Accomplished and energetic sales associate with a solid history of achievement in customer
service. Motivated leader with strong organizational and prioritization abilities. Areas of
expertise include communicating, learning, and organizational skills.
Excellent communication skills
Policy Services Representative, 07/2017 to CurrentUSAA － San Antonio, TX
Warmly greeted members promptly and directed to correct lines of business.
Liaised directly with members to meet needs and maintain satisfaction.
Drafted and sent out requested documents in a timely manner.
Monitored new/current underwriting guidelines to help assist members with policies carried through agency.
Researched coverage and premium options and supplied members with the best coverage available.
Advised, presented and clearly explained insurance policy options to members based on their needs and goals.
Issued quotes/policies in accordance with regulations made by the specified states.
Processed quotes, payments, corrections, endorsements and cancellations.
Followed up with members per request to deepen relationship with agency.
Made reasonable procedure exceptions to accommodate unusual member requests.
Provided accurate and appropriate information in response to member inquiries.
Addressed member inquiries in a timely and accurate fashion.
Developed effective relationships with departments through clear communication.
Multi-tasked effectively to service members in an orderly and timely manner.
Used resources given to clarify any confusion based on member inquiries.
Collected member feedback and made process changes to exceed customer satisfaction goals.
Help to de-escalate member complaints by maintaining excellent customer service.
Bicycle Technician/ Sales Associate, 06/2015 to CurrentDick's Sporting Goods － San Antonio, TX
Answer customers' questions about merchandise and advise customers with decision making on all purchases
Assist customer in decision making of purchasing bicycles.
With thorough knowledge of the product help customers in fixing the certain issues pertaining to the bicycle.
Help to accomplish desired services for customers' using various tools and instruments.
Help to appropriately fit customers' to bicycles as well as merchandise in the store.
Among bicycle repair other services include: breaking in baseball gloves, thorough knowledge of weight
equipment, electronics and purchases of online goods.
Itemize customers' total at checkout, using cash register; handling multiple payments, being cash, charge
cards, and checks on all purchases.
Package customer items in bags or cartons.
Maintain both clean area as well as customer service.
Thorough knowledge of electronics, weight equipment, apparel and services.
As well as rules as regulations on equipment and guidelines for multiple sports.
Assist managers take inventory and examine merchandise to be ordered, replenished and damaged.
Stamp, attach, or change price tags on merchandise, referring to price changes.
Receive, open, unpack and issue sales floor merchandise.
Discard trash and boxes using bailer.
Customer service includes calling 3rd party companies/manufacturers for equipment maintenance, customers'
deliveries/assemblies, and to obtain parts for the completion of services.
Helps to aide customers' in moving, lifting and loading items that's weight up to 300lb.
As well as, meeting customers' needs by suggesting add-ons to not only raise units per transactions but to
help raise conversions past the recent fiscal year.
Installer, 10/2014 to 02/2015SG Stonegroup － Dallas, TX
Cut and shape tile to fit around receptacles and into odd
spaces and corners, using hand and power cutting tools.
Align and straighten tile using levels, squares and straightedges.
Lay and set mosaic tiles to create decorative wall, mural and floor designs.
Determine and implement the best layout to achieve a desired pattern.
Finish and dress the joints and wipe excess grout from between tiles, using damp sponge.
Assist fabricators in cutting and polishing marble and granite countertops/backsplash for installation.
Assist customers' in selection of tile and grout.
Remove any old tile, grout and adhesive using chisels and scrapers and clean the surface
Move controls to start, stop, or adjust machinery and equipment that cuts and trims
Assisted fellow installers in moving granite counter tops, backsplashes, and materials to shop and job site.
Mixed chemicals and hardeners to hold granite and marble materials in place.
Maintain a clean work area at all times.
Sales Associate, 08/2012 to 09/2014American Eagle Outfitters － Plano, TX
Answer customers' questions about merchandise and advise
customers on merchandise selection.
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash
or charge card for purchases.
Take inventory or examine merchandise to identify items to be reordered or replenished.
Pack customer purchases in bags or cartons.
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Stamp, attach, or change price tags on merchandise, referring to price list.
Receive, open, unpack and issue sales floor merchandise.
Clean display cases, shelves, and aisles.
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract
customers and promote sales.
Maintain customer service throughout the sales floor.
Plumbers Helper, 07/2011 to 07/2012DNSD Plumbing － Plano, TX
Disassemble and remove damaged or worn pipe.
Excavate and grade ditches, and lay and join pipe for water services.
Fill surrounding areas of the pipes with sand or resin to prevent distortion, and hold
pipes during bending and installation.
Requisition tools and equipment, select type and size of pipe, and collect materials for the work site.
Fit or assist in fitting valves, couplings, or assemblies to tanks, pumps, or systems, using
Cut or drill holes in walls or floors to accommodate the passage of pipes.
Perform rough-ins, repair and replace fixtures and water heaters, and locate, repair, or remove leaking or
Maintain a clean work area for the duration of jobs.
Rough-ins, top-outs, trim-outs, and service work.
High School Diploma:June 2013Plano East Senior High － Plano, TX
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Companies Worked For:
Dick's Sporting Goods
American Eagle Outfitters
Plano East Senior High
Job Titles Held:
Policy Services Representative
Bicycle Technician/ Sales Associate
High School Diploma : June 2013
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