practice manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Enthusiastic Practice Manager proudly offering over 10 years of expertise in patient relations and personnel management. Experienced in office performance metrics, customer service, staff relations, scheduling appointments and overseeing budgets.
Skills
Office Equipment Proficiency
Customer Complaint Resolution
Client Relations
Good Listening Skills
Administrative Support
Medical Office management, reception andtechnician Experience
Excellent Oral and Written Communication
Patient Care
Staff Management
Manage Budgets
Experience
Practice Manager, 08/2006 - Current Concentra – Chester, VA,
Cultivated close working relationships with the entire staff, including Veterinarians, Vet Techs and supporting staff.
Oversaw 3 assistants, technicians and office administrators.
Addressed any patient or team member concerns immediately.
Complied with OSHA and HIPAA regulations.
Motivated staff by offering direction and providing constructive feedback.
Communicated with patients with compassion while keeping medical information private.
Ordered all supplies needed and kept tabs on inventory levels.
Created and implemented policies and procedures for effective practice management.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Checked entire office and waiting areas regularly to provide clean and organized surroundings.
Developed and implemented policies and procedures for Veterinarian facility.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Facilitated peer-to-peer conflict resolution.
Senior Health Care Assistant, 02/2003 - 08/2006 Women's Health Specialists – City, STATE,
Greeted patients, answered questions and scheduled appointments.
Conducted patient health checks and communicated observations of patients' conditions to medical staff.
Recorded vital signs, weight and patient information in electronic health records system.
Aided physicians during patient exams and treatment.
Monitored, maintained and calibrated medical equipment daily.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Prepared examination and patient rooms for gynecological procedures, checking supply availability and laying out instruments.
Performed blood type testing and birth control treatments on numerous patients daily.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Collected urine/blood samples to complete tests for patient, checking for changes that indicated potentially dangerous conditions.
In Home Personal Advocate, 02/2001 - 08/2003 Strategies To Empower People – City, STATE,
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Provided ongoing compassionate patient care for each client.
Assisted with meal planning to meet nutritional plans.
Recorded client status progress and challenges in logbooks and reports.
Transported clients to complete required tasks such as medical appointments and grocery shopping.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Scheduled recurring service appointments to provide client care as needed.
Helped clients with personal needs from exercise to bathing and personal grooming.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Worked with supervisory medical staff to review cases and improve care.
Maintained network of connected caregivers to promote continuous professional development.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Built strong and trusting rapport with clients and loved ones.
Monitored health and well-being of each client, including any significant health changes.
Personal Advocate, 01/2001 - 02/2003 PRIDE Industries – City, STATE,
Acted as role model for clients by exhibiting positive behaviors.
Performed psychosocial assessments to identify barriers in patient ability to obtain or use medications.
Evaluated and addressed individual client needs and concerns.
Provided counseling and emotional support for Mentally Disabled patients.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Assisted with meal planning to meet nutritional plans.
Completed administration work and paperwork for over 30 clients.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Administered medication to patients according to strict schedules.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Reported concerns to supervisor and managment to maintain optimal care for all client needs.
Education and Training
: Communications, Expected in - Sacramento City College - Sacramento, CA GPA: Status -
Vet Tech: Veterinary Technician , Expected in 06/1995 - Vet Tech - Lake Forest, CA, GPA: Status -
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