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Police Dispatcher Trainee Resume Example

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POLICE DISPATCHER TRAINEE
Summary

Driven and self-motivated professional with police dispatch experience along with 7+ years of customer service insight offering strong communication, superb listening, and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

Skills
  • Certified 49 WPM
  • Exceptional communication & problem solving skills
  • Outstanding ability to navigate multiple computer systems while interacting with the customer & actively listening
  • Excellent communication and telephone etiquette
  • Demonstrated ability to work well under stressful circumstances
  • Knowledge of CAD, VESTA, CLETS, NLETS, elements of crime, 10 codes, and other law enforcement related systems
  • Proven ability to quickly adapt to change
  • Excellent customer service skills
  • Strong ability to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
  • Dependable and reliable
Experience
Company Name | City, StatePolice Dispatcher Trainee06/2019 - 08/2020
  • Received, entered, prioritized, and dispatched incoming emergency and non emergency calls for service.
  • Served as back up for the Records Division after hours, including CLETS entries.
  • Calmed distressed callers while using interview techniques to gain incident information while entering a call for service in a timely and accurate manner.
  • Prioritized and analyzed complex information quickly for situational changes while taking effective action to ensure public and officer safety.
  • Ran registration checks on vehicles, property, wanted information, and drivers license status checks while responding to other requests from officers.
  • Successfully completed phones training, radio training for our airport as well records radio, and handled all primary radio traffic on those channels individually.
  • Operated CAD system with sufficient speed and accuracy.
  • Demonstrated knowledge of CLETS terminal use for law enforcement purposes, CAD, VESTA, basic elements of a crime, 10-codes, and other law enforcement related information on a daily basis.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
Company Name | City, StateSB Client Services Rep II01/2015 - 06/2019
  • Assisted Business Account clients by phone to provide resolution on complex account issues while navigating through multiple computer systems and actively listening.
  • Effectively handled irate customers by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Created a connection with clients & developed rapport with them to provide prompt, accurate, & outstanding personalized service.
  • Client champion role in which I sent out survey updates twice a day to our team as well as provided inspirational quotes and messages to keep them motivated for success.
  • Led team chats and resolved calls that escalated to management level when managers were off site, in meetings, or needed additional support.
  • Researched and resolved complex customer issues on business checking & savings accounts while demonstrating a consistent record of providing great service to clients.
  • On average, I assisted over 800 callers per month with their business checking and savings account needs.
  • Certified OJT coach for the new hire training and on-boarding program.
  • Led and delivered new hire training in a classroom setting as well as managed those same associates for on the floor training during their first six weeks with the bank.
Company Name | City, StateAdministrative Assistant05/2013 - 01/2015
  • Ensured maintenance workers were being dispatched to the proper address by verifying work orders.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items.
  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Properly routed agreements and contracts through the dispatching/signature process.
Company Name | City, StateCustomer Care Representative06/2010 - 08/2011
  • Top Performer for retention which was based on dollars refunded vs. dollars risked. Also recognized as a top performer for call quality.· Successfully handled 120+ calls per day.
  • Communicated with irate customers on a daily basis via phone or email to explain billing or any other concerns all while maintaining a positive and pleasant attitude.
  • Awarded numerous times by management for exemplary customer service and company satisfaction .
  • Successfully handled 120+ calls per day.
  • Increased customer loyalty through providing exceptional customer service.
Education and Training
La Mirada High School | City, StateHigh School Diploma
POST Certified
Ontario PD Citizens Academy Completion
Bleeding Control Basic Course Completion
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Resume Overview

School Attended

  • La Mirada High School
  • POST Certified
  • Ontario PD Citizens Academy Completion
  • Bleeding Control Basic Course Completion

Job Titles Held:

  • Police Dispatcher Trainee
  • SB Client Services Rep II
  • Administrative Assistant
  • Customer Care Representative

Degrees

  • High School Diploma

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