LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • RFI Scanners
  • Problem resolution
  • Security systems
  • Team management
  • Operational improvement
  • MS Office
  • Relationship development
  • Organization
  • Team building
  • Customer service
  • Communications
  • Inventory management
  • Business operations
  • Process improvement
  • Supervision
  • Planning and coordination
  • CCTV
Experience
07/2017 to Current
Poker Room Shift Manager Caesars Entertainment Corporation Reno, NV,
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved profit margins by streamlining operations and workflow while maintaining proper service and adhering to state and federal requirements
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Coordinated daily poker operations and poker tournaments 5 times yearly.
  • Handled all delegated tasks, including staffing, payroll, training of staff, development and execution of new marketing strategies, customer relations.
  • Maintained updated poker knowledge, customer desires and working with state and federal agencies to make changes to our legal requirements for gaming.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Established and enforced banks and table limits for each game type.
  • Strengthened control and monitoring systems to keep games in full compliance with State and federal regulations.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
11/2013 to 07/2017
Poker Supervisor Monarch Casino Black Hawk Black Hawk, CO,
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Established and enforced banks and table limits for each game type.
  • Strengthened control and monitoring systems to keep games in full compliance with State and federal regulations.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
08/2008 to 07/2013
Poker Dealer Borgata Hotel Casino & Spa City, STATE,
  • Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
  • Dealt cards, inspected gaming equipment, and monitored players to ensure fair and appropriate play.
  • Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Education and Training
Expected in
: Gaming Operations
Atlantic Cape Community College - Mays Landing, NJ
GPA:
Expected in 06/2004
High School Diploma:
Pinelands Regional High School - Little Egg Harbor, NJ
GPA:

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Resume Overview

School Attended

  • Atlantic Cape Community College
  • Pinelands Regional High School

Job Titles Held:

  • Poker Room Shift Manager
  • Poker Supervisor
  • Poker Dealer

Degrees

  • Some College (No Degree)
  • High School Diploma

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