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Practice Manager Resume Example

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PRACTICE MANAGER
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Summary

Detail-oriented Practice Manager passionate about facilitating excellent patient care. Adept at implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Reliable Practice Manager offering sixteen years of experience working in busy, patient-driven family medical practices. Highly knowledgeable and skilled in Eclinical, Athena and EPIC/Connect Care EMR software. Also highly skilled with Microsoft Word, Excel, and Powerpoint.

Skills
  • Managing medical practices
  • Mentoring and coaching
  • Workflow management
  • Payroll administration
  • Managing files and records
  • Personnel management
  • Patient safety
  • Patient relations
Experience
Company Name | City, StatePractice Manager05/2020 - Current
  • Addressed any patient or team member concerns immediately.
  • Implemented policies and procedures for effective practice management.
  • Complied with OSHA and HIPAA regulations.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Consulted with clinicians to develop business strategy.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Mentored and coached newly hired team members on office procedures and computer systems.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Supervised administrative staff of four Patient Representatives and five nurses, delivering consistent coaching and mentoring to improve job efficiency.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Managed operations in accordance with budget requirements.
  • Led and motivated twelve employees through supervision, training and coaching on duties and daily operational activities.
Company Name | City, StateOffice Manager09/2010 - Current

The job responsibilities listed above are the same as for this position. Bon Secours purchased our organization in May 2020. My position title changed to Practice Manager, but my duties and responsibilities remained the same but with an increase in responsibilities.

Company Name | City, StateOffice Manager06/2005 - 09/2010
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Planned for major business changes, including system conversions and office moves.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Directed team of one Provider and one LPN to meet team needs in fast-paced environment.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records, scanning documents.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Company Name | City, StatePatient Accounts Manager/Administrative Assistant05/1991 - 06/2005

Answered phones, filing, data entry, accounts payable, accounts receivable, payroll for 80 plus employees.

Managed day to day operations of the office.

Managed patient accounts for 116 nursing home residents.

Monthly Billing for the nursing home patients and the skilled unit patients.

Sent out correspondence to families regarding activities of the nursing home.

Assisted the Nursing Home Administrator with reports and documents during annual state inspections.

Assisted with resident activities.

Education and Training
Chowan University | City, StateAssociate of Science in Word Processing And Office Automation05/1989
Southampton Academy | CityHigh School Diploma06/1987
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Resume Overview

School Attended

  • Chowan University
  • Southampton Academy

Job Titles Held:

  • Practice Manager
  • Office Manager
  • Patient Accounts Manager/Administrative Assistant

Degrees

  • Associate of Science in Word Processing And Office Automation
    High School Diploma

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