Focused individual with more than 5 years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work.
Service-oriented individual with 9 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of customer service, sales, and manual labor with established processes and procedures.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about delivery and safety processes and main carrying restrictions.
Articulate employee driven to succeed. Strategic planning and client relationship management expert.
Postal Carrier, USPS, October 2014-CurrentLa Mirada, CA
Assisted customers in receiving oversized parcels by carrying items inside.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Routed all classes of mail in sequence of delivery along established route.
Obtained receipts for registered and certain insured mail.
Cleaned and checked over vehicle after completion of all daily deliveries.
Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Separated mail to be transported to relay boxes along route for subsequent delivery.
Delivered various types of mail on routes according to strict timelines.
Handled undeliverable mail in accordance with established procedures.
Cashier, Del Taco, December 2013-October 2014La Mirada, CA
Drove sales and add-on purchases by promoting specific item options to customers.
Processed customer payments quickly and returned exact change and receipts.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Shelter Volunteer, Ozzy Non-profit Animal Adoption+, June 2011-May 2013Whittier, CA
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Bathed, dried and groomed over [Number] animals each day.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Maintained clean and orderly play yards, kennels and cages.
Collected and documented animal information such as weight, size, physical condition and food intake.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
Ride Operator, Knotts Berry Farm, September 2012-April 2013Buena Park, CA
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Checked seatbelts of all riders to maximize safety and manage risk.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Collaborated with peers to deliver consistent service and promote customer retention.
Provided physical assistance to visitors getting onto and off of rides.
Interacted with 100's guests per day with friendly, patient manner to deliver positive, fun experience.
Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Greeted over 100's guests daily courteously and professionally.
Addressed any issues to patron satisfaction, escalating more critical problems to management.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Contacted the appropriate supervisor regarding equipment malfunctions in an effort to avoid delays.
Followed company regulations and rules promoting safe environment for both guests and employees.
Education and Training
High School DiplomaGeneral Studies, , , La Serna High School, , WhittierCAJune 2012
Administration of justice
Treasure for the administration of justice
Event planner for administration of justice
Teacher assistant for sports medicine
Completion of administration of justice
Completion of forensics
Physics award of recognition
Some College (No Degree)General Studies, , Cerritos College, NorwalkCA