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practice manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking, passionate and empathetic to client, patient and staff needs. Strong organizational skills, ease with multitasking.

Skills
  • File and Records Management
  • Customer Satisfaction
  • Policy and Program Development
  • Employee Training Program
  • Managing Practice Operations
  • Employee Recruitment and Hiring
  • Service Rates Establishment
  • Referral Management
  • Employee Work Scheduling
  • Electronic Health Records
  • Employee Performance Evaluations
  • Hospital Standards
  • Operational Efficiency
  • Corrective Actions
  • Regulatory and Statutory Compliance
  • Patient Care Assessment
  • Biweekly Payroll Processing
  • Status Updates
  • Practice Support
  • Compliance Advisory
  • Instructional Material Development
  • Code Compliance
  • Administrative Staff Supervision
  • Human Resource Management
  • Clinical Staff Management
  • Resource Monitoring
  • Managing Employee Relations
  • Managing Reception
  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Managing Terminations
  • Administration and Reporting
  • Staff Management
  • Managing Cash Register
  • Scheduling and Coordinating
  • Overseeing Employees
  • Job Assignments
  • Supplier Relations
  • Managing Files and Records
  • Managing Appointments
  • Managing Routines
  • Reconciling Cash Drawers
  • Accounts Payable and Receivable
  • Managing Multiple Tasks
  • Social Media Platforms
  • Illness and Injury Detection
  • Animal Welfare
  • Animal Training
  • Medicine Administration
  • Critical Thinking
  • Animal Quarters Maintenance
  • Food Supplement Preparation
  • Pet Owner Advisory
  • Animal Examinations
  • Breeding Habits Explanation
  • Treatment Documentation
  • Weight Charting
  • Animal Grooming
  • Physical Condition Monitoring
  • Equipment Disinfection
  • Information Collection and Recording
  • Pet Feeding and Care
  • Facility Laundry and Cleaning
  • Animal Observations
  • Medication Regimens
  • Compassionate Care
  • Pet Waste Removal
  • Treatment Options
  • Reading Comprehension
  • Dietary Needs
  • Complex Problem-Solving
  • Dietary Recommendations
  • Disease Control
  • Product Inventories
  • Dietary Supplements
  • Treatment Administration
  • Pet Food and Supply Sales
  • Materials Ordering
  • Problem Identification
  • Supply Maintenance
  • Policy and Procedure Explanations
  • Supply Unloading and Storage
  • Customer Communication
  • First Aid and Immunizations
  • Grooming Area Sanitation
  • Environmental Conditions
  • Coat Care
  • Customer Service
  • Teamwork and Collaboration
  • Active Listening
  • Proper Animal Restraining
  • Nail Trimming
  • Wound Care
  • Nail Polish Application
  • Client Relationships
  • Fur Clipping and Cutting
  • Undercoat Removal
  • Appointment Scheduling
  • Housekeeping Duties
  • Paw Pad Care
  • Phone and Email Etiquette
  • Dog Behavior
  • Feline Behavior Insight
  • Health and Wellbeing
  • Tick Removal
  • Daily Logs
  • Feline Anatomy Knowledge
  • Hair Mat Removal
  • Kennel Cleaning and Sanitation
  • Erratic Behavior Tolerance
  • Ear Care
  • Special Orders
  • Vaccination Administration
  • Basic Animal Care
  • Social Perceptiveness
  • Human and Animal Safety
  • Animal Interaction
  • Workflow Processes
Work History
Practice Manager, 07/2018 to 10/2022
 Lehigh Valley Hospital & Health – Scranton, PA,
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed close working relationships with front office and back office staff.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Assessed processes and procedures, complying with OSHA regulations.

Light bookkeeping, empathic to both client and patient needs, advised clients on doctor’s recommendations, scheduling, referrals, staffing, inventory, purchasing, filling medications, advising clients on medications, social media and website maintenance
Supervisor, 01/2007 to 07/2018
 Infosys – Lone Tree, CO,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Data entry, maintaining client records, including sending records for referrals or transferring clients, inner state health certificates, advised clients on vaccines and their benefits, pet restraint, advising clients on doctor recommendations, helping clients say “goodbye to their pets” assisting the doctor, filling medications, advising clients on medications, calling prescriptions into pharmacies, maintaining our online pharmacies
Owner/Operator, 08/1999 to 07/2005
 Lineage Logistics – Kearny, NJ,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Owner/Operator, 04/2004 to 03/2005
 Lineage Logistics – Lithia Springs, GA,
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Diploma: , Expected in to Lassiter High School - Marietta, GA
 GPA:

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Resume Overview

School Attended

  • Lassiter High School

Job Titles Held:

  • Practice Manager
  • Supervisor
  • Owner/Operator
  • Owner/Operator

Degrees

  • Diploma

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