Practice Manager Resume Example
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PRACTICE MANAGER
Professional Summary
An assertive and results-driven professional with over 14 years of progressive experience ranging from a small private clinical setting to a large academic integrated healthcare system while possessing a strong work ethic, personal and professional integrity, is goal oriented, and exudes a take-charge attitude within a team oriented environment.
Education and Training
05/09
BA: PsychologyUniversity of North Carolina － City, StatePsychology
05/07
Wake Technical Community College － City, StateTransfer Program
Skill Highlights
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Certifications
Medical Terminology I, II
QuickBooks Pro
Professional Experience
04/2016 to 12/2016
Practice ManagerYavapai Regional Medical Center － Sedona , AZ
- Handled patient inquiries regarding insurance, billing and complaints.
- Successfully billed worker's compensation claims, occupational medicine claims and fee for service.
- Processed/balanced all daily charges and claims.
- Interacted daily with outside billing department.
- Responsible for daily deposits and cash flow.
- Created and maintained information regarding insurance changes.
- Successfully managed all clinical and administrative staff.
- Maintained training records for all staff.
- Trained all administrative staff.
- Maintained clean working environment; identified any non-working equipment.
01/2016 to 04/2016
Customer Service RepresentativeC.H. Robinson Worldwide, Inc. － Ridgeland , MS
- Greeted patients upon entering facility.
- Registered and discharged patients; gave informational paperwork reference diagnosis.
- Verified insurance for each patient.
- Verified day sheet balanced at end of shift.
- Released medical records upon receiving appropriate documents.
- Maintained a clean work environment in all areas of practice.
- Marketed
the area in order to educate businesses in all services we offered.
12/2015 to Current
Server/BartenderAlaska Denali Travel － Talkeetna , AK
- Greeting customers as soon as they come into the restaurant; introducing myself.
- Taking orders; maintaining clean working environment; keeping areas stocked.
- Making sure meals are prepared correctly prior to delivering to customers.
- Collecting payment for meals upon confirming a positive experience.
08/2015 to 11/2015
Receptionist/HR AssistantOppenheimer & Co － Fishkill , NY
- Answered/directed phone calls, greeted guests, customers and vendors.
- Maintained corporate calendar for Executives and other staff on management team.
- Arranged travel schedules for Executive team; flight, hotel and car rentals.
- Coordinated special events which varied on a scale from small to large while specific budget criteria was maintained.
- Maintained office and coffee supply budget.
- Facilitated lunch for meetings.
- Assisted HR manager with various needed duties.
05/2015 to 10/2015
Designer/Sales RepresentativePala Mesa Resort Careers － Fallbrook , CA
- Traveled to scheduled sales appointments.
- Built trustful rapport with clients.
- Designed closets, garages, laundry rooms and pantries.
- Appropriate time management with all clients.
- Complied with all corporate sales reporting requirements.
04/2015 to 01/2016
Banquet Server/BartenderWolverine Solutions Group － Detroit , MI
- Greeted members and their guests within a timely fashion while giving introductions of staff.
- Made sure members were well taken care of during their event and tables were cleared at all times.
- Reset all banquet rooms once the event was over in order to prepare for upcoming events; made sure all tables, chairs, linens, settings were in place, etc.
03/2015 to 05/2015
Sales RepresentativeChenega Corporation － Fort Greely , AK
- Responsible for running sales leads.
- Completed necessary contracts and reports for each sale made.
- Canvased particular areas in order to set up sales leads.
- Trained and managed a team of canvassers.
08/2014 to 03/2015
Sales Representative LeaderRadial Commerce, Inc － Romeoville , IL
- Lead my team to success each month by exceeding weekly and monthly sales goals.
- Completed weekly/monthly executive summary reporting for team analysis.
- Completed daily goal analyses for my team in order to gain knowledge for setting each team members goals.
- Lead training classes for new marketing representatives.
- Meticulously processed each sale prior to sending it to corporate office.
- Researched areas for the team to perform direct marketing.
- Made confirmation phone calls for next day sales appointments.
- Demonstrated success in persuasion, influence and negotiation skills.
- Corporate Sales Representative for the month of December in all nine cities.
05/2014 to 07/2014
Marketing RepresentativeGrand View Hospital － Quakertown , PA
- Built rapport with clients door to door while setting up appointments.
- Researched target areas for direct marketing.
- Entered leads for sales representatives into Grovesite.
- Corporate Marketing Representative for the month of June in all nine cities.
04/2013 to 03/2014
Administrative AssistantRasmussen College － Ocala , FL
- Performed administrative and office support activities for multiple administrators.
- Prioritized and addressed particular problems or issues with patients as they came in or called.
- Verified in-network insurance while following up with patients, explaining their benefits and providing top tier customer support.
- Streamlined products for ease of purchasing, tracking and monthly inventory.
- Created, prioritized and implemented productivity measures to assist with increasing efficiency.
- Responsible for educating and training all new front desk employees on opening/closing procedures, MSpa, EMA, DemandForce and any other procedures.
- Patient registration, check-in/check-out, collected co-payments and payments for product sales and appropriately scheduled appointments.
11/2012 to 04/2013
Patient Care CoordinatorPolley Clinic Of Dermatology － City , STATE
- Scheduled new patient and follow up appointments using IMS.
- Verified insurance eligibility prior to and during appointments.
- Explained office policies to patients and obtained their consent for treatment.
- Obtained Carolina Access authorization from other providers prior to Medicaid patients being seen.
- Coordinated education conferences with pharmaceutical representatives.
- Collected co-payments and deductible amounts for services rendered.
- Performed end of day reconciliation for daily deposits and checklist.
07/2012 to 10/2012
Patient Account Representative (contract position)Cary Cardiology － City , STATE
- Patient registration and scheduling in GE Centricity.
- Verified insurance eligibility prior to and during appointments.
- Obtained consents and digitally entered them into patient charts using SafeScribe.
- Collected co-payments for services rendered and performed end of day reconciliation for daily deposits.
02/2011 to 07/2012
Administrative Assistant/UR CoordinatorSouthLight, Inc. － City , STATE
- Created and maintained client medical charts; service notes, medical history, lab reports, residential notes, etc.
- Created schedule for psychiatrist and assisted her in preparing for appointments when she was on-site.
- Submitted all paperwork for authorization and reauthorizations in ProviderConnect and CareLink for Medicaid clients.
- Created new clients in system.
- Responsible for the accountability and maintenance of petty cash.
06/2009 to 02/2011
Administrative Support SpecialistUniversity Of North Carolina － City , STATE
- Processed individual student and commercial insurance payments.
- Managed multi-line phone system.
- Ordered office supplies for Over the Counter (OTC) Pharmacy as needed.
- Maintained neat and orderly work area, as well as, stocking shelves in the OTC.
- Tracked inventory once a year.
- Used Point-of-Sale program for items purchased from OTC; payments processed in eClinicalWorks.
07/2000 to 01/2010
Administrative Assistant /Office ManagerCary Area EMS － City , STATE
- Accounts payable and receivable in QuickBooks Pro; filed Motor Fuels tax.
- Supported senior-level management and supervised other support staff.
- Interacted with community regarding problems or issues, prioritized and addressed them promptly.
- Independently managed office supply line item within fiscal budget.
- Coordinated and negotiated with vendors regarding supplies and/or services needed.
- Reorganized offices and created new filing system for my office and Chief's office.
- Assisted with outreach programs and coordinated special events for the community.
- Provided support services to the Convalescent vehicle which included scheduling of calls and personnel.
- Assisted Chief in maintenance of personnel, worker's compensation and other insurance files/records.
- Took minutes for Board of Directors each month.
- Fielded questions during annual county financial audit; independently prepared for financial auditor once reports were submitted to the Chief.
- Responsible for the accountability and maintenance of petty cash.
Skills
- Able to motivate and unite people in a common effort to obtain company objectives.
- Strong decision making characteristics in order to thrive in either a centralized or decentralized environment.
- Able to interact positively with employees, customers, communities, and public officials.
- Have an exceptional phone demeanor.
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Resume Overview
SchoolAttended
- University of North Carolina
- Wake Technical Community College
Job Titles Held:
- Practice Manager
- Customer Service Representative
- Server/Bartender
- Receptionist/HR Assistant
- Designer/Sales Representative
- Banquet Server/Bartender
- Sales Representative
- Sales Representative Leader
- Marketing Representative
- Administrative Assistant
- Patient Care Coordinator
- Patient Account Representative (contract position)
- Administrative Assistant/UR Coordinator
- Administrative Support Specialist
- Administrative Assistant /Office Manager
Degrees
- BA : Psychology
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