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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Professional experienced in problem and resource management. Demonstrated ability to communicate effectively with customers, co-workers, and senior management. Extensive experience managing multiple projects and ensuring that deliverables are met on schedule. Authorized to work in the US for any employer
Skills
  • Electronic health records
  • Supplies ordering
  • Bookkeeping
  • Practice management
  • Staff Management
  • Profit improvements
  • Accreditation coordination
  • Seasoned in medical clinical procedures
Work History
01/2018 to Current Practice Manager Cvs Group Plc | Rochester, NY,
  • Human Resources; employee records/attendance, employee benefits.
  • Create/Manage schedule of doctors rotations.
  • Manage Electronic Health Record system to ensure complete records.
  • Manage and submit payroll for all employees.
  • Credential doctors and NP with nursing homes.
  • Renew licenses for all clinical staff.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Consulted with healthcare professionals on business decisions.
  • Ordered all office supplies and kept check on inventory levels.
  • Trained interns and newly hired team members on office procedures and computer system
  • Provided supervision and management to team of 3 doctors, 2 Nurse Practitioners and support personnel
  • Developed and maintained electronic record management systems to analyze and process data
  • Communicated closely with patients, ensuring medical information was kept private
  • Developed close working relationships with front office and back office staff
  • Addressed and remedied all patient or team member issues
  • Ordered all office supplies and kept check on inventory levels
  • Consulted with healthcare professionals on business decisions
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
07/2017 to 01/2018 Medical Office Manager Medical Office (Age Management & Integrative, Regenerative, And Functional Medicine) | Miami, FL,
  • Managed 3 employees with various personalities and from different cultures for-physician practice
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising employees
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
  • Consulted with healthcare professionals on business decisions
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
06/2015 to 06/2017 Insurance Coordinator /Office Manager Serenity House Counseling Services,Inc | City, STATE,
  • Pursue and establish contracted agreements with HMO and PPO plans and utilize CAQH network for management of provider networks.
  • Monitor and maintain inventory of office supplies.
  • Human Resources; employee records/attendance, employee benefits, TB tests and intern records.
  • Maintain website/social media content.
  • Assist in public relations or community functions.
  • Enter client information into DARTS & HMIS.
  • Monitor client Medical/Dental/Optical Applications.
  • Assist with fundraising efforts.
  • Coordinate holiday donations from local charities.
  • Pick up local donations and solicit new donations from local organizations.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
  • Consulted with healthcare professionals on business decisions
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
  • Developed close working relationships with front office and back office staff
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Education
Expected in 05/2012 Master of Arts | Counseling Concordia University Chicago, River Forest, IL GPA:
Expected in 05/2009 Bachelor of Arts | Organizational Management Concordia University Chicago, River Forest, IL GPA:

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Resume Overview

School Attended

  • Concordia University Chicago
  • Concordia University Chicago

Job Titles Held:

  • Practice Manager
  • Medical Office Manager
  • Insurance Coordinator /Office Manager

Degrees

  • Master of Arts
  • Bachelor of Arts

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