Practice Manager Resume Example
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PRACTICE MANAGER
Summary
A position that requires strong leadership abilities utilizes my existing management skills and experience and provides an opportunity for professional growth.
Experience
Cooley Dickinson HospitalNorthampton , MAPractice Manager05/2013 to Current
- Plan, supervise and coordinate practice operations on a daily, as well as long-term basis.
- Work collaboratively with Physicians (5FT), Director and staff (12 FT) to achieve and maintain clinical quality, financial viability, service excellence and customer satisfaction.
- Implemented EPIC computerized record system.
TwitchSeattle , WAOffice Manager12/2010 to 05/2013
- Plan, supervise and coordinate practice operations on a daily, as well as long-term basis.
- Work collaboratively with Physicians (4FT), Director and staff (12 FT) to achieve and maintain clinical quality, financial viability, service excellence and customer satisfaction.
- Implemented NextGen computerized record system.
TwitchSalt Lake City , UTOffice Manager10/2005 to 12/2010
- Plan, supervise and coordinate practice operations on a daily, as well as long-term basis.
- Work collaboratively with Physicians (1 FT and 2 PT), Director and staff (6 FT) to achieve and maintain clinical quality, financial viability, service excellence and customer satisfaction.
- Implemented NextGen computerized record system.
Dairy Farmers Of AmericaShoreham , VTCustomer Service Manager10/2002 to 10/2005
- Performed training for customer service representatives, developed schedules for optimal telephone coverage, assisted in training and installation of new corporate scanning process, assisted in the development of financial and informational data reports for purposes of reducing the margin of error in physician compensation packages and estimation of projected cash revenues for physicians practice.
Vca Antech, Inc.Brockton , MAAssistant to Special Projects Manager02/2002 to 10/2002
- Developed and generated reports for specific administrative and physician business operating and planning requirements.
- Evaluated and resolved problems relating to the implementation of central data system coding and pricing.
University Of Pennsylvania Health SystemDayton , NJProject Assistant to Director of CBO07/2001 to 02/2002
- Organized and assisted in the facilitation of meetings and presentations.
- Provided administrative assistance on temporary projects involving other CBO departments.
Holistic IndustriesCapitol Heights , MDLead Customer Service Representative11/1999 to 07/2001
- Resolved issues and complaints related to customer billing and insurance reimbursement.
- Provided training to other customer service representatives.
WellStar Kennestone Pediatric AssociatesCity , STATELead Patient Service Representative06/1995 to 11/1999
- Performed cashiering functions, charge ticket coding and patient demographic activities in a four-physician office.
- Supervised activities of other front office staff and performed general administrative activities associated with front office operations.
Residence Inn By MarriottCity , STATESales Account Manager05/1992 to 09/1994
- Conducted direct sales activities associated with development and maintenance of corporate client accounts.
- Assisted in development of property marketing plan, as well as in the development and implementation of property sales and budget plans.
- Coordinated all aspects of clients' exposure to the property, including the coordination of meeting arrangements and any special requirements relative to billing, room arrangements and transportation.
Resident Inn By MarriottCity , STATEFront Office/Assistant Property Manager09/1987 to 05/1992
- Directed operation of all front office activities.
- Hired and trained new personnel.
- Established employee career development plans and performed evaluations for existing employees.
- Performed administrative tasks associated with personnel scheduling; budgeting and property cash control.
- Resolved customer service issues.
- OVERVIEW OF QUALIFICATIONS.
- Possesses the ability and has experience in the collection, analysis and application of data as well as other practice information to effectively manage a practice.
- Possesses the ability and has experience in marketing and cost control.
- Possesses the ability and has experience in the administrative functions of practice accounting, personnel scheduling, financial control systems, budgeting, accounts receivables management, human resources, scheduling, posting of charges, billing, coding and insurance reimbursement, physician recredentialing and property control.
- Possesses the ability and has experience in effective communications and presentations.
Education and Training
Medical Office Administration1995Medix School, City, StateMedical Office Administration
Masters of Business Administration1981University of Rhode Island, City, State
Bachelor of Arts:Psychology1976University of Rhode Island, City, StatePsychology
Skills
accounting, accounts receivables, administrative, administrative functions, billing, budgeting, budget, cashiering, cost control, client, clients, customer satisfaction, customer service, direct sales, financial, financial control, front office, human resources, insurance, Director, marketing plan, marketing, meetings, office, personnel, presentations, pricing, coding, quality, sales, scanning, scheduling, telephone, transportation
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Resume Overview
School Attended
- Medix School
- University of Rhode Island
Job Titles Held:
- Practice Manager
- Office Manager
- Customer Service Manager
- Assistant to Special Projects Manager
- Project Assistant to Director of CBO
- Lead Customer Service Representative
- Lead Patient Service Representative
- Sales Account Manager
- Front Office/Assistant Property Manager
Degrees
- Medical Office Administration 1995
Masters of Business Administration 1981
Bachelor of Arts : Psychology 1976
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