practice manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly skilled and enthusiastic professional with more than 27 years of experience managing operations in the orthodontic practice. Successful at overseeing practice growth, human resources, budgeting, supply management and team empowerment. Developed and led productive, efficient daily and monthly meetings. Contributes to the high-volume practice by improving processes, maximizing team productivity and reducing costs. Familiar with employee motivation, team building and retention strategies.

  • Workflow Management
  • Employee Training Program
  • Policy and Program Development
  • Employee Recruitment and Hiring
  • Managing Practice Operations
  • Employee Performance Evaluations
  • Financial Reporting Coordination
  • Customer Satisfaction
  • Best Practices and Standards
  • Biweekly Payroll Processing
  • Profitability Strategies
  • Organizational Goal Development
Work History
01/2015 to Current
Practice Manager Horizon Eye Care Mooresville, NC,
  • Provided support to two (2) doctors, three (3) office locations, and twenty-four (24) team members.
  • Responsible for overseeing and staffing a fully functioning lab with 3D printers.
  • Developed close working relationships with front and back-office staff to ensure practice balance, improve process flow, and boost efficiency.
  • Invested into the growth of the team by offering constructive feedback, direction, education opportunities and team building initiatives.
  • Developed and implemented policies and procedures for effective practice management.
  • Developed and continually refined Innovative Orthodontics Employee Manual that is reviewed prior to hire and yearly by employees.
  • Addressed and remedied patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Reported on productivity analytics to improve profitability.
  • Oversaw monthly / quarterly team goals and bonus structure.
  • Implemented best practice standards for Financial & Insurance Coordinators resulting in substantial reduction of accounts receivable delays. (5-7%)
  • Implemented standards with Treatment Coordinators. (+70% case acceptance, 50% same day start)
  • Recruited, hired, and managed onboarding of employees.
  • Provided direct supervision, ongoing staff development, team building, and continuing education to employees.
  • Direct point of contact with Peniche & Associates / Practice Consultants (2019-present)
  • Direct point of contact and final decision maker with Infinity, Inc (IT) on purchase and implementation of hardware. (2010-current)
  • Spearheaded and implemented new projects (Examples include but not limited to: transitioning from being chart dependent to being a chartless practice, transition to cloud based practice management software, three office renovations)
  • Created Marketing Coordinator position.
  • Managed Marketing Coordinator, schedule and projects.
  • General payroll & HR duties.
  • Software / Platforms Used: Ortho 2 Edge Cloud, Microsoft Office 365, Gaidge Practice Management, Indeed, Hawk Marketplace.
01/2010 to 01/2018
Financial Coordinator Dechert Llp California, MD,
  • Answered questions over phone and in-person regarding contracts, billing, insurance and treatment.
  • Contacted insurance carriers to discuss policies, patient benefits and outstanding payments.
  • Created contracts for all treatment starts.
  • Reworked patient accounts with responsible party when delinquent.
  • Explained insurance benefits, fees and procedures to patients.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Managed daily financial functions and close of day.
  • Managed accurate monthly financial reporting to doctor and consultants.
  • Preparation of monthly statements for patient accounts.
  • Completed year-end close processes and submitted reporting
  • Managed outstanding balances by evaluating reports and determining collection statuses. Patient delinquency rate = 3 to 7%
  • Prepared monthly goals for practice growth (+10%)
  • Prepared, tracked and audited write offs, adjustments, and reimbursements to assure correct allocation.
  • Implementation of Gaidge Practice Management software.
  • Software / Platforms Used: Orthotrac by Carestream Dental, Microsoft Office 365, Gaidge
07/2002 to 01/2010
Scheduling Coordinator /Treatment Coordinator Bancroft Wilmington, DE,
  • Developed relationships with patients and parents through effective scheduling and communication skills.
  • Developed and implemented scheduling templates.
  • Preparation of treatment letters after start for general dentist and / or referral source.
  • Verified insurance coverage.
  • Responsible for end of day and month close.
  • Responsible for tracking of observation program.
  • Oversaw maintenance, repairs and IT concerns.
  • Reviewed referral reporting regularly to watch for concerns.
  • Scheduled professional lunches and meetings with referring dentist.
  • Created and delivered gifts to referring offices.
  • Presented fun but informative dental class for grades 3-5 in local public school system.
  • Software / Platforms Used: DOS Orthotrac
02/1995 to 07/2002
Scheduling Coordinator Robert G. Cash, DDS, MDS Orthodontics City, STATE,
  • Answered incoming calls, assisting individuals by addressing specific needs
  • Performed all general reception duties
  • Performed all general scheduling and administrative duties
Expected in
Armstrong Atlantic University - Savannah, GA,
Expected in
High School Diploma:
Calvary Baptist Day School - Savannah, GA,

Trapezio Courses: Ortho Common Knowledge, OSHA / HIPPA, Orthodontic Assisting I

Global Leadership Summit / 2022

Peniche & Associates - TC Intensive / 2021

Dave Ramsey, Ramsey Headquarters - Leadership Conference / 2020

Peniche & Associates - Office Manager Academy, II / 2019

Align Technology Summit, Las Vegas / 2018

Peniche & Associates - Office Manager Academy / 2017

Roger Levin - Practice Growth Conference

Charlene White - Scheduling & Patient Relations Conference

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Resume Overview

School Attended

  • Armstrong Atlantic University
  • Calvary Baptist Day School

Job Titles Held:

  • Practice Manager
  • Financial Coordinator
  • Scheduling Coordinator /Treatment Coordinator
  • Scheduling Coordinator


  • High School Diploma

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