Dedicated and skilled at dealing with the general public and handling high-stress situations as well as using sound judgment in difficult and intense situations. Motivated to provide the best of my abilities and to provide great services.
Crisis intervention techniques
Risk and needs assessments
Criminal law knowledge
Compliance, banking laws and regulations
Consumer banking specialist
Strategic sales knowledge
Strong client relations
Creative problem solver
Strong decision maker
Fluent in spanish
Strong work ethic
MS Windows proficient
Ability to perform multiple tasks
Fast learner and highly dependable
Police Officer Recruit, 01/2016
to 07/2016 NYPD Academy – Queens New York
Trained on how to become a New York City Police Officer and to maintain focus and professionalism.
Trained in Firearms and physical tactics ,Report writing, Patrol procedures, investigations,Traffic accident, Emergency vehicle operations, Basic first aid/CPR, Computers/information systems, offenses to persons and property.
Acquired knowledge and skills on dealing with emotionally disturb persons, working with the elderly.
Senior Line Leader, 10/2011
to 01/2016 POP Displays USA – Yonkers, New York,
Organized job work centers and replenished work zones.
Distributed jobs and assignments to workers, supervised and observed their work.
Assured work area was safe and clean and all safety materials were being used.
Directed and inspected quality of production.
Time, attendance, and hourly production reporting.
Supervised, trained, coached and monitored staff to ensure smooth adoption of new techniques and procedures.
Sales Associate And Cashier, 01/2011
to 10/2011 Century 21 Department Store – New York, New York,
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Process payments from customers purchasing goods and services.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Responded to customer questions and requests in a prompt and efficient manner
Engaged with customers in a sincere and friendly manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Greeted customers entering the store to ascertain what each customer wanted or needed.
to 09/2009 Southern District of New York Probation – New York, New York,
Created Closing Summaries of offender's who completed supervision.
Familiarized myself with Non-Compliance reports, Pre sentence investigation reports
Recorded Monthly Progress reports and Monthly Supervision reports into PACTS program, input monthly Treatments into Computer.
Scheduled Offender's Random office visits, reviewed Offender's Criminal History Reports.
Performed Filling, faxing, Copying, researching, telecommunication duties.
Occumpanied probation officer during offenders office visits and interviewed offender when Probation officer was unavailable.
Evaluated client progress toward completing terms of probation and addressed difficulties.
Bachelor of Science: Criminal Justice,
2010 Mercy college - New York,
Coursework includes: Critical Thinking, Public Speaking Communication, Sociology, Psychology, Criminology, Criminal Justice and Law Enforcement