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Practice Manager Resume Example

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PRACTICE MANAGER
Professional Summary

Knowledgeable Practice Manager offering more than twenty years' experience working for several well-known pediatric, behavioral, and cosmetic providers. Well-versed in referral management, staff retention, and handling electronic health records.

Skills
  • Electronic health records
  • Referral Management
  • Medical Personnel Recruitment
  • Scheduling
  • Staff Management
  • Policies and Procedures
  • Insurance Knowledge
  • Strategic Planning
  • Workflow planning
  • Hiring and recruitment
  • Training and development
  • Profit improvements
  • Multidisciplinary team collaboration
  • File and record management
  • Policy and Procedure Development
  • Budgeting
  • HIPAA Compliance
  • HIPAA Regulations
  • Client Consulting
  • Practice Management
  • Supplies ordering
  • Marketing
  • Relationship building and retention
  • Training and mentoring
  • Seasoned in medical clinical procedures
  • Project oversight
Work History
Practice Manager05/2020 to Current
Carolina Laser And Cosmetic Center – Winston-Salm, NC
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Consulted with healthcare professionals on business decisions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Recommended ways to reduce overhead and costs, effectively saving practice a thousand dollars a month.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Assisted with regulatory issues such as compliance.
  • Managed ten employees with various personalities and from different cultures for small two physician practice.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Ordered all office supplies and kept check on inventory levels.
  • Handled job duties for staff members which were unavailable or out of office.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Senior Practice Manager08/2017 to 04/2020
Alternative Behavior Strategies – Concord, NC
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Produced monthly financial reports like budget and credit card reconciliation reports.
  • Supervised team of two hundred behavior technicians and ten administration staff.
  • Collaborated with regional director to maintain daily operations.
  • Developed and updated policiesand procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Organized and facilitated ten department meetings weekly, discussing current census, referrals and discharges, and resolution of any issues.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
  • Direct day-to-day administrative and operational functions for three Applied Behavioral Analysis Clinics and three psychology clinics, providing guidance and leadership to over two hundred employees and worked with eight other departments to make work flows better.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Communicated with patients, ensuring that medical information was kept private.
Team Lead02/1999 to 08/2017
Atrium Health – Concord, NC
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Assigned daily employee tasks and monitored activity and completion.
  • Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Worked with team members to improve performance and implement training updates.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained team on all aspects of operating procedures and company services.
  • Held meetings with employees to evaluate performance and make plans for improvement.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Education
High School Diploma06/1993Indian Land High School- Indian Land, SC
Associate of Science: Medical Office Administration06/2016Rowan Cabarrus Community College- Concord, NC
Bachelor of Science: Healthcare AdministrationExpected in 08/2020University of Phoenix- Phoenix, AZ
Affiliations

Sigma Alpha Pi

Phi Theta Kappa

National Society of Leadership and Success

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Resume Overview

Companies Worked For:

  • Carolina Laser And Cosmetic Center
  • Alternative Behavior Strategies
  • Atrium Health

School Attended

  • Indian Land High School
  • Rowan Cabarrus Community College
  • University of Phoenix

Job Titles Held:

  • Practice Manager
  • Senior Practice Manager
  • Team Lead

Degrees

  • High School Diploma 06/1993
    Associate of Science : Medical Office Administration 06/2016
    Bachelor of Science : Healthcare Administration Expected in 08/2020

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