build skills required to pursue academic and career interests.
Designed activities, strategies and alternative curricula to encourage student academic, transitional and behavioral goals.
Proctored state-mandated tests and administered required assessments in standardized testing environment.
Evaluated, updated and documented student progress towards educational plan and state standards by examining student learning and fostering engagement through discussion and observation.
Counseled students regarding course and program selection, class scheduling and registration and career planning.
Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
American Income Life - Recruiter City, STATE, 01/2015 - 12/2015
Evaluated strengths and weaknesses of candidates through effective screening processes.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Operated and maintained applicant tracking and candidate management systems.
Developed recruiting strategies to identify qualified candidates and build network.
Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
Facilitated new employee orientations to foster positive team attitude.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Planned group orientations by 50% in first quarter
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