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Practice Manager Resume Example

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PRACTICE MANAGER
Professional Summary
An assertive and results-driven professional with over 14 years of progressive experience ranging from a small private clinical setting to a large academic integrated healthcare system while possessing a strong work ethic, personal and professional integrity, is goal oriented, and exudes a take-charge attitude within a team oriented environment.
Education and Training
05/09
BA: PsychologyUniversity of North Carolina － Chapel Hill, NCPsychology
05/07
Wake Technical Community College － Raleigh, NCTransfer Program
Skill Highlights
  • Staffing management ability
  • Personal and professional integrity
  • Proven patience and self-discipline
  • Sound decision making
  • Staff training and development
  • Financial aptitude
Certifications
Medical Terminology I, II
QuickBooks Pro
Professional Experience
04/2016 to 12/2016
Practice ManagerAFC Doctors Express Urgent Care － Cary, NC
  • Handled patient inquiries regarding insurance, billing and complaints.
  • Successfully billed worker's compensation claims, occupational medicine claims and fee for service.
  • Processed/balanced all daily charges and claims.
  • Interacted daily with outside billing department.
  • Responsible for daily deposits and cash flow.
  • Created and maintained information regarding insurance changes.
  • Successfully managed all clinical and administrative staff.
  • Maintained training records for all staff.
  • Trained all administrative staff.
  • Maintained clean working environment; identified any non-working equipment.
01/2016 to 04/2016
Customer Service RepresentativeAFC Doctors Express Urgent Care － Cary, NC
  • Greeted patients upon entering facility.    
  • Registered and discharged patients; gave informational paperwork reference diagnosis.   
  • Verified insurance for each patient.
  • Verified day sheet balanced at end of shift.
  • Released medical records upon receiving appropriate documents.
  • Maintained a clean work environment in all areas of practice.
  • Marketed the area in order to educate businesses in all services we offered. 
12/2015 to Current
Server/BartenderMy Way Tavern － Holly Springs, NC
  • Greeting customers as soon as they come into the restaurant; introducing myself.
  • Taking orders; maintaining clean working environment; keeping areas stocked.
  • Making sure meals are prepared correctly prior to delivering to customers.
  • Collecting payment for meals upon confirming a positive experience.
08/2015 to 11/2015
Receptionist/HR AssistantPolyzen, Inc － Apex, NC
  • Answered/directed phone calls, greeted guests, customers and vendors.
  • Maintained corporate calendar for Executives and other staff on management team.
  • Arranged travel schedules for Executive team; flight, hotel and car rentals.
  • Coordinated special events which varied on a scale from small to large while specific budget criteria was maintained.
  • Maintained office and coffee supply budget.
  • Facilitated lunch for meetings.
  • Assisted HR manager with various needed duties.
05/2015 to 10/2015
Designer/Sales RepresentativeClosets by Design － Raleigh, NC
  • Traveled to scheduled sales appointments. 
  • Built trustful rapport with clients.
  • Designed closets, garages, laundry rooms and pantries.
  • Appropriate time management with all clients.
  • Complied with all corporate sales reporting requirements.
04/2015 to 01/2016
Banquet Server/BartenderPrestonwood Country Club － Cary, NC
  • Greeted members and their guests within a timely fashion while giving introductions of staff.
  • Made sure members were well taken care of during their event and tables were cleared at all times.
  • Reset all banquet rooms once the event was over in order to prepare for upcoming events; made sure all tables, chairs, linens, settings were in place, etc.
03/2015 to 05/2015
Sales RepresentativeLuxury Bath & Kitchens/HomeCraft Windows － Raleigh, NC
  • Responsible for running sales leads.
  • Completed necessary contracts and reports for each sale made.
  • Canvased particular areas in order to set up sales leads.
  • Trained and managed a team of canvassers.
08/2014 to 03/2015
Sales Representative LeaderLEI Home Improvements － Raleigh, NC
  • Lead my team to success each month by exceeding weekly and monthly sales goals.
  • Completed weekly/monthly executive summary reporting for team analysis.
  • Completed daily goal analyses for my team in order to gain knowledge for setting each team members goals.
  • Lead training classes for new marketing representatives.
  • Meticulously processed each sale prior to sending it to corporate office.
  • Researched areas for the team to perform direct marketing.
  • Made confirmation phone calls for next day sales appointments.
  • Demonstrated success in persuasion, influence and negotiation skills.
  • Corporate Sales Representative for the month of December in all nine cities.
05/2014 to 07/2014
Marketing RepresentativeLEI Home Improvements － Raleigh, NC
  • Built rapport with clients door to door while setting up appointments.
  • Researched target areas for direct marketing.
  • Entered leads for sales representatives into Grovesite.
  • Corporate Marketing Representative for the month of June in all nine cities.
04/2013 to 03/2014
Administrative AssistantThe Skin Institute － Apex, NC
  • Performed administrative and office support activities for multiple administrators.
  • Prioritized and addressed particular problems or issues with patients as they came in or called.
  • Verified in-network insurance while following up with patients, explaining their benefits and providing top tier customer support.
  • Streamlined products for ease of purchasing, tracking and monthly inventory.
  • Created, prioritized and implemented productivity measures to assist with increasing efficiency.
  • Responsible for educating and training all new front desk employees on opening/closing procedures, MSpa, EMA, DemandForce and any other procedures.
  • Patient registration, check-in/check-out, collected co-payments and payments for product sales and appropriately scheduled appointments.
11/2012 to 04/2013
Patient Care CoordinatorPolley Clinic of Dermatology － Smithfield, NC
  • Scheduled new patient and follow up appointments using IMS.
  • Verified insurance eligibility prior to and during appointments.
  • Explained office policies to patients and obtained their consent for treatment.
  • Obtained Carolina Access authorization from other providers prior to Medicaid patients being seen.
  • Coordinated education conferences with pharmaceutical representatives.
  • Collected co-payments and deductible amounts for services rendered.
  • Performed end of day reconciliation for daily deposits and checklist.
07/2012 to 10/2012
Patient Account Representative (contract position)Cary Cardiology － Cary, NC
  • Patient registration and scheduling in GE Centricity.
  • Verified insurance eligibility prior to and during appointments.
  • Obtained consents and digitally entered them into patient charts using SafeScribe.
  • Collected co-payments for services rendered and performed end of day reconciliation for daily deposits.
02/2011 to 07/2012
Administrative Assistant/UR CoordinatorSouthLight, Inc. － Fuquay-Varina, NC
  • Created and maintained client medical charts; service notes, medical history, lab reports, residential notes, etc.
  • Created schedule for psychiatrist and assisted her in preparing for appointments when she was on-site.
  • Submitted all paperwork for authorization and reauthorizations in ProviderConnect and CareLink for Medicaid clients.
  • Created new clients in system.
  • Responsible for the accountability and maintenance of petty cash.
06/2009 to 02/2011
Administrative Support SpecialistUniversity of North Carolina － Chapel Hill, NC
  • Processed individual student and commercial insurance payments.
  • Managed multi-line phone system.
  • Ordered office supplies for Over the Counter (OTC) Pharmacy as needed.
  • Maintained neat and orderly work area, as well as, stocking shelves in the OTC.
  • Tracked inventory once a year.
  • Used Point-of-Sale program for items purchased from OTC; payments processed in eClinicalWorks.
07/2000 to 01/2010
Administrative Assistant /Office ManagerCary Area EMS － Cary, NC
  • Accounts payable and receivable in QuickBooks Pro; filed Motor Fuels tax.
  • Supported senior-level management and supervised other support staff.
  • Interacted with community regarding problems or issues, prioritized and addressed them promptly.
  • Independently managed office supply line item within fiscal budget.
  • Coordinated and negotiated with vendors regarding supplies and/or services needed.
  • Reorganized offices and created new filing system for my office and Chief's office.
  • Assisted with outreach programs and coordinated special events for the community.
  • Provided support services to the Convalescent vehicle which included scheduling of calls and personnel.
  • Assisted Chief in maintenance of personnel, worker's compensation and other insurance files/records.
  • Took minutes for Board of Directors each month.
  • Fielded questions during annual county financial audit; independently prepared for financial auditor once reports were submitted to the Chief.
  • Responsible for the accountability and maintenance of petty cash.
Skills
  • Able to motivate and unite people in a common effort to obtain company objectives. 
  • Strong decision making characteristics in order to thrive in either a centralized or decentralized environment.
  • Able to interact positively with employees, customers, communities, and public officials.
  • Have an exceptional phone demeanor. 
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Resume Overview

Companies Worked For:

  • AFC Doctors Express Urgent Care
  • My Way Tavern
  • Polyzen, Inc
  • Closets by Design
  • Prestonwood Country Club
  • Luxury Bath & Kitchens/HomeCraft Windows
  • LEI Home Improvements
  • The Skin Institute
  • Polley Clinic of Dermatology
  • Cary Cardiology
  • SouthLight, Inc.
  • University of North Carolina
  • Cary Area EMS

School Attended

  • University of North Carolina
  • Wake Technical Community College

Job Titles Held:

  • Practice Manager
  • Customer Service Representative
  • Server/Bartender
  • Receptionist/HR Assistant
  • Designer/Sales Representative
  • Banquet Server/Bartender
  • Sales Representative
  • Sales Representative Leader
  • Marketing Representative
  • Administrative Assistant
  • Patient Care Coordinator
  • Patient Account Representative (contract position)
  • Administrative Assistant/UR Coordinator
  • Administrative Support Specialist
  • Administrative Assistant /Office Manager

Degrees

  • BA : Psychology

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