07/2006 to CurrentPractice CoordinatorBrigham And Women's Hospital - Norwood , MACoordinate scheduling for eight medical oncologists, hematologists and palliative care physicians/ Train new non-clinical staff/ Verify patient's insurance, collect copays and obtain necessary insurance referrals/ Manage incoming calls/ Organize a high volume of confidential patient information/ Open and distribute mail/ Schedule patient appointments, tests and lab draws/ Greet patients and visitors while remaining dedicated to producing a friendly, tidy and helpful environment for both guests and employees in the department.
10/2000 to 10/2006Para-Professional for Missouri Baptist Children's HomeYmca Of Greater Richmond - Henrico , VASupported both the residential and crisis care programs/ Liaison between the school district and children's home/ Assisted administrators and classroom teachers/ Guided independent study and enrichment work/ Accommodated needs of individual students/ Modified behavior patterns/ Maintained daily records/clerical duties
11/1999 to 10/2000Aquatics CoordinatorEdward Jones YMCA - City , STATEManaged the first indoor water park for the YMCA of the USA/ Supervised and trained aquatics and building staff/ Scheduling/ payroll / Kept daily contact with YMCA directors and executives
05/1991 to 03/2006Assistant Manager and Head Swim Team CoachCity Of St. Ann - City , STATEManaged daily operation of a multi-million dollar recreation complex/ Trained all staff in American Red Cross Lifeguarding, CPR for the Professional Rescuer, Community First Aid and Safety, Automatic Defibrillator Essentials and Water Safety/ Supervised staff/ In charge of banking transactions and employee payroll/Cultivated a learn to swim program and coached a swim team of 100 members/Maintained communication with city officials
2006Certified Professional CodingA Technological Advantage Institute - City, State, USAI obtained a certificate inCertified Professional Coding.
PsychologyUniversity Missouri St. Louis - City, State, USACoursework towards a degree in psychology: August 1998-December 1999
PsychologyFontbonne College - City, StateCourse work towards a degree in psychology: August 1991-May 1995