Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
RFI Scanners
Problem resolution
Security systems
Team management
Operational improvement
MS Office
Relationship development
Organization
Team building
Customer service
Communications
Inventory management
Business operations
Process improvement
Supervision
Planning and coordination
CCTV
Experience
07/2017 to Current
Poker Room Shift ManagerCaesars Entertainment Corporation – Reno, NV,
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved profit margins by streamlining operations and workflow while maintaining proper service and adhering to state and federal requirements
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Coordinated daily poker operations and poker tournaments 5 times yearly.
Handled all delegated tasks, including staffing, payroll, training of staff, development and execution of new marketing strategies, customer relations.
Maintained updated poker knowledge, customer desires and working with state and federal agencies to make changes to our legal requirements for gaming.
Moderated floor disputes to protect business assets and resolve customer service issues.
Established and enforced banks and table limits for each game type.
Strengthened control and monitoring systems to keep games in full compliance with State and federal regulations.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
11/2013 to 07/2017
Poker SupervisorMonarch Casino Black Hawk – Black Hawk, CO,
Moderated floor disputes to protect business assets and resolve customer service issues.
Established and enforced banks and table limits for each game type.
Strengthened control and monitoring systems to keep games in full compliance with State and federal regulations.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
08/2008 to 07/2013
Poker DealerBorgata Hotel Casino & Spa – City, STATE,
Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
Dealt cards, inspected gaming equipment, and monitored players to ensure fair and appropriate play.
Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
Performed functional game duties quickly by efficiently handling money and chips.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Maintained enjoyable environment by entertaining and engaging players at tables.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Education and Training
Expected in
: Gaming Operations Atlantic Cape Community College - Mays Landing, NJ GPA:
Expected in 06/2004
High School Diploma: Pinelands Regional High School - Little Egg Harbor, NJ GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
