LiveCareer-Resume

postmaster resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Results-oriented manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Highlights
  • Organized
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Sound judgment
  • Superior communication skills
  • Team player
Education
Pikes Peak Community College Colorado Springs, CO Expected in Associate of Science : General - GPA :

United States Postal Service Management Training Program

U.S. Army Leadership Courses


Accomplishments

Promoted to Level 21 Postmaster after 24 months in a Level 20 Postmaster position. Initiated 3 new routes that reduced delivery time by 20%. Received customer service achievement award at U.S. Postal Service. Increased annual revenue by 6% by creating effective strategies to expand existing customer services. Recipient of the Meritorious Service Medal, 3 awards, Army Commendation Medal, 2 awards, Army Achievement Medal, 5 awards.

Experience
Charter Spectrum - Postmaster
Portland, ME, 08/2009 - Current

Manage employees in the distribution and delivery of mail and packages. Created new processes and systems for increasing customer service satisfaction. Managed cash stock and inventory balances accurately. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Successfully managed the activities of 70 team members in multiple locations.

Ryder System - Supervisor Customer Service
Fontana, CA, 07/1996 - 08/2009

Developed and implemented training procedures for all newly hired personnel. Managed staff schedules for all shifts to minimize overtime costs. Reduced amount of employee overtime by 20% by effectively delegating tasks. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

Fed Ex - Cargo Handler
City, STATE, 01/1995 - 07/1996

Loaded and offloaded cargo with the use of conveyor belts or forklifts. Maintained ramp and warehouse areas. Marshalled and pushed back aircraft. Determined the quantity and orientation of cargo and computed the aircraft's center of gravity.

United States Army - Medical Facility Manager
City, STATE, 1982 - 08/1994

Oversaw the expenditure of $1.5 million in operational funds for medical facility. Effective decision-maker in high-pressure environments. Maintained complete accountability during redeployment of all sensitive items and equipment. Trained and instructed subordinates and supported units on field procedures. Supervised and managed the administration of property records totaling more than $2 million.

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Resume Overview

School Attended

  • Pikes Peak Community College

Job Titles Held:

  • Postmaster
  • Supervisor Customer Service
  • Cargo Handler
  • Medical Facility Manager

Degrees

  • Associate of Science

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