Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Positive and friendly Medical Office professional and teacher's assistant, offJessicag eight years of experience in early childhood education. Exceptionally motivated, diligent in nature, dynamic, and eager to support seamless school operations. Pursuing a well respected position which will allow me the opportunity to utilize my acquired skills to grow within the school district.
Skills
Understanding of medical ethics
Superb communication skills
Staff Management
Keen understanding of medical terminology
Strategic workflow planning
HIPAA Regulations
HIPAA Compliance
Policy And Procedure Development
Training and mentoring
Electronic health records (eClinical Works)
Managing and updating patient records
Accurate documentation and control
Patient education and counseling
Work History
05/2021 to 02/2022Dermatology Office SupervisorCoastal Medical | Warwick, RI,
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Established and developed strong administrative team by delivJessicag ongoing coaching and motivation and fostJessicag career advancement.
Oversaw office inventory activities by ordJessicag and requisitions and stocking and shipment receiving.
Coached employees through day-to-day work and complex problems.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed office operations while scheduling appointments for department managers.
Coordinated special projects and managed schedules.
Oversaw quality control and productivity rates to increase revenue and production times.
05/2017 to 03/2020Practice ManagerLaser + Skin Institute | City, STATE,
Coordinated both provider and staff schedules, performed administrative functions and quality assurance.
Made orders for new office and spa supplies and/or products. Maintained optimal supply levels on established supplies and/or products by closely monitoring and proactively replenishing supply inventory.
Played a significant role in the human resources department in handling benefits paperwork, updating employee manuals, initiating and completing employee incident reports and data entry to maximize team efficiency.
Provided onboarding to all new employees; Oriented and trained new staff on proper procedures, office policies, and record management system. Worked closely with attorney to deliver precise employee contracts.
Established and monitored individual goals and assessed employee performance by conducting annual reviews while holding monthly "check-ins" to ensure effective communication with all staff members.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Procured vendors such as cleaning services and facilities maintenance professionals to keep the office running in a pristine manner.
Ensured that all equipment used in the facility for medical, cosmetic and spa use is in proper working order to provide exceptional patient/client care by scheduling preventative maintenance on equipment to promote longevity.
Assisted our marketing team with creating a new website and running promotional campaigns to support the services offered.
Overseen part of the financial aspects of the business, such as interfacing with billing services, responsible for remote deposits and submitting quarterly sales tax to the government.
Assisted in the design of all educational pamphlets and brochures of services offered, including but not limited to pre and post procedural instructions for patients.
Received, recorded and filed medical payments by check, cash and credit card.
Devised appointment guidelines and schedules for numerous treatment appointments.
Readily available to interact with patients/clients professionally by phone, email or in-person to provide information and appropriately directed to desired staff members.
Submitted all pertinent MACRA/MIPS measures.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Ensured that all Information Technology on site was functioning optimally, including notebook computers, network connected printers, scanners, and software.
Trouble shot technical issues with support from our IT department and our EMR platform and coordinated repairs.
Provided timely completion of medical release forms for insurance companies.
Managed and maintained all provider credentialing with all agencies and insurance companies, including documentation and attestation on CAQH.
Approved or denied requests for employee time off.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Educated employees on new products or services being offered. Scheduled staff trainings with specific representatives to gather all pertinent information to appropriately educate our patients/clients.
Hosted events to launch new cosmetic treatments, outside of regular patient/clients hours.
Motivated and collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
04/2009 to 05/2017Medical Assistant/Cosmetic CoordinatorLaser + Skin Institute | City, STATE,
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Escorted patients to examination rooms, fielded questions and prepared for examinations.
Communicated clearly and effectively with patients to collect and verify information, determine purpose of visit and precisely recorded active medications, Allergies, medical and surgical history, as well as family medical history.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Prepared medications to alleviate patient symptoms.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other provider instructions. As well as, clarifying providers' orders and answJessicag questions thoroughly to the patients satisfaction.
Sanitized, restocked and organized examination rooms and medical equipment to promote efficiency in the workflow.
Conducted cosmetic consultations for patients, explaining procedure options and expectations to target their cosmetic concerns.
Reduced any potential anxieties for the office visit and increased patient cooperation.
Supported duties for treatment procedures, such as setting up and operating special medical equipment and apparatus.
Maintained detailed records of test results by entJessicag data.
Removed sutures and performed dressing changes.
Verified appropriate lab couriers picked up collected lab specimens daily.
Submitted prescriptions and refills to pharmacy via phone, fax or eprescription.
Identified and rectified any test discrepancies.
02/2012 to 04/2015Staff Manager/SupervisorCompany Name | City, State,
Cross-trained existing and new employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic medical office needs, factoring in processes, employee knowledge and daily demands.
Assisted the Practice Manager with employee reviews and individual meetings. Documented all reviews and meetings held and placed into the employees personal file.
Delivered feedback to the Practice Manager regarding employee performance and further possible training needs.
Constituted objectives and goals for employees to meet with specific deadlines in place.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
04/2001 to 03/2009Teacher AssistantCompany Name | City, State,
Worked closely with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Assessed and managed student behavior to maintain climate of intensive instruction.
Provided one-on-one and group-based learning support to maintain student progress and development.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Completed daily reports, meal count sheets and attendance logs.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
Education
Expected in 05/2009Diploma Medical Assistant | Medical AssistingAnthem Institute , Parsippany, NJ, GPA:
Completed 256 externship hours under direct supervision of a physician, applying both clinical and administrative skills.
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