An accomplished professional with 10+ years of experience in health care management and administration. Experienced in the development, implementation and management of facility policies and procedures. A strong leader with outstanding, interpersonal, communication and organizational skills.
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Manage the daily operations of a health care facilities, overseeing department of 25 employees.
Carefully select, develop, retain, train and qualified staff.
Actively maintain up-to-date knowledge of applicable state and Federal laws, regulations and health insurance policies.
Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.
Minimize staff turnover through appropriate selection, orientation, training, staff education and development.
Establish facility's annual budget and conduct monthly reviews to ensure finances are being properly allocated.
Develop and arrange continuing education opportunities for all staff to increase knowledge and skills.
Contact providers to discuss status of billing and reimbursement process to ensure account resolution.
Reformed and improved front-desk policies and procedures, developing more efficient flow of office operations for all 4 branch locations. Restructured billing and collections policy, resulting in an increase of weekly revenue by $45K-$60K.
Work closely with Human Resource Department, developing employee handbooks and implementing office policies and procedures.
Managed medical office staff of 6 individuals.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Trained office staff and medical assistants, delegating and supervising daily assignments.
Monitored employee attendance, and developed and managed employee schedules.
Obtained patient insurance referrals for various visits and procedures. Performed periodic claim reviews, and evaluated and responded to insurance denial notices.
Prepared and maintained medical examination rooms.
Assisted Physicians with onsite surgical procedures, as well as pre-op and post-op visits.
Scheduled outpatient hospital testing and procedures, and managed lab sample pick-ups and results.
Served as liaison for offsite billing office.
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