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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Reliable and enthusiastic administrative offering 10 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 17-member staff. Motivated administrative support with understanding of customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.

Motivated administrative support with understanding the processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.

Skills
  • Filing and data archiving
  • Office administration
  • Surgical Scheduling
  • Customer and client relations
  • Athena
  • Multi-line phone proficiency
  • Scheduling and calendar management
  • Workflow planning
  • Problem Solving
  • Administrative Support
  • Proficient in microsoft word
  • Customer Service
  • Staff Management
  • Scheduling
  • Meditech
  • Client amenities
  • Travel Arrangements
  • Marketing
  • Cultural awareness
  • Hotel accommodations
  • Travel insurance
  • Travel research
  • Itineraries
  • Interpersonal communications
  • Self-motivated professional
Work History
Travel Advisor, 03/2021 - Current
Tui , ,
  • Booked transportation airline reservations, made hotel reservations, and collected payments to optimize trip planning.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Researched cruises, airfare options and sightseeing options to best meet client expectations.
  • Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
  • Referenced company contracts and rate desk to balance rate and revenue for client and company.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
  • Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Medical Office Manager, 09/2020 - Current
U.S. Physical Therapy , ,
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Developed close working relationships with front office and back office staff.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 7 employees.
  • Addressed and remedied all patient or team member issues.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Developed policies and procedures for effective practice management.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
  • Built relationships with physicians to create steady referral pipeline.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Verified appropriate lab couriers picked up collected lab specimens
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Prepared initial patient charts for admission
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Collected and documented patient medical information such as blood pressure and weight
  • Called and faxed pharmacies to submit prescriptions and refills
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Practice Coordinator, 06/2018 - 09/2020
Cape Cod Healthcare Inc. , ,
  • Communicated with patients, ensuring that medical information was kept private
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Discussed medical histories with patients in effort to provide most effective medical advice
  • Called insurance companies to get precertification and other benefits information on behalf of patients
  • Worked with medical teams, patients and families to implement effective treatment plans
  • Organized clinical documentation, treatment plans, and referrals
  • Maintained excellent attendance record, consistently arriving to work on time
  • Scheduled special tests for family practice and OB/GYN
  • Managed over 50 patient phone calls per day.
Senior Administrative Assistant, 06/2015 - 06/2018
Alliancebernstein Holding Lp , ,
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Coached new employees on administrative procedures, company policies and performance standards
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Organized paperwork such as charts and reports for office and patient needs
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Supported providers in outpatient medical office through coordinating all administrative operations
Special Needs Bus Driver, 09/2009 - 05/2015
First Student , ,
  • Obeyed federal, Massachusetts and local traffic laws and regulations to enable safe transportation outcomes for participants
  • Transported passengers safely along prescribed routes according to tight schedules
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules
  • Maintained excellent attendance record, consistently arriving to work on time
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Administrative Assistant, 01/2001 - 09/2009
Westgate Resorts , ,
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Organized paperwork such as charts and reports for office and patient needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Referred and screened patients to make best use of resources, triage staff and serve community members
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Obtained payments from patients and scanned identification and insurance cards
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Scheduled, rescheduled and handled cancelled appointments for patients
Education
GED: , Expected in 06/1986
-
Billerica Memorial High School - Billerica, MA
GPA:
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 17 staff members.
Certifications
  • First Aid/CPR Certified
  • Lean certificate yellow and blue belt.
  • CTA - Certified Travel Associate

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Resume Overview

School Attended

  • Billerica Memorial High School

Job Titles Held:

  • Travel Advisor
  • Medical Office Manager
  • Practice Coordinator
  • Senior Administrative Assistant
  • Special Needs Bus Driver
  • Administrative Assistant

Degrees

  • GED

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