Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic Operations Manager proudly offering expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets. Experience in creating and putting into place safety policies for staff and patients during the unrepresented time of COVID-19.

Skills
  • Policy and procedure development
  • HIPAA and OSHA regulations
  • Workflow management
  • Budget oversight
  • Mentoring and coaching
  • Hiring medical personnel
  • Strategic business planning
  • Managing files and records
  • Managing medical practices
  • Insurance referral facilitation
  • New hire training
  • Schedule management
  • Patient relations
  • Patient safety
  • Employee retention strategies
  • Personnel management
Experience
04/2019 to Current Practice Manager Cape Cod Healthcare Inc. | Plymouth, MA,
  • Complied with OSHA and HIPAA regulations.
  • Addressed any patient or team member concerns immediately.
  • Developed and implemented policies and procedures for the facility.
  • Consulted with clinicians to develop business strategy.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Achieved re-certification of Medical Assisting program without any corrective recommendations.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Supported the entire practice's staff, which boosted efficiency and improved the overall process flow.
  • Cultivated close working relationships with the entire staff, including Physicians, Audiologists and CEO.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Oversaw 30 assistants, PSR, Front Desk Coordinators and other office staff.
  • Created and implemented policies and procedures for effective practice management.
  • Assisted with the development of regulatory compliance systems.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
11/2017 to 03/2019 Front Office Lead Hyatt Hotels Corp. | Long Beach, CA,
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Worked with front office Staff and medical assistants to meet all patient needs, smooth check-in processes and maximize satisfaction.
  • Handled payment processing duties and provided patients with receipts and proper bills and change. Handled all end of day processes.
  • Coordinated front desk operations and diligently helped all in-person patients and patient calls with knowledgeable assistance.
  • Protected staff members and patients from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Input customer data using EMA EMR software and made immediate updates to reflect demographic and insurance changes.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Managed patient complaints and rectified issues to complete satisfaction.
  • Processed and prepared memos, correspondence and other documents, routing them to appropriate personnel.
05/2017 to 10/2018 Medical Assistant - Float Baylor Scott & White Health | Navasota, TX,
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Escorted patients to examination rooms and documented medical histories.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Answered appointment calls to streamline office operations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Sterilized medical instruments to streamline procedural use.
  • Sterilized medical equipment after each procedure.
02/2017 to 04/2017 Medical Assistant Extern Advanced Dermatology And Skin Cancer Center | City, STATE,
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Measured urine specimens and delivered to laboratory.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Sterilized medical instruments to streamline procedural use.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Educated patients about medications, procedures and physician's instructions.
  • Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Education and Training
Expected in 06/2011 Diploma | Medical Billing And Coding Kaplan College, Riverside CA , GPA:
Expected in 04/2017 Diploma | Medical Assisting Brightwood College, Riverside CA , GPA:
Expected in Associate of Science | Medical Administration Management Mt. San Jacinto College, Menifee, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good

resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Kaplan College
  • Brightwood College
  • Mt. San Jacinto College

Job Titles Held:

  • Practice Manager
  • Front Office Lead
  • Medical Assistant - Float
  • Medical Assistant Extern

Degrees

  • Diploma
  • Diploma
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: