Practice Manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
PROFESSIONAL SUMMARY
Profit and patient care oriented director of operations for struggling healthcare organizations in need of procedural, operational and image redevelopment. Strong practice development talent with ability to provide catalytic growth in emergent financial situations toward turnaround of diminishing clinical case load. Excellent business, technical, mechanical and computer acumen.
SKILLS
Data analysis
Credentialed EPIC Trainer
Proficient in EMR's EPIC, Medi tech, Cerner, and NextGen
Spoken Urdu and Hindi
Written Arabic and Urdu
Business growth and retention
Operational improvement
Budget preparation
Business operations
Facility oversight
Personnel management
WORK HISTORY
Director of Operations, 12/2020 to Current Smx Staff Management – Houston, TX,
Evaluated and oversaw 60 employee skillsets and reappropriated talent toward more effective roles per individual talents.
Developed, communicated and administered clear policies and procedures to streamline operations and cut waste and costs.
Conducted patient focus groups toward development of optimal care quality corrections and patient service improvement.
Developed standards, objectives, measurement guidelines for clinical performance with subsequent periodic evaluation, reporting and correction.
Ensured daily clinical operations, including facilities, staff, equipment and technologies, continued at par toward improvement.
Liaised with vendors, providers and suppliers to develop cost reductions and proposal processes.
Complied with all regulations and ensured licenses, inspections and other legal requirements remained up to date.
Practice Manager, 06/2019 to 01/2021 Concentra – Clifton, NJ,
Motivated staff by offering direction and providing constructive feedback
Created and maintained electronic record management (EMR) systems to store data and develop reports
Coordinated financial operations, including budgeting, accounting, expenses, and financial reporting
Developed and implemented policies and procedures for the facility
Established a new Cardiology Practice
Consulted with clinicians to develop business strategy
Complied with OSHA and HIPAA regulations
Addressed any patient or team member concerns immediately
Oversaw a team of 10 providers including the Chief Medical Officer
Oversaw 4 assistants, technicians, and office administrators
Regional Director, 06/2018 to 06/2019 Caravel Autism Health – Tacoma, WA,
Strengthened customer relationships by streamlining ER data capture operations as a result of proactively managing and optimizing medical scribe services
Recruited talented individuals bringing strong problem solving and analytical skills to address day to day operations
Conducted weekly meetings with staff to discuss and optimize strategies
Trained, coached, and mentored staff to ensure smooth adoption of new directives
Promoted the company by creating/giving exciting and dynamic presentations to existing/potential customers
Medical Scribe Manager, 05/2015 to 05/2018 Dave Ramsey – Franklin, TN,
Led oversight of 30 scribes that were capturing data, documenting doctors charts, and performing analysis of the recorded data for the MDs
Worked with patients, MDs, and nursing staff to better understand their operational requirements in order to provide service which improved efficiency
Monitored social media and online sources for industry trends
Provided training to new scribes, ensured staff understood directions, and resolved conflicts affecting performance
Developed team communications and information for daily/bi-weekly staff meetings
Marketing Research Analyst, 11/2011 to 05/2015 WurdMedia – City, STATE,
Performed market analysis and research on the competition
Collected quantitative and qualitative data from marketing campaigns
Supported 5 members of the marketing team in daily administration tasks
Collected and analyzed consumer data, including demographics, preferences, and purchasing trends
Drafted reports and presentations to illustrate research findings
Measured marketing, advertising, and communications program performance and developed strategy
EDUCATION
Bachelor of Science: Information Systems & Management, Expected in 2019 University of Maryland - Maryland, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.