LiveCareer-Resume

practice manager resume example with 17+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Practice Manager successful at handling administration and patient relations for a large physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.

Skills
  • Interdepartmental Functions Coordination
  • Bilingual (Spanish and Fluent)
  • Dependable and resourceful.
  • Creative thinking solutions.
  • Epic Systems
  • Marketing, Design, Desktop Publishing, Adobe Creative Cloud (Basic Knowledge - Currently advancing skills), and Floral Arranging.
  • Physician and Insurance Credentialing
  • Billing, bookkeeping and surgery scheduling
  • Operational Records Maintenance
  • Employee Recruitment and Hiring
  • Facility Oversight
  • Clinical Staff Management
  • Human Resources Management
  • Performance Monitoring
Work History
12/2019 to Current Practice Manager Brigham And Women's Hospital | Braintree, MA,
  • Managed all operations of an outpatient cancer center and successfully grew the practice increasing revenue from previous years.
  • Supervised a team of 20 employees.
  • Maintained all state DOP books and facility contracts current to meet state regulatory compliance.
  • Performed weekly audits generating statistical reports of provider metrics. Worked closely with physicians to ensure they were meeting their goals.
  • Co-lead a patient and staff engagement committee. I strategized ideas on increasing our patient and staff engagement.
  • Developed monthly hospital network physician/staff newsletters.
  • Developed and lead monthly activities for patients such as informational bulletin boards, games, art & crafts, contests, and other.
  • Strategized marketing plans for cancer events and other.
  • Worked with the credentialing office to maintain all provider licensure, privileges and insurance active.
  • Collaborated with hospital leaders and provided indirect supervision of registration, financial counseling, authorizations, patient navigation and more.
  • Assisted in recruitment of all new hires and training.
  • Served as a liaison for both AZCCC and VGPCCN.
  • Maintained good relationships with the community, vendors, hospital vendors and other organizations.
  • Performed weekly walk through inspections of facility,
09/2009 to 02/2019 PracticeManager/Marketing Manager Kids Peace Mesabi Academies | Raleigh, NC,
  • Oversaw daily operations of practice, staff development, and marketing.
  • Responsible for all office medical equipment and supply inventory.
  • Ensured facility maintained its business, property, legal, health plan and regulatory agency requirements for site operation.
  • Managed all human resources duties.
  • Responsible for the practice bookkeeping, banking, mail, payments and month end reconciliation.
  • Surgery scheduling and billing.
  • Resolved patient issues efficiently and in a timely manner. Coach and trained staff on handing patient complaints and improve overall customer satisfaction.
  • Maintained all credentialing hospital and insurance credentialing for all providers and practice.
  • Ensured providers malpractice and CAQH were maintained and up to date.
  • Developed and implemented marketing plans. Designed all practice graphics, marketing brochures, banners, logos, and other. Designed magazine ads for the practice to be featured on local magazines.
  • Designed all weekly floral arrangements and events.
  • Managed staff relations including performance management, staff satisfaction and conflict management.
  • Liaison between providers, vendors and other organizations.
03/2003 to 09/2009 Teacher Southwest Key Program | City, STATE,
  • I started as a youth care worker and within the same month transitioned into teacher assisting. A few months after I was hired as a teacher and assigned my own classroom.
  • Maintained my accreditation as a substitute teacher with the Arizona Department of Education.
  • Worked with undocumented children from around the world. Served as not only teacher, but a mentor.
  • Worked closely with the clinical department and assisted with therapeutic interventions.
  • Developed educational life skill courses for the preparation for their future in the United States.
  • Lead a student council group of 16 in which we organized facility and holiday events. Lead a small drama/dance club and field trips.
  • Prepared events for the Guatemalan Consulate and Goodwill Ambassadors that visited the campus.
  • Piloted a life skill curriculum based on Human Trafficking and Labor Exploitation crated by the office of Refugee and Resettlement and Department of Human and Health Services. I was a guest speaker and their annual conference where I presented the curriculum and my experience teaching.
  • Created works of art along with the children to beautify the campus. (Mosaics, paintings, wood burning pieces, sculptures and other.)
  • We based our lesson plans on curriculum donated by Arizona public schools and modified them to tailor the children we worked with.
  • Provided individualized and small group instruction in order to adapt the curriculum to the needs of each student and subgroups of students.
  • Evaluated academic and social growth of students, prepared daily progress notes, kept appropriate records ot include a behavioral checklist.
Education
Expected in 05/1998 to to | Business & Art Phoenix College , Phoenix, Arizona, GPA:
Expected in 05/1994 to to High School Diploma | Washington High School, Phoenix, AZ GPA:

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Resume Overview

School Attended

  • Phoenix College
  • Washington High School

Job Titles Held:

  • Practice Manager
  • PracticeManager/Marketing Manager
  • Teacher

Degrees

  • High School Diploma

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