Practice manager for the Lupus Center of Excellence and the Arthritis & Autoimmunity Center of Wexford. I manage the daily operations of both clinics, manage schedules and call-offs. Ensure office space, supplies, equipment, and assistance are provided and maintained for medical staff and patient care in both sites. Recruit, hire, train and supervise all staff at both clinics. I am responsible for performance evaluations, merit increases, promotions and disciplinary actions of staff. Manage all functions of the financial and patient management system, communicate effectively with senior management and physicians providing regular updates on operations. Ensure compliance with all UPMC Health System policies and procedures, including maintaining patient confidentiality. Identify and resolve work problems to ensure quality patient service, work with senior management to prepare budgets and ensure operation, ensure compliance with requirements of appropriate regulatory agencies, administer the day to day operations of the practice plan operations. Promote the effective and timely communication of information with the department/division. Hire, orient, and monitor performance of personnel. Provide instruction concerning goals, mission policies, procedures and work standards. Ensure that all clinical employees meet their licensure requirements and that all employees meet their yearly mandatory UPMC training initiatives. Complete employee performance evaluations, document performance issues and initiate corrective action in a timely fashion. Mentor and counsel staff regarding performance issues, policies and procedures. Monitor clinical productivity of the practice and develop and implement process improvement programs for clinical operations. Manage professional fee revenue, denial management, encounters without charges, co-pay collections. Work with Research Administration for department research and grant revenue. Responsible for the Lupus Center News Letter. Coordinate EPIC training for staff. Identify and facilitate resolution of problems related to insurance coverage and reimbursement issues. Work with staff to improve revenue processes with the office/division. Investigate and resolve patient complaints. Ensure a positive customer service atmosphere and interaction within practice through ongoing training, development, and monitoring of staff.
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