Detail-oriented healthcare administrator with 15 years experience, passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration and employee engagement. 2021 CPIP graduate with an interest in improving the overall patient experience.
Skills
Organizational awareness
Interdepartmental Collaboration
Process Improvement
Workflow management
Policy and procedure development
Conflict Resolution
Mentoring and coaching
Patient relations
Schedule management
Personnel management
Budget oversight
Experience
09/2016 to Current
Practice ManagerAdventist Health System – Fort Meade, FL,
Provide leadership, organizational structure and management for daily operations of the Weiner Center for Preoperative Evaluation
Provide supervision of 8 Practice Assistants and 1 Administrative Supervisor including timekeeping and annual performance evaluations.
Establish clear and reasonable productivity standards for performance and work with staff to ensure that these standards are met on a regular basis.
Ensure that the patient scheduling function of the unit is working at full capacity and ensure patient access.
Work collaboratively with Anesthesia and Nursing leadership to optimize patient flow and maximize efficiency within in the unit.
Organize and lead bi-monthly Operations meetings and participate in weekly meetings with local leadership.
Maintain regular communication with Departments of Anesthesia, Nursing and Surgery to maximize operating room utilization while minimizing cancellations.
Design and implement process improvement programs targeting accuracy, efficiency and patient and provider satisfaction.
Develop and implement annual budget
Identified need and created positions for Medical Assistant and Administrative Supervisor to maximize efficiency and patient satisfaction.
Administrative lead in PPE redesign with APSI (Analysis, Planning, Strategy, & Process Improvement) to increase patient satisfaction and throughput, decrease length of patient visits and improve scheduling accuracy.
Administrative lead in design and implementation of a surgical optimization clinic aimed at decreasing surgical complications, increasing departmental revenue, and improving clinic efficiency.
Decreased administrative staff overtime and increased accountability.
Participated in Partners 2.0 initiatives for pre-operative evaluation.
In collaboration with nursing and anesthesia leadership, reduced redundancies in daily work (admin and nursing) and created a “chartless” and near paperless department.
Worked closely with Human Resources to improve departmental morale and interdisciplinary collaboration by providing personalized, in-service trainings on Civility in the Workplace.
04/2011 to 08/2016
Administrative Coordinator/Practice Assistant IIBeth Israel Lahey Health – Westwood, MA,
Scheduled appointments, ordered/scheduled patient testing and managed provider templates for Lung Transplant
Created agenda and participated in weekly team conferences.
Provided interim coverage for Practice Manager and participated in interviewing of both administrative and nursing staff and provided onboarding of new administrative staff.
Helped facilitate lung transplant support group meetings for patients and families.
Attended meetings regarding process improvement, implemented new office protocols and trained other members of the team.
Participated in all meetings related to development and implementation of Epic/Phoenix.
Served as subject matter expert.
Identified need for improvement and created new patient education videos.
Arranged filming and reviewed/approved final product.
Implemented new application to capture photographs of patients to create more personal relationship between patient and physician.
Restructured clinic design to decrease patient wait times.
Helped roll out Patient Reported Outcome Measures (PROM’s).
01/2007 to 04/2011
Practice AssistantBrigham And Women's Hospital – City, STATE,
Practice Assistant for Department of Cognitive and Behavioral Neurology
Provided interim coverage for Practice Manager.
Scheduled appointments for multi-specialty clinic as well as obtained referrals and reconciled weekly billing and various testing for behavioral neurology, neuropsychiatry.
01/2005 to 01/2007
Lead Practice AssistantMount Auburn Hospital – City, STATE,
Scheduling and referral coordinator for Primary Care practice
Education and Training
Expected in
Bachelor of Science: Social Work Plymouth State University - , GPA:
Professional Development
Clinical Process Improvement Leadership Program (CPIP)- Mass General Brigham, Boston, MA January 2021
Improvement Kata/Coaching Kata Workshop- Lean Enterprise Institute, Boston, MA November 2019
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