practice manager resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable Practice Manager offering 15 years of experience working in a busy, patient-driven environment.

  • HIPAA and OSHA regulations
  • Policy and procedure development
  • Workflow management
  • Hiring medical personnel
  • Payroll administration
  • Managing files and records
  • Performance metrics
  • Insurance authorization denials and peer review facilitation
  • Patient consulting
  • Managing medical practices
  • Strategic business planning
  • Mentoring and coaching
  • Resource management
  • New hire training
  • Budget oversight
  • Acute and rehabilitative care
  • Regulatory requirements
  • Accreditation support
  • Records management
  • Patient safety
  • Staff supervision
  • Employee retention strategies
  • Records maintenance
  • Schedule management
  • Facility oversight
  • Rental management
01/2014 to 07/2020 Practice Manager Cooley Dickinson Hospital | Northampton, MA,
  • Addressed any patient or team member concerns immediately.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Motivated staff by offering direction and providing constructive feedback.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion while keeping medical information private.
  • Ordered all supplies needed and kept tabs on inventory levels.
  • Complied with OSHA and HIPAA regulations.
  • Coordinated financial operations, including budgeting, accounting, expenses and financial reporting.
  • Completed monthly data entry into Quikbooks for 6 business accounts.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Developed and implemented policies and procedures for Lawrence County Chiropractic LLC.
  • Cultivated close working relationships with the entire staff, including Chiropractic Assistants, Insurance Biller, Doctors and our Massage Therapist.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Oversaw 2 chiropractic assistants, 2 doctors and a massage therapist.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 4 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among doctors, chiropractic assistants and other healthcare employees to keep workflows on task.
  • Managed operations in accordance with budget requirements.
  • Managed rental payments, rental grievances, rental property repairs and scheduled yearly rental maintenance.
  • Paid monthly utility and vendor invoices.
08/2007 to 07/2020 Chiropractic Assistant North East Medical Service | San Francisco, CA,
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Managed new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Worked with vendors to obtain quotes, negotiate contracts and handle weekly shipments.
  • Updated business forms to streamline processing and improve efficiency.
  • Entered reports and correspondence from dictated and handwritten notes into patient soap notes.
  • Performed electric stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Inputted all patient data using Paydc, making sure all records received appropriate updates.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Recorded vital signs and medical history for 4 patients each half hour.
  • Used Paydc to process patient payments and update accounts.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Conducted patient exams to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Oversaw patient registration, insurance verification, insurance authorizations, form completion and appointment scheduling to maintain operational efficiency.
  • Answered appointment calls to streamline office operations.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Positioned patients for optimal comfort prior to procedures.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
08/2006 to 07/2020 Licensed Massage Therapist Mcmenamins | Vancouver, WA,
  • Maintained clean, safe and well-organized work environment.
  • Maintained patient records, tracking rehabilitation goals and progress
  • Gave individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Worked with patients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Developed treatment plans, taking into consideration patients' rehabilitation goals, preferred treatment methods and appointment frequency.
  • Protected patients from contagious diseases or allergic reactions by fully cleaning equipment between massage appointments.
  • Referred patients in need of specialized care to healthcare professionals.
  • Employed trigger point therapy to relieve specified areas of pain or dysfunction.
  • Discussed body treatment needs and expectations with patients to maintain customer satisfaction.
  • Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
  • Addressed injuries, trauma and stress using myofascial release.
  • Analyzed patient's medical histories to identify potential root causes of ailments.
  • Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
  • Instructed patients in proper use of therapeutic exercise techniques and devices.
  • Coordinated with doctors and chiropractors to execute physical therapy treatment plans.
  • Applied pressure to specific body points to relieve muscle tension and related symptoms.
  • Helped patients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Developed deep understanding of specialized massage techniques by attending regular professional development courses.
  • Treated tendon and ligament scar tissue buildup using transverse friction.
  • After becoming the practice manager I filled in as needed when our full time massage therapist was off.
Education and Training
Expected in 06/2004 to to High School Diploma | Laurel High School, New Castle, PA, GPA:
Expected in 07/2006 to to Diploma | Western School of Health And Wellness, Pittsburgh, PA, GPA:

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Resume Overview

School Attended

  • Laurel High School
  • Western School of Health And Wellness

Job Titles Held:

  • Practice Manager
  • Chiropractic Assistant
  • Licensed Massage Therapist


  • High School Diploma
  • Diploma

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