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Practice Manager Resume Example

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PRACTICE MANAGER
Professional Summary

Driven and compassionate healthcare manager with eleven years hands-on experience in fast-paced outpatient ambulatory care environments. Accountable and responsible with a strong focus on patient wellness.

Education and Training
Master of Science : Counseling, 2016Faulkner University － Montgomery, AL, USA

July 2013 - May 2014 Started MS in Biblical Studies with Concentration in Youth and Family Counseling. Courses taken:

Introduction to Graduate Bible Studies

Biblical Interpretation

Biblical Foundation for Ministry

Individual Relationships and Family Development

Family Dynamics

Family Strengths Theoretical Foundations

School year ended with a 3.50 GPA


August 2014 - Changed major to Master of Science in Counseling

Intro to Counseling Theories - 4.0

Counseling in the Community- 4.0

Marriage and Family Theory - currently enrolled

Lifespan Development - currently enrolled






Bachelor's of Science : Social Science, 2006Troy University － Montgomery, AL, USAGPA: GPA: 2.80

Social Science, GPA: 2.80

Minor - Psychology

Associate of Arts : Applied Health Science, 2003MIssissippi Gulf Cost Community College － Biloxi, AL, USAGPA: GPA: 3.10

GPA: 3.10

Skill Highlights
  • Staffing management ability
  • Confident public speaker
  • Proven patience and self-discipline
  • Conflict resolution
  • Sound decision making
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Financial aptitude
  • Staff training and development
Work History
Practice Manager
March 2004 to CurrentDOD － Montgomery, AL
Management/Superintendent
August 1999 to July 2003United States Air Force － Biloxi, MS
Supervisory
September 1990 to August 1999United States Air Force － Montgomery, AL
Professional Experience
Practice Manager
March 2004 to Current42d Medical Group － Biloxi, MS
  • Performs key planning functions associated with the allocation of fiscal, personnel, equipment and physical space utilization.
  • Assists in resolving patient concerns and complaints; proactive in identifying and eliminating patient roadblocks to timely access to care.
  • Handles complaints from internal and external customers and recommends solutions.
  • Trains 70 nursing and administrative staff on scheduling and template modifications annually.
  • Develops and maintain provider scheduling templates for 17 family practice, flight medicine and pediatric providers.
  • Provides advice or recommendations to hospital management related to health care services, and patient concerns.
  • Provides clinical oversight for six Central appointment contract clerks.
  • Provides ongoing training on Patient Centered Medical Home access practices.
  • Quality Assurance evaluator, reviews and reconciles contract invoices to ensure proper billing practices are maintained.
  • CPR instructor current through September
  • Served as liaison between management, clinical staff and the community.
  • Squadron Family Liaison point of contact.
Superintendent, Pediatric Department
December 2001 to May 2003United States Air Force － Biloxi, MS

Managed a flight of 100 personnel to include, officer and enlisted personnel.

Provided oversight for 9 regular staff provider and 18 resident provider work schedules.

Handled approximately 10 customer concerns weekly ensured resolution reached at the lowest level with positive outcome for patients.




Supervisor, Women's Health Clinic
August 1999 to July 2000United States Air Force － Biloxi, MS
  • Customer Relations Monitor, Conducted Front Desk/reception operations.
  • Input/tracked telephone consults for providers.
  • Subject expert on Composite Health Care System, ensured schedule for 6 staff providers and 6 residence.
  • Maintained schedule for 20 technicians and 1 civilian employee.
  • Upgraded outdated GYN equipment.
  • Responsible for $300K equipment.
  • Maintained $3500 monthly supply budget.
  • Performed superintendent duties for 6 months, ensured staffing for two elements within the flight.
  • Patient Advocate, worked closely with department chief to ensure patient/staff satisfaction.
  • Safety and Infection Control Monitor, Conducted medical in-service training.
  • Acquired up to date furnishings and equipment.
  • Worked with first Sergeant regarding quality of life and disciplinary issues concerning enlisted staff.

Accomplishments
  • 2003 - Trained Critical Incident Stress Management Basic Course. instructor and evaluator.
  • Self-Aid Buddy Care Instructor, conducted training as needed to 8 squadrons with normally 10 airmen in attendance during each session.
  • Developed and presented "Mentorship" seminars, training conducted quarterly for one year 10 to 15 members in attendance each session.
Skills

Familiar with electronic medical records, administrative, budgeting, CPR instructor, Customer Relations, marketing strategies, meetings, Mentoring, access, Microsoft office, Quality Assurance, reception, Safety, scheduling, Seminars, staffing, Supervisory, typing skills

Additional Information
  • Retired from Air Force after 24 years of service
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Resume Overview

Companies Worked For:

  • DOD
  • United States Air Force
  • 42d Medical Group

School Attended

  • Faulkner University
  • Troy University
  • MIssissippi Gulf Cost Community College

Job Titles Held:

  • Practice Manager
  • Management/Superintendent
  • Supervisory
  • Superintendent, Pediatric Department
  • Supervisor, Women's Health Clinic

Degrees

  • Master of Science : Counseling , 2016
    Bachelor's of Science : Social Science , 2006
    Associate of Arts : Applied Health Science , 2003

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