Practice/Office Manager Resume Example

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and operations.
• Established and developed highly efficient and dependable team by delivering ongoing training, coaching, motivation and career advancement.
• Performed billing, collection and reporting functions for office generating over $1.5 million annually.
• Completed bi-weekly scheduling and payroll for staff.
• Oversaw office inventory activities, including ordering, requisitions, stocking, shipment receiving and quarterly inventory reporting.
• Improved customer satisfaction scores by 5% through application of superior customer service and resolving conflicts.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Liaised with providers, staff and patients to address inquiries, appointment requests and billing questions for optimal resolution.
• Adhered to established guidelines to increase revenue and profits by 5%.
• Leveraged advanced skills and training to support operational needs of multiple departments.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Coordinated and maintained office organization to keep facilities efficient, organized and professional.

• Managed internal operational standards and productivity targets for vision center.
• Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
• Maintained store equipment, including computers, printers and fax machines.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Directed training and retraining of employees to boost performance and enhance business results.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Coordinated site investigations, documented issues and escalated to executive teams as needed.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Trained team members in successful strategies to meet operational and sales targets.
• Supported staff development and goal attainment by focusing on skill development and job satisfaction.
• Coached team on effective upselling and cross-selling methods.
• Submitted reports to senior management to aid in business decision-making and planning.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Communicated with managers of other departments to maintain transparency.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Assisted Manager in interview process of prospective employees and provided feedback.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

Same as Walmart Vision Center Jacksonville NC