Technical Instructional Designer with deep technical acumen and proven expertise leading skill-based training and development. A collaborative team player with excellent interpersonal skills to understand requirements, define goals, and deliver value-added solutions to achieve business objectives. Proven ability to communicate complex processes to non-technical audiences in a clear and concise manner. Dedicated to continuing professional development and learning new concepts to consistently drive the implementation of cutting edge software and programs.
As Assistant Vice President/Instructional Technology Designer:
Assistant Vice President/Instructional Technology Designer (2004 to 2015)
Developed web-based training across Human Resources, GLO Solutions Development, Rapid Development, and Specialized Services departments.
Assistant Vice President/Graphics Designer, Technology and Operations Associate Development (2002 to 2004)
Promoted to Assistant Vice President based on proven abilities in needs assessment and development of value-added training curriculum and materials.
Curriculum Developer, Technology and Operations Associate Development (2001)
Utilized Total Performance Training (TPT) methodologies to design and develop business-as-usual, change, and project training materials.
Training Delivery Facilitator, Consumer/Commercial Operations (2000)
Certified Total Performance Training (TPT) Delivery and Development Instructor responsible for design and development of training materials, online evaluation database, filing cabinet, and tracking tools.
Internal Consultant, Customer Information Operations (CIO) (1998 to 1999)
Certified Total Performance Training (TPT) coach responsible for implementation and rollout of the TPT program, including selection and training of peers as TPT coaches, development of weekly and monthly goals, and ongoing performance feedback to coaches.
Skills Trainer (1994 to 1998)
Led technical training initiatives for the Data Entry department and Customer Information Operations.
E-Learning Software: Articulate Presenter, Articulate Quizmaker, Articulate Engage, Articulate Replay, Lectora Publisher, Saba Publisher, Saba Content Manager
Microsoft Office Suite: Word, Excel, Access, PowerPoint, Visio, Project, SharePoint
Adobe Creative Suite: Acrobat Pro, Photoshop, InDesign, Captivate, Fireworks
Languages: C, C++, HTML, Visual Basic, COBOL
Online Course Development: Mobile Learning, Course Builder, Dreamweaver, Firefly Simulation
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