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Practice Manager Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Very experienced working in Medical Records, Health Care Administration, Health Care Leadership and Nursing. Highly skilled at working independently, meeting deadlines and prioritizing projects and tasks. Enjoys the challenges of a fast paced learning environment and facilitating improvement. Highly analytical healthcare management professional combining more than 20 years of work in healthcare with proficiency in financial management, leadership and interpersonal skills.
Skills
  • Strong presentation skills
  • Recruiting and hiring expert
  • Quality improvement competency
  • Promotes positive behavior
  • Budgeting proficiency
  • Effective staff coach
  • Analytical thinker
  • Supervisory training
  • Independent judgment and decision making
  • Project management authority
  • Talented interviewer
  • Accomplished leader
  • Resource management expertise
  • Recruiting and hiring expert
Work History
Practice Manager/Supervisor, 03/2015 to Current
Coastal MedicalWarwick, RI,
  • Report to Director of Operations.
  • Responsible for managing a five provider family practice office.
  • Manage practice within the context of Sparrow Medical Group and Sparrow Hospital guidelines.
  • Responsible for personnel management including hiring, annual performance evaluations and annual hospital educational in-services.
  • Create and manage monthly budget variance reports and financial action plans.
  • Monitor patient satisfaction survey data (CGCAPS) to identify areas for improvement.
  • Currently implementing new practice processes as identified through EMR implementation.
  • Incorporate PDCA into daily practice to identify areas for improvement and implement new practice policies.
  • Maintain PCMH Certification.
  • Maintain PCMH registries.
  • Create and work reports in EPIC as indicated.
  • Monitor monthly Meaningful Use data and Quality Stipend goals.
  • Clinically triage patients; schedule nurse visits and provide education.
  • Function as Registered Nurse and provide nursing support and education to Medical Assistants.
  • Maintain physicians on-call and weekly schedule.
  • Participate and oversee HEDIS audits.
  • Manage Gaps in Care reports through insurance portals.
  • Developed and achieved financial and growth goals.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.

Practice Manager, 2014 to 02/2015
Lee HealthSanibel, ,
  • Report to Director of Practice Management.
  • Manage 8 ambulatory family practice and specialty offices o Manage 1o physicians and 3 midlevel providers.
  • Manage Practice Coordinators and office staff.
  • Duties and responsibilities reflect scope of practice manager role.
  • Developed and achieved financial and growth goals.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.

Practice Manager/Supervisor, 07/2010 to 2014
Cleveland-Cliffs Inc.Follansbee, ,
  • Report to Director of Operations.
  • Responsible for managing a six provider family practice office.
  • Manage practice within the context of Sparrow Medical Group guidelines.
  • Responsible for personnel management including hiring, annual performance evaluations and annual hospital educational in-services.
  • Create and manage monthly budget variance reports and financial action plans.
  • Monitor patient satisfaction survey data (CGCAPS) to identify areas for improvement.
  • Implemented Epic EMR.
  • Currently implementing new practice processes as identified through EMR implementation.
  • Incorporate PDCA into daily practice to identify areas for improvement and implement new practice policies.
  • Serving on EMR Liaison, LEAN anticoagulation, EMR Process Improvement Committee and Infection Prevention and Epidemiology Committees.
  • Participate in Leadership Development Institute, managerial meetings, staff and provider meetings.
  • Maintain PCMH Certification.
  • Maintain PCMH registries.
  • Create and work reports in EPIC as indicated.
  • Monitor monthly Meaningful Use data and Quality Stipend goals.
  • Clinically triage patients; schedule nurse visits and provide education.
  • Function as Registered Nurse for all five family physicians; provide nursing support and education to Medical Assistants.
  • Maintain physicians on-call and weekly schedule.
  • Participate with HEDIS Audits.
  • Manage Gaps in Care reports through insurance portals.
  • Interpreted and communicated new or revised policies to staff.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Identified process improvements in the day-to-day functioning of the department.

Office Manager & Staff Nurse, 04/2006 to 03/2010
University Of Nebraska-LincolnLincoln, NE,
  • Report directly to CEO.
  • Responsible for maintaining and managing personnel for three interventional cardiology providers, one electrophysiology provider and one cardiothoracic surgeon.
  • Duties included managing Medical Records, Nursing and Scheduling.
  • Responsible for providing Registered Nursing coverage for Nuclear Testing department and physician practices.
  • Serving on Electronic Medical Record Committee to provide improvement and establish new core guidelines.
  • Develop protocols and processes required to implement and utilize a new EHR (Sage).
  • Evaluate hardware needs required for implementation of new EHR.
  • Provide Peripheral/Cardiology disease prevention screening and marketing.
  • Physician practice management in accordance to MCVI guidelines and policies.
  • Develop, promote and market physician practices within the community and outlying area.
  • Perform periodic chart audits to evaluate compliance to CMS guidelines.
  • Responsible for the development of outlying clinics; starting new off-site offices.
  • Manage outlying clinics in Gladwin, Prudenville, Houghton Lake, Standish and West Branch.
  • Provide and promote staff development.
  • Responsible for hiring and training new staff.
  • Participate in Management Team and Medical Management meetings.
  • Evaluate employee performance and perform annual employee evaluations.
  • Maintain and promote professional relationships within the medical community.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Created and maintained computerized record management systems to record and process data and generate reports.

Registered Nurse, 07/2005 to 02/2006
Covenant HealthCare Interventional Cardiology FloorCity, STATE,
  • Responsible for providing care to a team of patients and providing direction for the LPN and NCA working on the team.
  • Receiving report from prior shift and reporting off to the oncoming shift.
  • Reviewing physician orders and noting changes on chart.
  • Monitoring patient progress, including chest tubes and supportive equipment and reporting changes to physician, when appropriate.
  • Providing education to patient's regarding nature of illness, risk factors, making lifestyle changes and offering support in making decisions.
  • Communicating with family members and support staff.
  • Working as a team with the variety of healthcare staff to provide safe, efficient as well as excellent patient care.
  • Continuous telemetry monitoring and interpretation.
  • Passing medications and titrating I.V.
  • medications.

Administrative Assistant, 07/2001 to 05/2003
Synergy Medical Education AllianceCity, STATE,
  • Responsible for organizing and setting up the office structure.
  • Requested personnel files and established the Emergency Medical Services (EMS) filing system consisting of 65 agencies.
  • Tracking and following up on recredentialing and relicensing of the EMS personnel.
  • Serve as a secretary to the Medical Control Authority, Medical Control Board Committee, Advanced Life Support Committee, Continuous Quality Improvement Sub-Committee, Pharmacy and Therapeutics Committee and the Education Committee.
  • Responsible for sending meeting notices, creating agendas, taking minutes and distributing any correspondence for the above mentioned committees.
  • Schedule appointments, meetings and educational training along with maintaining the Medical Directors calendar and billing hours.
  • Organizing the EMS Commendation Banquet including arranging banquet hall, sending letters to commendation recipients, mailing invitations, making the Commendation Certificates, receiving RSVP's along with arranging entertainment and donations.
  • Responsible for maintaining the "Do-Not-Resuscitate" (DNR) program, issuing DNR bracelets and maintaining the DNR database.
  • Responsible for giving DNR educational seminars and presentations involving Power Point and handouts.
  • Develop and maintain the budget for EMS and the Saginaw Valley Medical Control Authority.
  • Coordinate monthly rotations for the Emergency Medicine Residents in the EMS program, scheduling ambulance rotations and police department rotations.
  • Route daily mail.
  • Compose letters and memos to various agencies and departments.
  • Act as a liaison between the area hospitals and agencies.
  • Provide assistance to medical residents.
  • Coordinate lecture schedules and teaching stations for medical residents through Mobile Medical Response.
  • Develop Protocol and Procedures books with handouts.

Medical Transcriptionist and Office Secretary, 1996 to 02/1999
Michigan Cardiovascular InstituteCity, STATE,
  • Responsible for composing and transcribing daily office dictation.
  • Process daily reports and mail.
  • Assist with daily office procedures such as appointments, filing, answering the telephone and other general office duties.
  • Compile and create annual statistic summaries.

Administrative Assistant to Senior Vice President and General Counsel, 05/1994 to 08/1995
Saint Mary's Medical CenterCity, STATE,
  • Schedule appointments, meetings and coordinate daily calendar.
  • Greet clients and answer the telephone with professional etiquette.
  • General monthly, quarterly and annual budget reports along with data summaries.
  • Create spreadsheets and database for individual departments and organizational requirements.
  • Compose letters and documents as well as transcribe dictation.
  • Prepare board packets, arrange for guest speakers and provide staff support as needed.
  • Serve as a secretary on Saint Mary's Advisory Board.
  • Create and maintain an organized filing system.
  • Route and track mail daily.
  • Provide support for the finance secretary including accounts payable and receivable.
  • Facilitate accommodations and outings for visiting clients and interviewing candidates.
  • Receive and route subpoenas.
  • Perform various duties associated with working in a professional office environment.

Medical Transcriptionist, 04/1987 to 05/1994
Saint Marys Of MichiganCity, ,
  • Transcribe physician dictation with 100% accuracy at 100 words per minute.
  • Print transcribed reports to the appropriate locations and follow-up on outstanding dictation.
  • Audit medical records for billing inaccuracies.
  • Provide support services to the Medical Records Department when transcription responsibilities were completed.

Affiliations
? Effectively able to communicate with multiple disciplines within a hospital/corporate setting ? Evaluate current workflow within practices and identify areas for standardization and optimization ? Implement standardized EPIC workflows in ambulatory settings ? Marketing and development with related industry ? Developing new clinics in outlying areas; establishing working relationships with health care professionals, including hospitals. ? Communication with professional medical staff and referring physician practices ? Extensive comprehension of written communication skills including; documenting pertinent nursing information; preparing business communications, formal research presentations, annual reports and variance reports ? Ongoing professional development through Leadership Development Institute to expand my experience with developing interpersonal communications, formal presentations, training sessions, quality improvement, Studer and work place diversity Nursing Skills and Office Experience: ? Superb organizational abilities as well as team leadership qualities ? Patient advocate and liaison ? Excellent time-management skills ? Understanding job prioritizing and multi-task oriented ? Ability to perform high pressure duties with decorum ? Maintaining a high level of confidentiality ? PT/INR management ? Peripheral Vascular Screening/Exit Counseling ? Providing and performing in-service and/or orientation to new and current employees
Education
Bachelor of Science: , Expected in
Davenport University - Midland, Michigan
GPA:
Associate of Science: ADN, Expected in
Davenport University - Midland,
GPA:

Medical Transcription Diploma: , Expected in
Davenport University - ,
GPA:

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Davenport University
  • Davenport University
  • Davenport University
Job Titles Held:
  • Practice Manager/Supervisor
  • Practice Manager
  • Practice Manager/Supervisor
  • Office Manager & Staff Nurse
  • Registered Nurse
  • Administrative Assistant
  • Medical Transcriptionist and Office Secretary
  • Administrative Assistant to Senior Vice President and General Counsel
  • Medical Transcriptionist
Degrees
  • Bachelor of Science
  • Associate of Science
  • Medical Transcription Diploma

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