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Practice Manager Lupus Center Of Excellence Arthritis Autoimmunity Center Wexford resume example with 20+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company into growth. CORE QUALIFICATIONS Operations management Supervision and training Staff development Skilled negotiator Inventory control Sound judgment Change management Computer-savvy Policy/program development Calm under pressure Cross-functional team management Complex problem solving Staff training
Core Qualifications
  • Operations Management
  • Staff Development
  • Inventory Control
  • Change Management
  • Policy/Program Development
  • Cross Functional Team Management
  • Staff Training
  • Supervision And Training
  • Skilled Negotiator
  • Sound Judgment
  • Computer Savvy
  • Calm Under Pressure
  • Complex Problem Solving
Experience
08/2014 to Current Practice Manager - Lupus Center Of Excellence & Arthritis & Autoimmunity Center Wexford Empire Today | Avondale, AZ,

Practice manager for the Lupus Center of Excellence and the Arthritis & Autoimmunity Center of Wexford. I manage the daily operations of both clinics, manage schedules and call-offs. Ensure office space, supplies, equipment, and assistance are provided and maintained for medical staff and patient care in both sites. Recruit, hire, train and supervise all staff at both clinics. I am responsible for performance evaluations, merit increases, promotions and disciplinary actions of staff. Manage all functions of the financial and patient management system, communicate effectively with senior management and physicians providing regular updates on operations. Ensure compliance with all UPMC Health System policies and procedures, including maintaining patient confidentiality. Identify and resolve work problems to ensure quality patient service, work with senior management to prepare budgets and ensure operation, ensure compliance with requirements of appropriate regulatory agencies, administer the day to day operations of the practice plan operations. Promote the effective and timely communication of information with the department/division. Hire, orient, and monitor performance of personnel. Provide instruction concerning goals, mission policies, procedures and work standards. Ensure that all clinical employees meet their licensure requirements and that all employees meet their yearly mandatory UPMC training initiatives. Complete employee performance evaluations, document performance issues and initiate corrective action in a timely fashion. Mentor and counsel staff regarding performance issues, policies and procedures. Monitor clinical productivity of the practice and develop and implement process improvement programs for clinical operations. Manage professional fee revenue, denial management, encounters without charges, co-pay collections. Work with Research Administration for department research and grant revenue. Responsible for the Lupus Center News Letter. Coordinate EPIC training for staff. Identify and facilitate resolution of problems related to insurance coverage and reimbursement issues. Work with staff to improve revenue processes with the office/division. Investigate and resolve patient complaints. Ensure a positive customer service atmosphere and interaction within practice through ongoing training, development, and monitoring of staff.

12/2012 to Current Office Manager Empire Today | Butler, ,
  • Manager daily operations at Lawrenceville/Bloomfield locations and coordinate work activities.
  • Manage schedules and call-offs.
  • Ensure supplies, equipment and assistance are provided and maintained appropriately for medical staff and patient care.
  • Helped in the hiring process and training and supervised all staff at both locations.
  • Responsible for performance evaluations, merit increases and disciplinary actions of staff.
  • Communicate effectively with my senior management and physicians providing updates on operations of the office.
12/1995 to 12/2012 Office Manager Willis D. Shook | City, ,
  • of a Plastic/Hand Surgeon.
  • Managed all office flow, coordinated doctor and.
  • patient schedules, supervision of other employees, Billing of insurance companies using ICD-9.
  • and CPT-4, posting of payments to patient accounts, answering telephones on multi line phone.
  • system, coordinating surgeries with hospitals, assisting in specialty exams and suture removal.
Education
Expected in 1991 Certified Medical Assistant/Medical Office Manager | Median School Of Allied Health Careers, Pittsburgh, P A GPA:
Expected in 1990 Diploma | St. Francis Academy, Pittsburgh, P GPA:
A, U S A
Expected in Bachelor of Science | , , GPA:
Expected in High School Diploma | Academic/Business , , GPA:
Academic/Business
Professional Affiliations
Skills
Billing, CPT, senior management, hiring, ICD-9, insurance, office, Office Manager, patient care, phone system, supervision, Surgeon, telephones

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Resume Overview

School Attended

  • Median School Of Allied Health Careers
  • St. Francis Academy

Job Titles Held:

  • Practice Manager - Lupus Center Of Excellence & Arthritis & Autoimmunity Center Wexford
  • Office Manager
  • Office Manager

Degrees

  • Certified Medical Assistant/Medical Office Manager
  • Diploma
  • Bachelor of Science
  • High School Diploma

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