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Practice Manager Resume Example

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PRACTICE MANAGER
Skills
  • Healthcare Management/Leadership
  • Analytical Thinking & Problem Solving
  • Team & Individual Development
  • Written & Verbal Communication
  • Electronic Medical Records (EHR/EMR)
  • Clinical Supervision
  • OSHA/HIPAA Compliance
  • Experience working with SOPs, CLIA, FDA regulatory systems
  • Credentialing
  • Billing
  • Budget
  • Call center
  • Human resources
  • Leadership
  • Mentoring
  • Problem Solving
  • Supervision
  • Policy and procedure development
  • Payroll administration
  • Workflow management
  • Hiring medical personnel
  • Budget oversight
  • Employee retention strategies
  • Patient relations
  • Schedule management
  • Patient safety
  • Donor Tech ARC
Education and Training
07/2011
Master Aesthetician Certificate - Master Aesthetician
American Spirit InstituteCity
2010
Aesthetician Certification
American Spirit InstituteCity, State
05/2011
Spa Management Certification - Spa Management
Americabn Spirit InstitutionCity
1985
Medical Administrative Assisting Certification - Clinical/Administrative Assisting
National Career CollegeCity
06/2002
Birthing Doula Certificate - Birthing Doula
Doulas of North AmericaCity
Summary

MEDICAL MANAGEMENT PROFESSIONAL SUMMARY Passionate and energetic team builder with more than 20 years experience in patient care, medical office administration and management across many specialties and a variety of diverse geographical locations as the spouse of a Navy veteran. Highly organized and detail-oriented with outstanding verbal and written communication skills. Excels at leading all medical office functions in a fast-paced work environment to include coordination of patient flow, staff scheduling, staff development, human resources, problem solving, clinical supervision, budgeting, billing, and customer service. Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members. Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.

Experience
Practice ManagerCompany Name | City, State05/2017 - 06/2019
  • Led a diverse team of more than 30 employees across four office locations providing cutting-edge cosmetic and dermatological procedures and care.
  • Performed HR functions for the office, including interviewing, hiring, mentoring and disciplining employees when needed.
  • Established employee schedules and managed training to ensure compliance with state and federal regulations Managed the transition from ZipChart to Modernizing Medicine, a new Electronic Medical Records and Practice Management system to improve efficiency of the office and increase billing reimbursements.
  • Coordinated the planning, construction, staffing and initial opening of a new office location, expanding HDC's footprint as the largest dermatology provider on Oahu.
  • Performed insurance credentialing for six providers.
  • Established office MIPS tracking metrics to ensure compliance with Medicare standards.
  • Managed billing department to ensure patients and insurance companies were appropriately billed and timely collection of payments was made.
  • Implemented patient notification system and developed call center protocols to improve patient communication and customer satisfaction.
Practice AdministratorCompany Name | City, State09/2015 - 02/2017
  • Developed 12 staff members to perform as a highly performing, patient-oriented team.
  • Performed all HR functions of the office to include employee hiring, education and payroll preparation.
  • Maintained equipment inventory, including procurement and maintenance of procedural equipment.
  • Performed staff and provider training on regulations and office procedures.
  • Verified billing submissions and coordinated with billing service to ensure maximum reimbursement.
Lead Medical AssistantCompany Name | City, State11/2010 - 05/2012
  • Performed patient care duties including greeting and rooming patients, taking patient vitals, conducting suitability assessments for aggressive cosmetic procedures, sterile surgical setup, procedure preparation, procedure assistance, suture removal and patient education.
  • Scheduled post-procedural care and patient wellness follow-ups.
  • Inventoried and requisitioned medical supplies necessary for medical practice functionality.
  • Insured completed chart documentation for physicians and PA's.
  • Maintained the skin cancer log to ensure proper follow-up care.
Practice ManagerCompany Name | City, State02/2007 - 12/2008
  • Led a team of 22 staff while overseeing daily medical office operations of a growing, five- provider women's healthcare practice.
  • Performed interviews, hiring and staff training.
  • Performed all local human resource office functions.
  • Introduced Essure Tubal Occlusion and Her Option endometrial ablation to the practice.
  • Evaluated cutting-edge office procedures and equipment for feasibility and profitability.
Additional Information
  • Experienced in: Dermatology/Cosmetic Surgery, Family Practice, Urology, Internal Medicine, Infectious Disease and worked as a Donor Tech with the American Red Cross. I also worked as a Birthing Doula serving the patients at Women's Health Specialists.
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Resume Overview

School Attended

  • American Spirit Institute
  • Americabn Spirit Institution
  • National Career College
  • Doulas of North America

Job Titles Held:

  • Practice Manager
  • Practice Administrator
  • Lead Medical Assistant

Degrees

  • Master Aesthetician Certificate - Master Aesthetician
    Aesthetician Certification
    Spa Management Certification - Spa Management
    Medical Administrative Assisting Certification - Clinical/Administrative Assisting
    Birthing Doula Certificate - Birthing Doula

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