LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Practice Coordinator with three years of experience training new employees and handling bookkeeping and payroll administration. Knowledgeable in recruiting and hiring.

Skills
  • Employee Performance Evaluations
  • Patient Advocacy
  • Problem Resolution
  • Codes Compliance
  • Medicare Compliance
  • Administrative Staff Supervision
Education
California State University, Northridge Northridge, CA, Expected in 08/2015 Bachelor of Science : Health Administration - GPA :
Lincoln College of Technology Marietta, GA, Expected in 03/2010 Associate of Science : Medical Assisting - GPA :
Work History
Cape Cod Healthcare Inc. - Practice Coordinator
Plymouth, MA, 11/2018 - Current
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Consulted with healthcare professionals on business decisions.
  • Obtained CLIA program re-certification with no corrective suggestions.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Created and implemented organizational policies and procedures.
  • Developed policies and procedures for effective practice management.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Revohealth - Surgery Scheduler
Chaska, MN, 03/2018 - 11/2018
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated with facilities to set up surgeries
  • Educated patients about surgeries and provided treatment plan documentation.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
Mercy Health System - Medical Assistant
Edgerton, WI, 06/2016 - 03/2018
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Ambulated, turned and positioned patients.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared initial patient charts for admission.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained client medical history, including medication information, symptoms and allergies.
Basis.Ed - Front Office Assistant
Scottsdale, AZ, 08/2015 - 06/2016
  • Oversaw prompt patient check-in processes, including verifying insurance and submitting forms to nursing team.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Delivered clerical support by handling range of routine and special requirements.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Advised regarding delays and special circumstances.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Douglasville Nursing And Rehabilitation Center, Llc - Unit Secretary
Douglasville, GA, 07/2015 - 07/2015
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed incoming calls and directed to appropriate department.
Wheels Up - Flight Coordinator
Philadelphia, PA, 11/2013 - 06/2015
  • Plan, direct, and manage coordination of flight missions including crew scheduling, customers, handling overflight, and accommodation requirements for flight crews.
  • Accompanied aircraft as member of flight crew in order to monitor and handle cargo in flight.
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Prepared and distributed instructions and policy updates to all active crew before departing.
  • Developed and maintained courteous and effective working relationships.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked closely with manager on duty to maintain optimum levels of communication to effectively and efficiently complete projects.
Mercy Health System - Gate Supervisor
Evansville, WI, 09/2011 - 11/2013
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Furnituremart Usa - Medical Assistant
North Branch, MN, 09/2010 - 07/2011
  • Obtained all prescribed laboratory testing.
  • Obtained pre- and post-treatment vital signs and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared initial patient charts for admission.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
Bath And Body Works - Floor Associate
City, STATE, 03/2010 - 08/2010
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.

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Resume Overview

School Attended

  • California State University, Northridge
  • Lincoln College of Technology

Job Titles Held:

  • Practice Coordinator
  • Surgery Scheduler
  • Medical Assistant
  • Front Office Assistant
  • Unit Secretary
  • Flight Coordinator
  • Gate Supervisor
  • Medical Assistant
  • Floor Associate

Degrees

  • Bachelor of Science
  • Associate of Science

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