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Professional Summary
Professional experienced in problem and resource management. Demonstrated ability to communicate effectively with customers, co-workers, and senior management. Extensive experience managing multiple projects and ensuring that deliverables are met on schedule.
Authorized to work in the US for any employer
Skills
Electronic health records
Supplies ordering
Bookkeeping
Practice management
Staff Management
Profit improvements
Accreditation coordination
Seasoned in medical clinical procedures
Work History
01/2018 to CurrentPractice ManagerCvs Group Plc | Rochester, NY,
Human Resources; employee records/attendance, employee benefits.
Create/Manage schedule of doctors rotations.
Manage Electronic Health Record system to ensure complete records.
Manage and submit payroll for all employees.
Credential doctors and NP with nursing homes.
Renew licenses for all clinical staff.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
Developed policies and procedures for effective practice management.
Consulted with healthcare professionals on business decisions.
Ordered all office supplies and kept check on inventory levels.
Trained interns and newly hired team members on office procedures and computer system
Provided supervision and management to team of 3 doctors, 2 Nurse Practitioners and support personnel
Developed and maintained electronic record management systems to analyze and process data
Communicated closely with patients, ensuring medical information was kept private
Developed close working relationships with front office and back office staff
Addressed and remedied all patient or team member issues
Ordered all office supplies and kept check on inventory levels
Consulted with healthcare professionals on business decisions
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
07/2017 to 01/2018Medical Office ManagerMedical Office (Age Management & Integrative, Regenerative, And Functional Medicine) | Miami, FL,
Managed 3 employees with various personalities and from different cultures for-physician practice
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising employees
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
Consulted with healthcare professionals on business decisions
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
06/2015 to 06/2017Insurance Coordinator /Office ManagerSerenity House Counseling Services,Inc | City, STATE,
Pursue and establish contracted agreements with HMO and PPO plans and utilize CAQH network for management of provider networks.
Monitor and maintain inventory of office supplies.
Human Resources; employee records/attendance, employee benefits, TB tests and intern records.
Maintain website/social media content.
Assist in public relations or community functions.
Coordinate holiday donations from local charities.
Pick up local donations and solicit new donations from local organizations.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
Consulted with healthcare professionals on business decisions
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
Developed close working relationships with front office and back office staff
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Education
Expected in 05/2012Master of Arts | CounselingConcordia University Chicago, River Forest, ILGPA:
Expected in 05/2009Bachelor of Arts | Organizational ManagementConcordia University Chicago, River Forest, ILGPA:
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