practice manager resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Enthusiastic Project Manager proudly offering over 10 years of expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets.

  • HIPAA and OSHA Regulations
  • Workflow Management
  • Policy and Procedure Development
  • Service Rates Establishment
  • Verbal and Written Communication
  • Risk Management
  • Budget Planning
  • Budget Development
  • Time Management
  • Operating Plans Development
  • Service Utilization Improvements
  • Data Analysis
10/2014 to Current
Practice Manager Lehigh Valley Hospital & Health Allentown, PA,
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and implemented policies and procedures for effective practice management.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assisted with development of regulatory compliance systems.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Recruited, hired and trained new medical and facility staff.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
02/2012 to 10/2014
Administrative Assistant Emerson Electric Co. San Francisco, CA,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed correspondence, reports and meeting notes.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Coordinated appointments, meetings and conferences.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Scheduled appointments, meetings and events for management staff.
  • Processed financial documents, contracts, expense reports and invoices.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
11/2010 to 02/2012
Medical Records Clerk York Hospital South Berwick, ME,
  • Scanned incoming documentation.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Obtained information by contacting appropriate personnel or patients.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Supported administration staff with records requests to support patient care.
  • Tracked and processed release of information requests.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Worked with speed, efficiency and accuracy to process documentation and complete projects.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Reached out to medical providers to check on requests and address issues.
Education and Training
Expected in 12/2010 to to
Continuing Education: Adult and Continuing Education
Rockhurst University Continuing Education Center - ,
Expected in 04/2010 to to
Continuing Education: Adult And Continuing Education
Park University Enterprises - ,
Expected in 02/2010 to to
HIPAA And Medical Records Law: Adult And Continuing Education
Cross County Education - ,
Expected in 08/2009 to to
Advanced Microsoft Excel: Adult And Continuing Education
Rockhurst University Continuing Education Center - ,
Expected in 06/2000 to to
High School Diploma:
St. Lucie West Centennial High School - Port Saint Lucie, FL
Expected in to to
: Accounting
Indian River State College - Ft. Pierce, FL
  • Recognized with a Humanitarian Award
  • Recognized as Employee of the Month for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Rockhurst University Continuing Education Center
  • Park University Enterprises
  • Cross County Education
  • Rockhurst University Continuing Education Center
  • St. Lucie West Centennial High School
  • Indian River State College

Job Titles Held:

  • Practice Manager
  • Administrative Assistant
  • Medical Records Clerk


  • Continuing Education
  • Continuing Education
  • HIPAA And Medical Records Law
  • Advanced Microsoft Excel
  • High School Diploma
  • Some College (No Degree)

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