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Postal Clerk/Assistant Manager Resume Example

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POSTAL CLERK/ASSISTANT MANAGER
Summary

Reliable professional with 30 years' experience in production-driven settings. Strong background in customer service, workflow optimization, and retail sales. Proven leader and successful in mentoring new employees. Strong knowledge of Microsoft office and Excel. Superior skills in working in both team-based, independent capacities, and excellent organizational skills to any setting.

Skills
  • Postal regulations knowledge
  • Managerial finance
  • Managerial experience
  • Skilled manager
  • Manager coaching and training
  • Postal law knowledge
  • Effective Retail Sales Manager
  • Postal regulations
  • Postal form proficiency
  • Postal service and product expertise
Experience
Postal Clerk/Assistant Manager
City, StateCompany Name/Sep 1994 to Dec 2004
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Operated mail processing equipment and manually sorted mail.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Offered support and advice to newer personnel to improve performance.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Optimized area coverage by setting and adjusting effective schedules.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Operated forklifts and other heavy equipment to move large items and containers.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Recommended and sold services such as insurance and tracking.
  • Assessed vehicle and equipment conditions and reported concerns.
  • Placed mail into appropriate PO boxes.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Received, weighed and priced mail.
  • Sold stamps, services and packaging.
  • Organized and supervised activities in 50-employee post office, including organizing and processing incoming and outgoing mail.
  • Supervised daily post office operations and updated procedures to increase overall productivity.
  • Evaluated performance of 20 employees to increase customer and employee satisfaction.
  • Resolved complex Mail Delivery issues and daily customer complaints.
  • Oversaw training of new employees in a variety of jobs.
  • Maintained 100% customer satisfaction rate by quickly and professionally settling disputes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized postal software to compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Collaborated with others to discuss new job opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Learned microsoft office and excel to support office needs.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Answered numerous calls per day to answer customer questions.
Postal Service Clerk/Assistant Manager
City, StateCompany Name/Sep 1983 to Sep 1994
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Operated mail processing equipment and manually sorted mail.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Placed mail into appropriate PO boxes.
  • Recommended and sold services such as insurance and tracking.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Operated forklifts and other heavy equipment to move large items and containers.
  • Offered support and advice to newer personnel to improve performance.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Optimized area coverage by setting and adjusting effective schedules.
  • Set goals and operating procedures that maximized employee effectiveness.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized Postal Software to compile data gathered from various sources.
  • Collaborated with others to discuss new job opportunities.
  • Earned reputation for good attendance and hard work.
  • Answered numerous calls per day to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
Postal Clerk/Relief Postmaster
City, StateCompany Name/Aug 1974 to Aug 1983
  • Oversaw training of new employees for various jobs
  • Organized and supervised activities in 10-employee post office, including organizing and processing incoming and outgoing mail.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Offered support and advice to newer personnel to improve performance.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Optimized area coverage by setting and adjusting effective schedules.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Placed mail into appropriate PO boxes.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Received, weighed and priced mail.
  • Sold stamps, services and packaging.
Education and Training
High School DiplomaMeridian High SchoolMay 1972City, State
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Resume Overview

School Attended

  • Meridian High School

Job Titles Held:

  • Postal Clerk/Assistant Manager
  • Postal Service Clerk/Assistant Manager
  • Postal Clerk/Relief Postmaster

Degrees

  • High School Diploma

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