LiveCareer-Resume

practice office manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced Licensed Optician and Optical Manager with over 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.

Skills
  • Effective leader
  • Self motivated
  • Positive attitude
  • Written and verbal communications
  • Team building
  • Problem solving
  • Relationship building
  • Multidisciplinary team collaboration
  • Profit improvements
  • Training and development
  • Hippa and Covid trained
Work History
General Manager /Licensed Dispensing Optician, 07/2020 to Current
Cooley Dickinson HospitalNorthampton, MA,
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Practice Manager, 03/2018 to 04/2020
Ridout Lumber CompanyLittle Rock, AR,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and operations.
  • Established and developed highly efficient and dependable team by delivering ongoing training, coaching, motivation and career advancement.
  • Performed billing, collection and reporting functions for office generating over $1.5 million annually.
  • Completed bi-weekly scheduling and payroll for staff.
  • Oversaw office inventory activities, including ordering, requisitions, stocking, shipment receiving and quarterly inventory reporting.
  • Improved customer satisfaction scores by 5% through application of superior customer service and resolving conflicts.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Liaised with providers, staff and patients to address inquiries, appointment requests and billing questions for optimal resolution.
  • Adhered to established guidelines to increase revenue and profits by 5%.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Coordinated and maintained office organization to keep facilities efficient, organized and professional.
Vision Center Manager, 06/2016 to 03/2018
WalmartCity, STATE,
  • Managed internal operational standards and productivity targets for vision center.
  • Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Maintained store equipment, including computers, printers and fax machines.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager, 11/2015 to 06/2016
America's Best Contacts & EyeglassesCity, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Coached team on effective upselling and cross-selling methods.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Communicated with managers of other departments to maintain transparency.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
Vision Center Manager, 05/2004 to 10/2015
WalmartCity, STATE,

Same as Walmart Vision Center Jacksonville NC

Education
Associate of Applied Science: Opticianry, Expected in to Durham Technical Community College - Durham, NC
GPA:
  • Dean's List every semester

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Resume Overview

School Attended

  • Durham Technical Community College

Job Titles Held:

  • General Manager /Licensed Dispensing Optician
  • Practice Manager
  • Vision Center Manager
  • Assistant Manager
  • Vision Center Manager

Degrees

  • Associate of Applied Science

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