Practice Manager Resume Example Wellstar North Cobb Pediatrics And Wellstar Pediatrics At Johnson Square Kennesaw

PRACTICE MANAGER

Summary

A position that requires strong leadership abilities utilizes my existing management skills and experience and provides an opportunity for professional growth.

Experience

WellStar North Cobb Pediatrics and Wellstar Pediatrics at Johnson Square KennesawMarietta, GAPractice Manager05/2013 to Current

Plan, supervise and coordinate practice operations on a daily, as well as long-term basis.
Work collaboratively with Physicians (5FT), Director and staff (12 FT) to achieve and maintain clinical quality, financial viability, service excellence and customer satisfaction.
Implemented EPIC computerized record system.

WellStar North Cobb PediatricsKennesaw, GAOffice Manager12/2010 to 05/2013

Plan, supervise and coordinate practice operations on a daily, as well as long-term basis.
Work collaboratively with Physicians (4FT), Director and staff (12 FT) to achieve and maintain clinical quality, financial viability, service excellence and customer satisfaction.
Implemented NextGen computerized record system.

WellStar Cherokee St. Internal MedicineMarietta, GAOffice Manager10/2005 to 12/2010

Plan, supervise and coordinate practice operations on a daily, as well as long-term basis.
Work collaboratively with Physicians (1 FT and 2 PT), Director and staff (6 FT) to achieve and maintain clinical quality, financial viability, service excellence and customer satisfaction.
Implemented NextGen computerized record system.

WellStar Physicians Group Billing OfficeMarietta, GACustomer Service Manager10/2002 to 10/2005

Performed training for customer service representatives, developed schedules for optimal telephone coverage, assisted in training and installation of new corporate scanning process, assisted in the development of financial and informational data reports for purposes of reducing the margin of error in physician compensation packages and estimation of projected cash revenues for physicians practice.

WellStar Physicians Group Billing OfficeMarietta, GAAssistant to Special Projects Manager02/2002 to 10/2002

Developed and generated reports for specific administrative and physician business operating and planning requirements.
Evaluated and resolved problems relating to the implementation of central data system coding and pricing.

WellStar Physicians Group Billing OfficeMarietta, GAProject Assistant to Director of CBO07/2001 to 02/2002

Organized and assisted in the facilitation of meetings and presentations.
Provided administrative assistance on temporary projects involving other CBO departments.

WellStar Physicians Group Billing OfficeMarietta, GALead Customer Service Representative11/1999 to 07/2001

Resolved issues and complaints related to customer billing and insurance reimbursement.
Provided training to other customer service representatives.

WellStar Kennestone Pediatric AssociatesMarietta, GALead Patient Service Representative06/1995 to 11/1999

Performed cashiering functions, charge ticket coding and patient demographic activities in a four-physician office.
Supervised activities of other front office staff and performed general administrative activities associated with front office operations.

Residence Inn by MarriottAtlanta, GASales Account Manager05/1992 to 09/1994

Conducted direct sales activities associated with development and maintenance of corporate client accounts.
Assisted in development of property marketing plan, as well as in the development and implementation of property sales and budget plans.
Coordinated all aspects of clients' exposure to the property, including the coordination of meeting arrangements and any special requirements relative to billing, room arrangements and transportation.

Resident Inn by MarriottAtlanta, GAFront Office/Assistant Property Manager09/1987 to 05/1992

Directed operation of all front office activities.
Hired and trained new personnel.
Established employee career development plans and performed evaluations for existing employees.
Performed administrative tasks associated with personnel scheduling; budgeting and property cash control.
Resolved customer service issues.
OVERVIEW OF QUALIFICATIONS.
Possesses the ability and has experience in the collection, analysis and application of data as well as other practice information to effectively manage a practice.
Possesses the ability and has experience in marketing and cost control.
Possesses the ability and has experience in the administrative functions of practice accounting, personnel scheduling, financial control systems, budgeting, accounts receivables management, human resources, scheduling, posting of charges, billing, coding and insurance reimbursement, physician recredentialing and property control.
Possesses the ability and has experience in effective communications and presentations.

Education and Training

Medical Office Administration1995Medix School, Marietta, GAMedical Office Administration

Masters of Business Administration1981University of Rhode Island, Kingston, RI

Bachelor of Arts:Psychology1976University of Rhode Island, Kingston, RIPsychology

Skills

accounting, accounts receivables, administrative, administrative functions, billing, budgeting, budget, cashiering, cost control, client, clients, customer satisfaction, customer service, direct sales, financial, financial control, front office, human resources, insurance, Director, marketing plan, marketing, meetings, office, personnel, presentations, pricing, coding, quality, sales, scanning, scheduling, telephone, transportation

Resume Overview

Companies Worked For:

WellStar North Cobb Pediatrics and Wellstar Pediatrics at Johnson Square Kennesaw
WellStar North Cobb Pediatrics
WellStar Cherokee St. Internal Medicine
WellStar Physicians Group Billing Office
WellStar Kennestone Pediatric Associates
Residence Inn by Marriott
Resident Inn by Marriott

School Attended

Medix School
University of Rhode Island

Job Titles Held:

Practice Manager
Office Manager
Customer Service Manager
Assistant to Special Projects Manager
Project Assistant to Director of CBO
Lead Customer Service Representative
Lead Patient Service Representative
Sales Account Manager
Front Office/Assistant Property Manager

Degrees

Medical Office Administration 1995
Masters of Business Administration 1981
Bachelor of Arts : Psychology 1976

Practice Manager Resume Example

Resume Score: 90%

Resume Overview

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