Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Ambitious Industrial Organizational Psychology student completing graduate degree, eager to contribute developed knowledge in Vice President Operations role. Skilled in collaborative team efforts to improve processes, workplace behavioral engineering and improvement of workplace productivity in multi-industrial settings. Adaptable and driven with strong work ethic and ability to bridge gaps and implement change to create efficiencies.

  • Organizational Development
  • Operations oversight
  • Technology Expert
  • Project Management
  • Solutions development
  • Goal attainment
  • Process improvement strategies
  • Productivity improvement specialist
  • Performance Management
  • Multidisciplinary collaboration
  • Multi-site operations management
  • Incidents management
  • Leadership training and development
  • Staff training and development
  • Policies and procedures implementation
  • Systems implementation
  • Microsoft Office expertise
  • Conflict mediation
  • Cross-functional and effective communication
  • High-pressure environments
  • Research, data collecting and analysis
  • Troubleshooting and problem solving
  • Team Building/Leadership/Engagement/Collaboration
  • Quality assurance and control
  • Six Sigma Certification
  • Customer relationship management
  • Relationship development
  • Staff retention
  • Communication improvements
Practice Administrator and Program Manager, 03/2011 to Current
VituityCity, STATE,
  • Responsible for daily operations and strategic planning of the emergency medicine practice line.
  • Participated in Service Line, Practice meetings with department heads to discuss census information, admissions and discharges for residents.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Reviewed existing processes to identify technology, knowledge and process gaps and develop efficient solutions that are aligned with strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Implemented new hire onboarding, credentialing, training to further develop skills and initiate discussions on task prioritization.
  • Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
  • Drove process, efficiency and quality improvements, resulting in 25% decrease in patient throughput times.
  • Created and implemented policies and procedures for effective management.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Reviewed and assessed staff processes, reducing hazards posed for physicians, advanced providers, residents and staff while promoting regulatory compliance.
  • Provided leadership and direction to team of transcriptionists and support staff.
  • Coordinate with key project stakeholders to assure practice leadership and initiatives remain on target and successful
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Facilitated partnerships with communities leadership to boost project awareness.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Emergency Department Monitor Technician, 09/2009 to 06/2011
Adventist Health SystemCity, STATE,
  • Tested patient cardiac activity with specialized equipment to conduct tests such as electrocardiograms.
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
  • Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
  • Documented findings manually and with recording devices such as Cerner, to update medical records.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Collaborated effectively with interdisciplinary teams to deliver quality patient care.
  • Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
Regional Faculty, 05/2003 to 06/2010
Eagle Medical Services Inc.City, STATE,
  • Taught over 7000 Healthcare Professional and Lay Rescuer Students.
  • Created appropriate learning environments for students.
  • Evaluated students' performance and issued progress reports.
  • Prepared course objectives to follow American Heart Association curriculum standards established by evidence-based guidelines.
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
  • Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Interim Chairman of the American Heart Association for the Central Valley.
Education and Training
Master of Science: Industrial And Organizational Psychology, Expected in 05/2021
Capella University - Minneapolis, MN,
Certified Six Sigma Green Belt: , Expected in 09/2019
International Six Sigma Institute - ,


Lean Six Sigma Yellow Belt Certification: , Expected in 08/2019
KnowWare International, Inc. - ,


Bachelor of Science: Biomechanics, Expected in 08/2019
California State University - Fresno - Fresno, CA


Project Management Program: , Expected in 12/2017 - ,
FOCUS-PDCA: , Expected in 09/2016
Adventist Health Systems - Hanford, CA,

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School Attended

  • Capella University
  • International Six Sigma Institute
  • KnowWare International, Inc.
  • California State University - Fresno
  • Adventist Health Systems

Job Titles Held:

  • Practice Administrator and Program Manager
  • Emergency Department Monitor Technician
  • Regional Faculty


  • Master of Science
  • Certified Six Sigma Green Belt
  • Lean Six Sigma Yellow Belt Certification
  • Bachelor of Science
  • Project Management Program

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