practice manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

An accomplished professional with 10+ years of experience in health care management and administration. Experienced in the development, implementation and management of facility policies and procedures. A strong leader with outstanding, interpersonal, communication and organizational skills.

Education and Training
B.A: Communications, Expected in 2006
Status -
Skill Highlights
  • Group practice management
  • Staff training, motivation and development
  • Restructuring
  • Problem resolution ability
  • Policy development and implementation
  • Organizational skills
  • Multi-task Management
  • Health care billing
  • Team Player
  • Exceptional interpersonal skills

  • Proficient in EMR
  • Medicare and Medicaid regulations
  • Private, No Fault, Workers Compensation and Private insurance
  • Microsoft Word, Excel, PowerPoint and Outlook; QuickBooks;
  • Marketing
  • Service Quality Improvement
  • Human Resource
  • Certified Notary Public.
Professional Experience
Practice Manager, 2000 - Current
Baylor College Of Medicine Mcallen, TX,

Manage the daily operations of a health care facilities, overseeing department of 25 employees.

Carefully select, develop, retain, train and qualified staff.

Actively maintain up-to-date knowledge of applicable state and Federal laws, regulations and health insurance policies.

Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.

Minimize staff turnover through appropriate selection, orientation, training, staff education and development.

Establish facility's annual budget and conduct monthly reviews to ensure finances are being properly allocated.

Develop and arrange continuing education opportunities for all staff to increase knowledge and skills.

Contact providers to discuss status of billing and reimbursement process to ensure account resolution.

Reformed and improved front-desk policies and procedures, developing more efficient flow of office operations for all 4 branch locations. Restructured billing and collections policy, resulting in an increase of weekly revenue by $45K-$60K.

Work closely with Human Resource Department, developing employee handbooks and implementing office policies and procedures.

Office Supervisor, 1997 - 1999
Francisan Health Plainfield, IN,

Managed medical office staff of 6 individuals.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

Trained office staff and medical assistants, delegating and supervising daily assignments.

Monitored employee attendance, and developed and managed employee schedules.

Obtained patient insurance referrals for various visits and procedures. Performed periodic claim reviews, and evaluated and responded to insurance denial notices.

Medical Assistant, 1995 - 1997
Millennium Physician Group Gainesville, FL,

Prepared and maintained medical examination rooms.

Assisted Physicians with onsite surgical procedures, as well as pre-op and post-op visits.

Scheduled outpatient hospital testing and procedures, and managed lab sample pick-ups and results.

Served as liaison for offsite billing office.

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Resume Overview

School Attended


Job Titles Held:

  • Practice Manager
  • Office Supervisor
  • Medical Assistant


  • B.A

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