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practice manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Ambitious Esthetics Student with outstanding customer and personal service skills. Adept at maintaining client notes and reports. Strengths include educating clients on spa services and techniques and performing thorough consultations.

Skills
  • Microsoft Office
  • Bilingual in Spanish
  • Quick learner
  • Excellent communication
  • Sales and marketing
  • European Facials
  • American Facials
  • HydraFacial
  • PCA Knowledge
  • Jan Marini Knowledge
  • Microdermabrasion
  • Hair removal techniques
  • Skin types and care
  • Beauty tool sanitization
  • Client consultations
Experience
07/2022 to Current Guest Sales Associate Excela Health | North Huntingdon, PA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
11/2021 to 03/2022 Spa Receptionist Burton Snowboards | New York, NY,
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
05/2021 to 03/2022 Practice Manager Prestonwood Baptist Church Inc | Prosper, TX,
  • Complied with OSHA and HIPAA regulations.
  • Created and implemented policies and procedures for effective practice management.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Updated patient financial information to promote accurate record keeping.
  • Called patients to schedule appointments, consistently double-checking information and availability.
Education and Training
Expected in 08/2022 to to | Licensed Esthetician Catherine Hinds Institute of Esthetics, Woburn, MA GPA:
Expected in 2018 to to High School Diploma | Tewksbury Memorial High School, Tewksbury, MA GPA:
  • 3 years of Child Care and working in classroom environment with children the age of 3-4 years old
  • Internship at Dewing Elementary School May 2018
  • Seal of Biliteracy
Expected in 2018 to to | Cosmetology Lowell Hair Academy, Lowell, MA, GPA:

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Resume Overview

School Attended

  • Catherine Hinds Institute of Esthetics
  • Tewksbury Memorial High School
  • Lowell Hair Academy

Job Titles Held:

  • Guest Sales Associate
  • Spa Receptionist
  • Practice Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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