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Power House Resume Example

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POWER HOUSE
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Safe serving knowledge
  • Health codes compliance
  • Suggestive selling
  • Outstanding customer service
  • Anticipating guest needs
  • Excellent judgment
  • Cash register operation
  • Basic accounting
  • Strong communication skills
  • Outgoing personality
  • Verbal communication
  • Employee training
  • Cash and credit transactions
  • Food service
  • Merchandise restocking
  • Expertise in sales
Experience
02/2019 - 11/2019Carswell FacilitiesFort Worth, TX
Power House
  • Monitored gauges and meters to record temperature fluctuations and document variances in airflow and fuel consumption.
  • Input maintenance, performance and fuel consumption records into computerized maintenance management system for reporting to administration and engineer analysis.
  • Operated refrigeration, hydraulic, water recirculation systems, cooling towers and other systems relating to regulation of boiler operations and facility heating and cooling requirements.
  • Measured air quality of boiler exhaust systems and calibrated equipment for compliance with OSHA and company-mandated safe work environment regulations.
  • Maintained daily log book to quantify resource consumption and advise management on fuel consumption patterns and maintenance needs requiring visits from outside technicians.
  • Adjusted boiler valves to establish appropriate air and water flow levels and control flow of liquid fuel into burners to regulate temperatures.
  • Collected and analyzed charge samples to evaluate and improve wood drying procedures, increasing consistency of internal moisture content.
08/2018 - 03/2019Circle K Corp.Albuquerque, NM
Customer Service Representative Team Lead
  • Assessed customer needs and upsold products and services to maximize sales.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Tracks interactions per hour for auditing, reporting and training purposes.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Worked with representatives to address customer needs.
  • Managed accurate and adequate cash stock and inventory balances.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
01/2018 - 07/2018Brewer Oil Compony (Shell Station)Albuquerque, NM
Cashier
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Managed accurate and adequate cash stock and inventory balances.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Dispatched drivers to meet daily delivery needs for company customers.
02/2013 - 01/2015TD'S Gentelmen ClubAlbuquerque, NM
Bartender
  • Prepared and served over drinks per shift in high-volume environment.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Processed over transactions daily using cards, cash and voucher payment system
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
Education and Training
05/2017Albuquerque, NM
GEDYouth Build Chartter School
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Resume Overview

Companies Worked For:

  • Carswell Facilities
  • Circle K Corp.
  • Brewer Oil Compony (Shell Station)
  • TD'S Gentelmen Club

School Attended

  • Youth Build Chartter School

Job Titles Held:

  • Power House
  • Customer Service Representative Team Lead
  • Cashier
  • Bartender

Degrees

  • GED

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