LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished professional administrator with more than 15 years of experience in patient relations and personnel management. Customer-centered business manager bringing abroad background in public relation, marketing, sales, patient retention and with the ultimate goal of providing an excellent customer/patient experience.

Skills
  • Customer Service oriented
  • Active Listening
  • People Oriented
  • Team and Patient liaison
  • Interpersonal skills
  • Team Leadership
  • Public Relations
  • Problem-Solving
  • Experienced Treatment Plan coordinator
  • Strong Sales record
  • Marketing
  • HIPAA and OSHA regulations
  • Policy and procedure development
  • Managing medical practices
  • Hiring healthcare personnel
  • Schedule management
  • Patient relations
  • Fundraising and major donor development
  • Staff supervision
  • Employee motivation
  • Team Leadership
  • Transferrable skills
Education and Training
Universidad Politecnica De Puerto Rico San Juan, PR Expected in : Architecture - GPA :
San Juan School of Interior Design San Juan, Puerto Rico, Expected in 08/1998 Associate of Applied Science : Interior Design - GPA :
Mech-Tech College Dba Ramirez College of Business And Technology Rio Piedras, PR Expected in 05/1990 Associate of Science : Dental Assistance / Management - GPA :
Certifications

Spear Education

-Leadership Training 2018-2020

Pride Institute

-Leadership Training 2016-2017

Rotary International Leadership Council

-Leadership Certification 2019

Bee County Chamber of Commerce

-Leadership Training

Experience
Baylor College Of Medicine - Practice Manager
Houston, TX, 08/2013 - Current
  • Communicated with patients with compassion while keeping medical information private.
  • Ensuring the everyday functioning of the practice including morning huddles, monthly meetings and scheduling.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Created and maintained electronic record management systems to store data and develop reports.
  • Motivated team by offering direction and providing coaching and constructive feedback.
  • Complied with OSHA and HIPAA regulations.
  • Created and implemented policies and procedures for effective practice management.
  • Developed business strategy.
  • Monthly Goal implementation
  • Cultivated close working relationships with the entire team.
  • Addressed any patient and/or team member concerns immediately.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Supervised team of Dental Assistants, Hygienists and Front Office, delivering consistent coaching and mentoring to improve job efficiency.
  • Processing Claims and reconciliations
  • Treatment Coordination and Financial Arrangements
Cleveland Clinic - Interior Designer
Wellington, FL, 08/2007 - 06/2013
  • Full Interior Design Services
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Project Management
  • Improved operations by working with team members and customers to find workable solutions.
  • Created professional presentations to creatively communicate design intent and direction.
  • Designed floor plans, elevation, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Assisted clients with budget considerations.
  • Cultivated relations with clients and vendors.
  • Oversaw employee hiring, recruitment and training for multiple project locations.
  • Reviewed project cost, budget and adherence to schedules
  • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Implemented client needs from schematic design to construction document phase and installation.
VeRoDis Interiors - Business Manager/Senior Interior Designer
City, STATE, 07/1999 - 05/2007
  • Managed day-to-day business operations, including scheduling projects, record tracking and data communication.
  • Supervision of the Design nd construction crew.
  • Project management
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Reviewed project costs, budgets and adherence to schedules.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Developed interior design concepts and prepared interior systems and finishes.
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Assisted clients successfully by choosing furnishings consistent with preferences and budget.
  • Maintained accurate specifications for each project.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.
Dentistas Asociados Del Norte - Office Manager /Dental Assistant
City, STATE, 08/1990 - 05/1997
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and patient records.
  • Managed office inventory and placed new supply orders.
  • Scheduling, payments, record tracking.
  • Conferred with business owners to evaluate needs and strategize operational improvements.
  • Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
  • Assisting in dental procedures
  • Processing insurance claims and reconciliations
  • Addressed any patient or team member concern immediately

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Resume Overview

School Attended

  • Universidad Politecnica De Puerto Rico
  • San Juan School of Interior Design
  • Mech-Tech College Dba Ramirez College of Business And Technology

Job Titles Held:

  • Practice Manager
  • Interior Designer
  • Business Manager/Senior Interior Designer
  • Office Manager /Dental Assistant

Degrees

  • Some College (No Degree)
  • Associate of Applied Science
  • Associate of Science

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