practice manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Goal-driven Healthcare professional well-versed in training and managing employees to provide exceptional patient care services. Bringing more than 10 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty clinics. Highly organized and dependable with known success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Practice Management
  • Strategic planning
  • Workflow planning
  • Policy Development
  • Training and mentoring
  • Hiring and recruitment
  • Team Building
  • Relationship building and retention
  • Policies and Procedures
  • Staff Management
  • Budgeting
  • Goal Oriented
Work History
Practice Manager, 04/2019 to Current
Peninsula Regional Medical CenterBerlin, MD,
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Provided supervision and management to team of support personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Developed close working relationships with front office and back office staff.
  • Developed policies and procedures for effective practice management.
  • Addressed and remedied all patient or team member issues.
  • Supervised team of 77 office personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Created and implemented organizational policies and procedures.
  • Oversaw accounting, budgeting, and financial reporting.
Office Coordinator, 09/2018 to 04/2019
Catholic Health InitiativePleasant Hill, IA,
  • Provided clerical and clinical support
  • Worked collaboratively with office staff to maintain smooth operations and team readiness
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
  • Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail
  • Managed one specialty office, supervising employees and enhancing productivity and efficiency
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations
  • Organized company meetings and scheduling for 15-employee team
Registered Medical Assistant, 11/2013 to 09/2018
Atrium HealthPineville, NC,
  • Collected and documented patient medical information such as blood pressure and weight
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Prepared and administered medications
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
  • Called and faxed pharmacies to submit prescriptions and refills
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Obtained client medical history, medication information, symptoms, and allergies
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Performed medical records management, including filing, organizing and scanning documents
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Completed EKGs and other tests based on patient presentation in office
  • Obtained and documented patient medical history, vital signs and current complaints at intake
  • Measured patient pulse oximetry
  • Prepared lab specimens for diagnostic evaluation
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Oriented and trained new staff on proper procedures and policies
Patient Service Representative , 08/2012 to 11/2013
Healthcare Network Of Southwest FloridaImmokalee, FL,
  • Assisted patients in filling out check-in and payment paperwork
  • Took copayments and compiled daily financial records
  • Balanced deposits and credit card payments each day
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Entered patient demographic and insurance data into electronic medical record system
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Managed patient registration process, confirming data accuracy and completeness
  • Provided exceptional customer service to patients, answering questions and addressing concerns
  • Investigated insurance claims denials and appeals
  • Built and maintained positive working relationships with patients and staff
  • Verified insurance eligibility and coverage for patients
  • Greeted and assisted patients with check-in procedures
  • Trained new staff on filing, phone etiquette and other office duties
  • Verified patient insurance eligibility and entered patient information into system
  • Facilitated communication between patients and various departments and staff
  • Provided excellent customer service to patients and medical staff
  • Responded to inquiries by directing calls to appropriate personnel
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
Master of Health Care Administration: , Expected in 12/2022 to Purdue University Global - ,

GPA: 3.77

Bachelor of Science: , Expected in 11/2019 to Purdue University Global - ,

GPA: 3.53


BLS Certification, Instructor, State of Maine AMT

Registered Medical Assistant


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Resume Overview

School Attended

  • Purdue University Global
  • Purdue University Global

Job Titles Held:

  • Practice Manager
  • Office Coordinator
  • Registered Medical Assistant
  • Patient Service Representative


  • Master of Health Care Administration
  • Bachelor of Science

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