Highly energetic Hotel Manager motivated to deliver superior service to every guest.
Drives company growth through determination & consistency.
Focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel
accommodations. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Has consistently reached 25+ comments of Tripadvisor 4 months in a row.
Regional Youth Of The Year winner for the Boys & Girls Club of America.
Maintained a guest satisfaction rating of greater than 80% since September 2015.
Performed at Ultra Music Festival 2016 in the Oasis Stage.
Pool & Beach Manager06/2016 to Current Beach Resort Services Grand Beach Hotel Surfside, FL
Ran a team of 10+ Pool & Beach servers, attendants
Over saw 3 pools & one beach at the Grand Beach Hotel
Created daily cleaning lists for entire team to be proactive
Helped team members improve service as far as approach, being genuine & guest satisfaction
Assistant Food & Beverage Manager09/2015 to 06/2016 Morgan's Hotel Group/Shore ClubMiami, FL
Managed team of 10-15 servers, busser, bar backs & bartenders.
Increased hotel surveys & TripAdvisor percentage from 70% to 85%.
Gained some knowledge & continuing to learn about all types of food dishes, certain wines, champagnes, liquor etc.
Learned how to Expo food with Chefs at a medium/high occupancy rate.
Currently still developing more knowledge of Micros system.
Team Leader/Supervisor/Beach Operations Manager04/2012 to 09/2015 Boucher Brothers ManagementMiami, FL
Ritz Carlton/James Royal Palm/Fontainebleau/Shore Club
Processed guest payments for room charges, food and beverage charges and phone charges.
Recommended top dining and entertainment options for guests in the South Beach.
Managed a team of 5 to operate beach services & greeted all guests in a courteous and professional manner area.
Phenomenal work ethic
Fluent in Spanish Communicates effectively
High School Diploma: Hospitality2016Miami Beach Senior High SchoolMiami, FL, USACurrently finishing Associate's Degree in Miami Dade College.