Reliable and enthusiastic administrative offering 10 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 17-member staff. Motivated administrative support with understanding of customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Motivated administrative support with understanding the processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Skills
Filing and data archiving
Office administration
Surgical Scheduling
Customer and client relations
Athena
Multi-line phone proficiency
Scheduling and calendar management
Workflow planning
Problem Solving
Administrative Support
Proficient in microsoft word
Customer Service
Staff Management
Scheduling
Meditech
Client amenities
Travel Arrangements
Marketing
Cultural awareness
Hotel accommodations
Travel insurance
Travel research
Itineraries
Interpersonal communications
Self-motivated professional
Work History
Travel Advisor, 03/2021 - Current Tui – , ,
Booked transportation airline reservations, made hotel reservations, and collected payments to optimize trip planning.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Researched cruises, airfare options and sightseeing options to best meet client expectations.
Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
Referenced company contracts and rate desk to balance rate and revenue for client and company.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Medical Office Manager, 09/2020 - Current U.S. Physical Therapy – , ,
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed close working relationships with front office and back office staff.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 7 employees.
Addressed and remedied all patient or team member issues.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed policies and procedures for effective practice management.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
Built relationships with physicians to create steady referral pipeline.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Verified appropriate lab couriers picked up collected lab specimens
Sanitized, restocked and organized exam rooms and medical equipment
Prepared initial patient charts for admission
Documented vital signs and health history for patients in clinic and hospital environments
Collected and documented patient medical information such as blood pressure and weight
Called and faxed pharmacies to submit prescriptions and refills
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Practice Coordinator, 06/2018 - 09/2020 Cape Cod Healthcare Inc. – , ,
Communicated with patients, ensuring that medical information was kept private
Created customized care plans, working with hospital staff and families to assess and meet individual needs
Discussed medical histories with patients in effort to provide most effective medical advice
Called insurance companies to get precertification and other benefits information on behalf of patients
Worked with medical teams, patients and families to implement effective treatment plans
Organized clinical documentation, treatment plans, and referrals
Maintained excellent attendance record, consistently arriving to work on time
Scheduled special tests for family practice and OB/GYN
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