practice coordinator resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Reliable and enthusiastic administrative offering 10 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 17-member staff. Motivated administrative support with understanding of customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Motivated administrative support with understanding the processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.
Skills
Filing and data archiving
Office administration
Surgical Scheduling
Customer and client relations
Athena
Multi-line phone proficiency
Scheduling and calendar management
Workflow planning
Problem Solving
Administrative Support
Proficient in microsoft word
Customer Service
Staff Management
Scheduling
Meditech
Client amenities
Travel Arrangements
Marketing
Cultural awareness
Hotel accommodations
Travel insurance
Travel research
Itineraries
Interpersonal communications
Self-motivated professional
Work History
03/2021 to CurrentTravel AdvisorTui | , ,
Booked transportation airline reservations, made hotel reservations, and collected payments to optimize trip planning.
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Researched cruises, airfare options and sightseeing options to best meet client expectations.
Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
Referenced company contracts and rate desk to balance rate and revenue for client and company.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
Collaborated with colleagues to implement best practices across department and exceed team goals.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
09/2020 to CurrentMedical Office ManagerU.S. Physical Therapy | , ,
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Developed close working relationships with front office and back office staff.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 7 employees.
Addressed and remedied all patient or team member issues.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed policies and procedures for effective practice management.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice money.
Built relationships with physicians to create steady referral pipeline.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Verified appropriate lab couriers picked up collected lab specimens
Sanitized, restocked and organized exam rooms and medical equipment
Prepared initial patient charts for admission
Documented vital signs and health history for patients in clinic and hospital environments
Collected and documented patient medical information such as blood pressure and weight
Called and faxed pharmacies to submit prescriptions and refills
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
06/2018 to 09/2020Practice CoordinatorCape Cod Healthcare Inc. | , ,
Communicated with patients, ensuring that medical information was kept private
Created customized care plans, working with hospital staff and families to assess and meet individual needs
Discussed medical histories with patients in effort to provide most effective medical advice
Called insurance companies to get precertification and other benefits information on behalf of patients
Worked with medical teams, patients and families to implement effective treatment plans
Organized clinical documentation, treatment plans, and referrals
Maintained excellent attendance record, consistently arriving to work on time
Scheduled special tests for family practice and OB/GYN
Managed over 50 patient phone calls per day.
06/2015 to 06/2018Senior Administrative AssistantAlliancebernstein Holding Lp | , ,
Prepared and distributed team-based communications to foster collaboration and enhance team morale
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Coached new employees on administrative procedures, company policies and performance standards
Created and updated physical records and digital files to maintain current, accurate and compliant documentation
Located, checked in and pulled medical records for patient appointments and incomplete charts
Coordinated patient scheduling, check-in, check-out and payments for billing
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
Organized paperwork such as charts and reports for office and patient needs
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Supported providers in outpatient medical office through coordinating all administrative operations
09/2009 to 05/2015Special Needs Bus DriverFirst Student | , ,
Obeyed federal, Massachusetts and local traffic laws and regulations to enable safe transportation outcomes for participants
Transported passengers safely along prescribed routes according to tight schedules
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
Performed bus driving duties while keeping student safety in mind to maintain good safety record
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules
Maintained excellent attendance record, consistently arriving to work on time
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
01/2001 to 09/2009Administrative AssistantWestgate Resorts | , ,
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Organized paperwork such as charts and reports for office and patient needs
Completed skilled administrative work to support all office staff and operational requirements
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Responded to correspondence from insurance companies to verify patient's coverage
Referred and screened patients to make best use of resources, triage staff and serve community members
Coordinated patient scheduling, check-in, check-out and payments for billing
Obtained payments from patients and scanned identification and insurance cards
Promptly answered multi-line phone system and greeted callers enthusiastically
Scheduled, rescheduled and handled cancelled appointments for patients
Education
Expected in 06/1986 to to GED | Billerica Memorial High School, Billerica, MAGPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
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