Practice Manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Knowledgeable Medical Practice Manager committed to fostering great relationships with patients and staff members. Ready for a new position involved in supporting patients and ensuring quality care. Demonstrated track record in complex healthcare organizations providing visionary leadership and strategic direction. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating motivating multi-disciplinary teams. Key competencies include clinical operations, physician relations and building collaborative teams

  • Word
  • Excel
  • PowerPoint
  • Email
  • ECW
  • Coaching
  • Budget Oversight
  • Epic Systems
  • AllScripts
  • Centricity
  • Operational Records Maintenance
  • HIPAA and OSHA Regulations
  • Critical Thinking
  • Decision Making
  • Managing Medical Practices
  • Client Consulting
  • Employee Performance Evaluations
01/2020 to Current
Practice Manager Kool Smiles West Hattiesburg, MS,
  • Support entire practice's staff, which boosted efficiency and improved overall process flow.
  • Created and implemented policies and procedures for effective practice management.
  • Coordinate financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Monitors clinic performance to ensure that provider schedules are optimized and that clinics are maximizing visit opportunities for patients. Monitors performance reports ensuring Return Office Visits (ROV) and MCAWV are booked prior to patient leaving.
  • Monitors provider E&M coding and encounter closures to ensure that claims are billed in a timely manner. Works with providers as necessary to achieve an appropriate encounter complexity and provide appropriate coaching as needed achieving a goal of 95% efficiency rate on the monthly reviews.
  • Monitor clinic quality metrics and works with clinic managers to maximize the use of documentation in the medical record of all key quality metrics. Obtain 80% on required Medicare Annual Wellness visits and Return Office Visits (ROV) for all chronic patients with goal of reaching an overall star rating of >3.0 for the calendar year.
  • Consult with clinicians to develop business strategy.
04/2017 to 10/2022
Case Manager University Of California Irvine, CA,
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Reevaluate patient's response to therapy as necessary by performing follow up calls with the patient and/or physician.
  • Assess patients in regard to adherence, barriers to using identified therapy, what to expect with treatment and how to use medication correctly including storage requirements.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Formed expanded support network with members of clients' immediate community to foster social life.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
11/2017 to 11/2019
Clinic Team Leader Pacific Medical Centers Clarkston, WA,
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Conduct chart reviews for HEDIS medical record data abstraction using Electronic Medical Records
  • Identified and educated providers and staff on missing elements in chart documentation
  • Meeting and maintaining quality requirement of 98% review accuracy
  • Linked clients to needed community resources in mental, education, financial, legal health and more
  • Collaborate with treatment teams to ensure compliance and work toward improved client success Completed detailed and efficient assessments of each patient to support development of multidisciplinary treatment plans.
  • Conduct training for sites on health and wellness programs.
  • Develop health & wellness specific action plans and curriculum.
  • Coordinate Health and Wellness events.
  • Tracked, organized and counted clinic stock and supplies.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Oversight responsibility for teams completion of all patient packets and testing procedures before deadline
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
11/2011 to 02/2017
Clinical Nurse Supervisor Addabbo Family Health Center City, STATE,
  • Provided strong leadership and guidance to nurses.
  • Mentored and coached nursing staff, listening to concerns and providing counsel.
  • Collaborated with department managers to correct problems and improve services.
  • Established rapport with medical and clinical staff and administration.
  • Supervised daily nursing activities and general operations while delivering exceptional care and building solid nursing teams for
  • Delegated clinical and managerial responsibilities to staff.
  • Maintained quality care systems, standards and HIPAA confidentiality.
  • Collaborated with management teams in order to implement and evaluate programs and services.
  • Educated patients about treatment care plans.
Education and Training
Expected in 12/2020
Bachelor of Science: Health Science
Grand Canyon University - Phoenix, AZ,
  • Dean's List Honoree
  • 3.68 GPA
  • National Society of Collegiate Scholars Member
  • Persistence Scholarship Recipient
  • UnitedHealth Group Educational Alliance Scholarship Recipient
Expected in 08/2011
Licensed Practical Nurse:
NYC DOE Practical Nursing Program - New York, NY,
  • GPA: 3.95
Additional Information
  • LICENSURE: , Compact LPN License # 098796

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Resume Overview

School Attended

  • Grand Canyon University
  • NYC DOE Practical Nursing Program

Job Titles Held:

  • Practice Manager
  • Case Manager
  • Clinic Team Leader
  • Clinical Nurse Supervisor


  • Bachelor of Science
  • Licensed Practical Nurse

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