Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic Operations Manager proudly offering expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets. Experience in creating and putting into place safety policies for staff and patients during the unrepresented time of COVID-19.
Skills
Policy and procedure development
HIPAA and OSHA regulations
Workflow management
Budget oversight
Mentoring and coaching
Hiring medical personnel
Strategic business planning
Managing files and records
Managing medical practices
Insurance referral facilitation
New hire training
Schedule management
Patient relations
Patient safety
Employee retention strategies
Personnel management
Experience
04/2019 to CurrentPractice ManagerCape Cod Healthcare Inc. | Plymouth, MA,
Complied with OSHA and HIPAA regulations.
Addressed any patient or team member concerns immediately.
Developed and implemented policies and procedures for the facility.
Consulted with clinicians to develop business strategy.
Created and maintained electronic record management (EMR) systems to store data and develop reports.
Achieved re-certification of Medical Assisting program without any corrective recommendations.
Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
Cultivated close working relationships with the entire staff, including Physicians, Audiologists and CEO.
Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Ordered all supplies needed and kept tabs on inventory levels.
Communicated with patients with compassion while keeping medical information private.
Oversaw 30 assistants, PSR, Front Desk Coordinators and other office staff.
Created and implemented policies and procedures for effective practice management.
Assisted with the development of regulatory compliance systems.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
11/2017 to 03/2019Front Office LeadHyatt Hotels Corp. | Long Beach, CA,
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Worked with front office Staff and medical assistants to meet all patient needs, smooth check-in processes and maximize satisfaction.
Handled payment processing duties and provided patients with receipts and proper bills and change. Handled all end of day processes.
Coordinated front desk operations and diligently helped all in-person patients and patient calls with knowledgeable assistance.
Protected staff members and patients from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Input customer data using EMA EMR software and made immediate updates to reflect demographic and insurance changes.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Managed patient complaints and rectified issues to complete satisfaction.
Processed and prepared memos, correspondence and other documents, routing them to appropriate personnel.
05/2017 to 10/2018Medical Assistant - FloatBaylor Scott & White Health | Navasota, TX,
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Prepared, reviewed and submitted patient statements to determine factual accuracy.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Escorted patients to examination rooms and documented medical histories.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Answered appointment calls to streamline office operations.
Kept facility stocked with necessary supplies, equipment and instruments.
Acted as liaison between physician and patient, answering questions and delivering test results.
Sterilized medical instruments to streamline procedural use.
Sterilized medical equipment after each procedure.
02/2017 to 04/2017Medical Assistant ExternAdvanced Dermatology And Skin Cancer Center | City, STATE,
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Measured urine specimens and delivered to laboratory.
Escorted patients to examination rooms and prepared for physician exams.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Sterilized medical instruments to streamline procedural use.
Kept facility stocked with necessary supplies, equipment and instruments.
Educated patients about medications, procedures and physician's instructions.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Education and Training
Expected in 06/2011Diploma | Medical Billing And Coding Kaplan College, Riverside CA , GPA:
Expected in 04/2017Diploma | Medical Assisting Brightwood College, Riverside CA , GPA:
Expected in Associate of Science | Medical Administration ManagementMt. San Jacinto College, Menifee, GPA:
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