practice office manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Highly-professional and organized Medical Office Manager with a solid experience in billing, managing and overseeing daily office operations of the healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care services.
Skills
Practice Management
Interpersonal and communication skills
Team Building
Professional and Mature
Staff Training
Organizational and Planning Skills
Problem Solving
Ability to work with a Diversity of people
Insurance Verification
Knowledge of healthcare billing
Medical Knowledge and Terminology
Accounts Payables and Receivables
Bilingual - English and Spanish
Attention to Detail
Multitasking and Prioritization
Work History
Practice Office Manager, 10/2019 to Current Adventist Health System – Fort Campbell, KY,
Managed the daily office operations and the supervision of 7 employees
Train and monitor staff in scheduling, patient registration, updating patient demographics, payer information, eligibility and medical records, etc
Direct, supervise and evaluate work activities of front office, medical assistant in back office, and other personnel
Financial Responsibility - Review account balances, prioritize financial responsibilities according to finances available
Review and pay invoices, purchase only necessary items
Pay utility bills and invoice or payment of bills through online bill pay
Prepared checks for signature and mailing
Supplies, Equipment/Computer Inventory/Building Maintenance - Order Office supplies; evaluate cost and develop alternate means to saving
Review software issues, computer repairs and track inventory
Acquire appropriate vendors for repairs and replacement
Communicate problems and inquiries to vendors, phone service, repair persons, and building maintenance.
Credentialing - Complete on-line and paper applications on doctor's behalf
Follow up on applications or reminders for additional information
Follow up on reminders to renew license, update information and/or privileges (scan, copy, mail, email, fax - send fee if appropriate)
Follow up via email and call
Managed and completed medical credentialing and hospital reappointment.
Deposits - Managed and responsible for making bank deposits to the local bank (e.g., checks, cash, etc)
Record, scan, copy and file information - send to biller
Enter credit card EOB's
Incoming Mail - Sort, open, distribute, handle or process
Billing - After each clinic - consolidate information and super bills for billing; cross check super bills with appointment list
Scan, save and upload super bills to drop box
Follow up with staff and/or biller on missing information - stay in contact with biller to resolve billing issues
Patient Billing Denials - Review, collect, scan information and send to biller
Billing Inquiries - Take calls and emails from patients, doctors, attorneys and their staff about billing and claim adjustments, research and handle collection information
Send information to biller to handle
Handle internal refunds and collection of payments
Coordinate with front desk and patients on collection issues
Med Legal Billing - Update information on excel spreadsheet, in Kareo and patients charts; files invoice or statements sent
Collect fees and generate invoices for Med Legal services: office visits, conferences in-person or by phone, record review, depositions and court appearances
Mail receipt of payments
Do follow up reminders on outstanding balances and update spreadsheet
Payroll Time Keeping - Record keeping and payroll for employees, enter, modify and notated employee leaves
Staff Development - Hold weekly meetings and update on medical information and coordinate process
Reprimand - Take corrective measure, counsel staff as needed, phone policy, customer service, appropriate interaction with patients and working with team members
Front Desk Coverage - Cover calls for front desk when calls missed or for receptionist during break
Surgery Scheduling - During absence of surgery scheduler and during period of no surgery scheduler, assist with scheduling surgeries, correspond with patients, coordinating and confirming information with hospital
Patient Scheduling - Coordinate-scheduling
Alert Staff of changes in schedule
Assist with scheduling, sending emails and packets to patients.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed the daily office operation and the supervision of 5 employees
Oversaw finances including cash flow, payroll, charge entry, co-payments and accounts payable
Direct, supervise and evaluate work activities of front office, medical assistant in back office, and other personnel
Train and monitor staff in scheduling, patient registration, updating patient demographics, payer information, eligibility and medical records, etc
Assist patients with checking in and out, scheduling appointments, answering phones and preparing files
Verified insurance coverage, called in prescriptions, and acted as personal secretary for the physician
Managed client reception and client services coordination
Assist in back office procedures when coverage needed from the physician (e.g
Performed EKGs , weight and height input, room patients, clean exam rooms, retrieve labs from outside laboratories, etc.)
Typed, format, proofread, and edit correspondence and other documents from notes or dictating machines, using computers or typewriter
Review files, records, and other documents to obtain information to respond requests
Managed facility procedures related to insurance and billing and solved patients’ queries regarding their insurance renewal and expiration
For non-insured patients, discuss established self-pay rate and collected money
Monitor and evaluate staff performance and coordinate attendance, breaks, time off, coverage and vacations
Managed the maintenance and alteration of office area and equipment, arrangement and cleaning services of office
Managed and negotiate the purchase of medical supplies, furniture, office equipment, etc., for the staff with company purchasing policies and budgetary restrictions
Payroll - review, approved and submit employee hours to payroll company
Open sort, and route incoming mail, answer correspondence and prepare outgoing mail
Review and respond timely to emails, letters, telephone calls, faxes, patient complaints, account research and resolution needed from physician and staff
Managed physicians surgery schedule and paperwork, initiated prior authorizations
Managed physicians surgical paperwork, informed patients of procedures and pre/post-operative instructions, answered inquires, concerns, and conducted all post-op calls
Coordinate lectures, meetings, interviews, and conferences according to the physician's needs
Responsible for renewing and maintaining records for physician's state licensures (e.g., DEA, medical license, malpractice insurance, etc)
Managed and completed medical credentialing and hospital reappointments
Managed and responsible for making bank deposits to the local bank (e.g., checks, cash, money orders)
Pay utility bills and invoices using QuickBooks or payment of bills through online bill pay
Prepared checks for signature and mailing
Responsible for reviewing and processing weekly accounts payable, monthly bank reconciliations, maintaining petty cash, checks, EFT, and credit card receipts with monthly reconciliation.
Medical Biller, 08/2005 to 05/2006 Bristol Hospice – Sacramento, CA,
Responsible for processing billing for 5 physicians in a Family Medicine Clinic
Train and monitor the front office staff to ensure that the proper medical information was received and entered correctly for claims processing
Entered charges of daily office visits, correct diagnosis codes and modifiers to patient accounts
Review clearing house reports and solving issues with the claim submission
Performed follow-up on insurance claims
Posted and adjusted payments from insurance companies
Resolved patient billing inquires and researched denials and incorrect payments
Verified patient eligibility, authorizations and made referrals out to other clinics
Assist in training new employees.
Prepared billing statements for patients and verified correct diagnostic coding.
Reviewed patient records, identified medical codes and created invoices for billing purposes.
Trained new employees on multiple medical billing programs and data entry software.
Administrative Medical Assistant, 03/2000 to 07/2005 Healthcare Partners – Overhead, WA,
Managed the pediatric cardiology clinic multi-phones/pager, triaging all incoming calls
Schedule all new patient consultations and register them with demographic and insurance information
Verified insurance eligibility , complete prior authorizations for surgeries, diagnostic testing, prescriptions and referrals
Schedule surgical procedures and pre-admission testing appointments
Coordinate between surgeons, OR scheduler and patient to finalize pre-admission testing schedules
Responsible for obtaining patients medical records, test results, labs and organized medical clearances
Prepare patient charts, pre-admissions and consent forms
Researched questions and concerns from provider and provided detailed responses
Assist the medical biller with identified and resolved patient billing and payment issues
Perform light typing duties such as various correspondence, reports, and date entry
Managed and completed on board new cardiologist medical credentialing and hospital reappointments
Assist in front desk when coverage needed check-in/check-out, copayments, schedule appointments for other specialty departments
Assist in medical assistant when coverage needed prepare treatment rooms, performed EKGs, instrument autoclave and maintained clean rooms for patient treatments
Assist in training new employees.
Education
CMAA: , Expected in 2001 to Trinity College - San Francisco, CA GPA:
Diploma: , Expected in 1994 to Reagan High School - Houston, TX GPA:
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