Practice Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Reliable Practice Manager offering over 25 years of experience working in busy, customer-driven environments.
Skills
HIPAA and OSHA Regulations
Policy and Procedure Development
Workflow Management
Epic Systems
Financial Operations Oversight
Decision Making
Operating Plans Development
Employee Training Program
Financial Reporting Coordination
Operational Records Maintenance
Policy and Program Development
Interdepartmental Functions Coordination
Critical Thinking
Medical Condition Coding Software
Budget Planning
Employee Performance Evaluations
Data Analysis
Time Management
Risk Management
Expenditure Authorization
Employee Recruitment and Hiring
Employee Supervision
Verbal and Written Communication
Budget Development
In-Service Programs
Employee Work Scheduling
Payroll Administration
Performance Metrics
New Hire Training
Resource Management
Managing Files and Records
Mentoring and Coaching
Budget Oversight
Managing Medical Practices
Insurance Referral Facilitation
Hiring Medical Personnel
Experience
Practice Manager, 08/2001 - 04/2022 Memorial Healthcare – Okemos, MI,
Cultivated close working relationships with the entire staff, including New Providers, Medical Assistants, Front Desk Receptionists and Nurse and Social Worker.
Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Ordered supplies needed and kept tabs on inventory levels.
Created and maintained electronic record management (EMR) systems to store data and develop reports.
Consulted with clinicians to develop business strategy.
Oversaw [Number] assistants, technicians and office administrators.
Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Created and implemented policies and procedures for effective practice management.
Mentored and coached interns and newly hired team members on office procedures and computer systems.
Complied with OSHA and HIPAA regulations.
Motivated staff by offering direction and providing constructive feedback.
Checked entire office and waiting areas regularly to provide clean and organized surroundings.M
Developed and implemented policies and procedures for Medical facility.
Communicated with patients with compassion while keeping medical information private.
Assisted with development of regulatory compliance systems.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Explained policies, procedures and services to patients.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Recruited, hired and trained new medical and facility staff.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Maintained communication and transparency with governing boards, department heads and medical staff.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Directed, supervised and evaluated medical, clerical or maintenance personnel.
Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Maintained records management system to process personnel information and produce reports.
Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Maintained awareness of government regulations, health insurance changes and financing options.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Office Manager, 1997 - 2001 Guru – Philadelphia, PA,
Used judgment and initiative in handling confidential matters and requests.
Administered payroll and maintained proper documentation of employee personnel.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Interpreted and communicated work procedures and company policies to staff.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Managed office budget to handle inventory, postage and vendor services.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Reviewed files and records to obtain information and respond to requests.
Coded and entered daily invoices with in-house accounting software.
Managed office inventory and placed new supply orders.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed, scheduled and coordinated office functions and activities for employees.
Implemented and maintained company protocols to facilitate smooth daily activities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Analyzed business performance data and forecasted business results for upper management.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer inquiries and complaints requiring management-level escalation.
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed completed work to verify consistency, quality and conformance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Office Manager , 1990 - 1997 Guru – San Francisco, CA,
Administered payroll and maintained proper documentation of employee personnel.
Managed office budget to handle inventory, postage and vendor services.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Interpreted and communicated work procedures and company policies to staff.
Monitored payments due from clients and promptly contacted clients with past due payments.
Automated office operations for managing client correspondence, payment schedules and data communications.
Used judgment and initiative in handling confidential matters and requests.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reviewed files and records to obtain information and respond to requests.
Coded and entered daily invoices with in-house accounting software.
Managed office inventory and placed new supply orders.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Implemented and maintained company protocols to facilitate smooth daily activities.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Evaluated individual and team business performance and identified opportunities for improvement.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Delegated work to staff, setting priorities and goals.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education and Training
High School Diploma: , Expected in 02/1957 - South Adams High School - New Philadelphia, PA, GPA:
: Early Childhood Education, Expected in - Temple University - New Philadelphia, PA, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
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